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- Tasks: Manage retirement lodges, ensuring a happy environment and overseeing property maintenance.
- Company: Join Churchill Estates Management, a leading provider of retirement living accommodation across the UK.
- Benefits: Enjoy flexible hours, mileage reimbursement, life assurance, and generous holiday entitlement.
- Why this job: Make a positive impact on residents' lives while gaining valuable experience in property management.
- Qualifications: Friendly, outgoing personality with experience in customer service or hospitality preferred.
- Other info: This is a zero hours contract, offering flexibility to fit around your studies.
Location: Essex, with essential travel to various retirement Lodges / developments in the area
Pay rate: ÂŁ11.53 per hour, plus mileage reimbursed
Contract: Hours offered on an 'as and when required' basis (zero hours contract)
About the role
It’s exciting times at Churchill Estates Management and due to our growth, we are looking for compassionate Relief Lodge Managers for our retirement developments in the region. You’ll cover the absences of permanent Lodge Managers on an “as and when” basis at Lodges within reasonable travelling distance for you. Managing both the maintenance of the property and providing a first-class service to Owners, you’ll be working at the heart of Churchill Estates Management, promoting a happy and fulfilling lifestyle for Owners. Based at a central desk within the development, you’ll be a visible and reassuring presence, while administering the office and arranging contractors to maintain the building. From facilitating social events to supporting the sales team with customer viewings you’ll play a key role in the business and liaise with a range of departments and external contacts.
About you
It’s important that you understand our customers and have a desire to make a positive difference. With the focus on providing a happy and fulfilling lifestyle for the Owners, you’ll have an outgoing and friendly personality with a love of people and socialising. You’ll know when to act with sensitivity and diplomacy but also have the efficiency and assertiveness to manage the safety of the Owners and the security of the developments. Despite the high levels of social contact, you’ll also be happy working independently on your own initiative. To support with the organisation of events and administer the maintenance of the site, you’ll be computer literate with previous experience of using Outlook. Previous property management, social housing, retail, care work, customer or hospitality experience would be advantageous.
About us
We are Churchill Estates Management, a progressive managing agent of privately owned leasehold Retirement Living accommodation. We manage over 200 developments nationally. That means we oversee more than 8000 apartments, providing property services and customer care to over 10,000 retired people. However, we are not stopping there, as we are rapidly growing and have ambitious plans for the future. Join us and be part of a professional, award winning, customer focused team.
Our Company Values TORCH: Trust/Openness/Respect/Communication/Honesty
How you’ll be rewarded
- Subsistence allowance should an overnight stay be required
- Annual holiday calculation based on annual entitlement of 24 days + Bank Holidays, pro-rated for hours worked
- Life Assurance
To be part of our success story, apply today!
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Relief Lodge Manager employer: Churchill Estates Management Ltd
Contact Detail:
Churchill Estates Management Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Relief Lodge Manager
✨Tip Number 1
Familiarise yourself with Churchill Estates Management's values, especially their focus on Trust, Openness, Respect, Communication, and Honesty. During any interactions, whether in interviews or networking, demonstrate how your personal values align with theirs.
✨Tip Number 2
Highlight your experience in customer service or hospitality during conversations. Since the role involves a lot of social interaction, showcasing your ability to connect with people will make you stand out as a candidate who can promote a happy lifestyle for Owners.
✨Tip Number 3
Prepare to discuss specific examples of how you've managed events or maintained properties in previous roles. This will show your practical experience and readiness to handle the responsibilities of a Relief Lodge Manager effectively.
✨Tip Number 4
Network with current or former employees of Churchill Estates Management if possible. They can provide insights into the company culture and expectations, which can help you tailor your approach when applying through our website.
We think you need these skills to ace Relief Lodge Manager
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Relief Lodge Manager position. Tailor your application to highlight how your skills and experiences align with these needs.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in property management, customer service, or hospitality. Use bullet points for clarity and focus on achievements that demonstrate your ability to manage and support a community.
Write a Personalised Cover Letter: In your cover letter, express your passion for working with people and your commitment to enhancing the lives of the Owners. Mention specific examples from your past experiences that showcase your outgoing personality and ability to work independently.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Churchill Estates Management Ltd
✨Show Your Compassion
As a Relief Lodge Manager, your ability to connect with people is crucial. During the interview, share examples of how you've positively impacted others' lives, especially in previous roles related to care or customer service.
✨Demonstrate Your Organisational Skills
Highlight your experience in managing events or coordinating activities. Discuss how you’ve successfully organised social events or maintained properties, as this will show your capability to handle the responsibilities of the role.
✨Familiarise Yourself with Company Values
Churchill Estates Management values Trust, Openness, Respect, Communication, and Honesty (TORCH). Be prepared to discuss how you embody these values in your work and how they align with your personal ethos.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle sensitive situations. Think of scenarios where you had to act with diplomacy or assertiveness, and be ready to explain your thought process and actions.
