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- Tasks: Welcome visitors, manage calls, and handle administrative tasks at our vibrant Head Office.
- Company: Join Churchill Estates Management, a leading provider of Retirement Living accommodation across the UK.
- Benefits: Enjoy 24 days holiday, birthday off, life assurance, and wellbeing initiatives.
- Why this job: Be part of a caring team that values trust, respect, and communication while making a difference.
- Qualifications: Previous receptionist or customer service experience with strong Microsoft 365 skills required.
- Other info: Work in a stunning office environment with opportunities for personal growth.
The predicted salary is between 24000 - 36000 £ per year.
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- Hours: 37 hours per week, Monday to Thursday 9am to 5.30pm and Fridays 9am to 5pm
About the job
We are looking for a proactive and personable Receptionist to join us at our stunning Head Office in Ringwood. Within this role you will be welcoming all visitors to McCarthy House and informing their host of their arrival. Answering all incoming calls and connect them to the relevant person, to take detailed messages and pass them on via email and manage the incoming and outgoing post.
The Receptionist\’s duties and responsibilities are to ensure the front desk welcomes guests positively and performs a variety of administrative and clerical tasks to the highest standards.
Your day to day duties will include:
- Greet all visitors on arrival, ensuring they sign the visitors’ book, issued with a visitor\’s badge and inform the CEM host they are meeting of their arrival
- Answer, screen and forward incoming phone calls
- Monitoring the enquiries inbox
- Ensure all complaints and compliments are logged with the feedback team
- Receive, sort and distribute daily post and parcel deliveries
- Prepare the outgoing mail for collection completing the necessary forms and online system
- Ensure the reception area is always manned during the working day
- Ensure the reception areas are always kept tidy
- Maintain the CEM car registration log for cars parked at McCarthy House
- Liaise with Facilities Manager regarding any contractors visiting the McCarthy House and cascade any issues with the building
- Maintain central stationery stock for CEM and order bespoke stationery supplies on behalf of colleagues via Facilities Manager
- Weekly fire alarm tests and record keeping on behalf of Facilities Manager
- Provide cover and support to colleagues in the Administration team (of which the Receptionist role is part of) during busy periods and in the absence of colleagues.
About you
You will have previous receptionist and / or customer service experience with an excellent telephone manner, good interpersonal skills andan excellent working knowledge of Microsoft 365 (excel and word).
You will be self-motivated, well organised with excellent attention to detail and will possess a can do attitude.
You must be smart and presentable, engaging, and able to stay calm under pressure.
How you will be rewarded
By joining Churchill Living you will be part of a Company that really cares, and we are proud to offer a wide range of benefits. These include:
- Annual holiday entitlement of 24 days + Bank Holidays
- Day off on your birthday
- Life Assurance
- John Lewis vouchers – £200 to all expectant parents
- Professional Subscriptions
- Charity first company with fund matching programme
- Colleague wellbeing initiatives and ambassadors
- Onsite parking
About us
We are Churchill Estates Management, a progressive managing agent of privately owned leasehold Retirement Living accommodation.
We manage over 220 developments nationally. That means we oversee more than 9,000 apartments, providing property services and customer care to over 11,000 retired people.
However, we are not stopping there, as we are rapidly growing and have ambitious plans for the future.
Join us and be part of a professional, award winning, customer focused team.
Our Company Values TORCH:Trust/Openness/Respect/Communication/Honesty
We are looking for the very best people to join our business and adopt our values so if you want to be part of our success story apply today.
We understand the importance of protecting your personal data when you submit a job application. For more information on how we process your personal data please read ourPrivacy Policy.
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Receptionist employer: Churchill Estates Management Ltd
Contact Detail:
Churchill Estates Management Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist
✨Tip Number 1
Familiarise yourself with the company values of Trust, Openness, Respect, Communication, and Honesty. During your interactions, whether in person or over the phone, demonstrate these values to show that you align with the company's culture.
✨Tip Number 2
Practice your telephone skills by answering mock calls. Since the role requires an excellent telephone manner, being able to handle calls confidently and professionally will set you apart from other candidates.
✨Tip Number 3
Visit the location if possible, or research it online to get a feel for the environment. Being familiar with the office layout can help you answer questions more effectively during the interview and show your genuine interest in the position.
✨Tip Number 4
Prepare examples of how you've handled busy periods or stressful situations in previous roles. This will demonstrate your ability to stay calm under pressure, which is crucial for a Receptionist role.
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant receptionist and customer service experience. Emphasise your excellent telephone manner, interpersonal skills, and proficiency in Microsoft 365.
Craft a Strong Cover Letter: Write a cover letter that showcases your proactive attitude and attention to detail. Mention specific examples of how you've successfully managed front desk duties or handled customer inquiries in the past.
Showcase Your Soft Skills: In your application, highlight your ability to stay calm under pressure and your engaging personality. These traits are essential for a receptionist role, so provide examples of how you've demonstrated them.
Research the Company: Familiarise yourself with Churchill Estates Management and their values (Trust, Openness, Respect, Communication, Honesty). Reflect these values in your application to show you're a good fit for their team.
How to prepare for a job interview at Churchill Estates Management Ltd
✨Show Your People Skills
As a Receptionist, you'll be the first point of contact for visitors. Make sure to demonstrate your excellent interpersonal skills during the interview. Share examples of how you've positively interacted with customers or clients in previous roles.
✨Be Organised and Detail-Oriented
Highlight your organisational skills and attention to detail. You might want to discuss how you manage multiple tasks, such as handling phone calls while greeting visitors, to show that you can keep everything running smoothly.
✨Familiarise Yourself with Microsoft 365
Since the role requires a good working knowledge of Microsoft 365, brush up on your skills with Excel and Word. Be prepared to discuss how you've used these tools in past jobs, especially for administrative tasks.
✨Emphasise Your Calmness Under Pressure
Receptionists often face busy periods and unexpected situations. Share a story that illustrates how you remained calm and effective under pressure, showcasing your ability to handle challenges gracefully.
