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- Tasks: Manage a retirement lodge, organise activities, and ensure a safe environment for residents.
- Company: Join Churchill Estates Management, a leading provider of retirement living accommodation across the UK.
- Benefits: Enjoy 24 days holiday, a day off on your birthday, and professional development opportunities.
- Why this job: Make a positive impact in people's lives while working in a friendly and supportive environment.
- Qualifications: Experience in customer service and administration; Microsoft Office skills are essential.
- Other info: Flexible part-time hours, perfect for students or those seeking a rewarding role.
The predicted salary is between 16072 - 16072 £ per year.
Salary: £16,072 p/a plus excellent benefits.
Hours: Monday to Friday, 09:00am-14:00pm (25 hours per week)
Location: Queen Elizabeth Lodge, Cliftonville
About the role
Churchill Estates Management are offering an exciting opportunity for someone who loves working with people, coupled with a background in administration and customer service to join our retirement development as a Lodge Manager. This varied and interesting role provides you with the chance to make a positive difference every day to the lives of our Home Owners. By being a 'friendly neighbour', you'll be organising activities, co-ordinating the development, managing contractors, completing health and safety checks and much more!
Reporting to the Area Manager, you'll be managing both the maintenance of the property and providing a first-class service to Owners. You'll be the trusted, 'go-to' person on-site, liaising with a range of customers, contractors, suppliers and internal Churchill Colleagues. This role is pivotal to the success of the Lodge, the enjoyment of Owners and is hugely rewarding.
About you
Your passion for excellent customer service is vital. With the focus on providing a happy and fulfilling lifestyle for the Owners, you'll have an outgoing and friendly personality with a love of people. You'll know when to act with sensitivity and diplomacy but also have the efficiency and assertiveness to manage the safety and the security of the development, displaying good judgement and the ability to be calm under pressure. Despite the high levels of social contact with residents, you will be happy working alone and independently, using your own initiative.
To support with the organisation of events and to effectively administer the maintenance of the site, you'll be an accomplished administrator and computer literate, with previous experience of using Microsoft Office applications, including Outlook. This position is ideally suited to people with experience of similar backgrounds such as retirement living, social housing, hospitality, uniformed services, charity and health & social care sectors. A successful Lodge Manager is someone who loves to work 'front of house' and is focused on providing a first-class customer service with excellent administration skills.
How you'll be rewarded
- Annual holiday entitlement of 24 days + Bank Holidays pro rata
- A day off on your Birthday
- Life Assurance
- Eye Care reimbursement
- Colleague Introduction reward scheme
- Professional development and qualifications
- Thorough induction and ongoing training
- Immensely rewarding work
About us
We are Churchill Estates Management, a progressive managing agent of privately owned leasehold Retirement Living accommodation. We manage over 200 developments nationally. That means we oversee more than 8000 apartments, providing property services and customer care to over 10,000 retired people. However, we are not stopping there, as we are rapidly growing and have ambitious plans for the future. Join us and be part of a professional, award winning, customer focused team.
Our Company Values TORCH: Trust/Openness/Respect/Communication/Honesty. We are looking for the very best people to join our business and adopt our values so if you want to be part of our success story apply today.
Part Time Lodge Manager - Queen Elizabeth Lodge in Margate employer: Churchill Estates Management Ltd
Contact Detail:
Churchill Estates Management Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part Time Lodge Manager - Queen Elizabeth Lodge in Margate
✨Tip Number 1
Familiarise yourself with Churchill Estates Management's values, especially their focus on Trust, Openness, Respect, Communication, and Honesty. During your interactions, whether in interviews or networking, demonstrate how you embody these values in your previous roles.
✨Tip Number 2
Highlight your experience in customer service and administration by preparing specific examples of how you've positively impacted previous workplaces. Be ready to discuss how you can bring that same energy and dedication to the Lodge Manager role.
✨Tip Number 3
Network with current or former employees of Churchill Estates Management if possible. They can provide insights into the company culture and expectations, which can help you tailor your approach during the application process.
✨Tip Number 4
Prepare to discuss your ability to manage multiple tasks and maintain a calm demeanour under pressure. Think of scenarios where you've successfully handled challenging situations, as this will resonate well with the responsibilities of a Lodge Manager.
We think you need these skills to ace Part Time Lodge Manager - Queen Elizabeth Lodge in Margate
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and administration. Emphasise any previous roles that involved working with people, especially in retirement living or similar sectors.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for excellent customer service and your ability to manage a variety of tasks. Mention specific examples from your past experiences that demonstrate your skills in organisation and communication.
Highlight Relevant Skills: In your application, clearly outline your skills in administration and your proficiency with Microsoft Office applications. Include any experience you have in managing events or working independently, as these are key aspects of the Lodge Manager role.
Showcase Your Personality: Since this role requires a friendly and outgoing personality, make sure to convey your enthusiasm for working with people. Use a warm and approachable tone in your application to reflect your suitability for the position.
How to prepare for a job interview at Churchill Estates Management Ltd
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service. Share specific examples from your past experiences where you went above and beyond to help customers, especially in a similar environment.
✨Demonstrate Your Administrative Skills
Highlight your proficiency with Microsoft Office applications, particularly Outlook. Be prepared to discuss how you've used these tools in previous roles to manage tasks efficiently and keep things organised.
✨Emphasise Your People Skills
Since this role involves a lot of interaction with residents and contractors, showcase your ability to communicate effectively. Share instances where your friendly and approachable nature made a positive impact on others.
✨Prepare for Situational Questions
Expect questions that assess your ability to handle sensitive situations or emergencies. Think of examples where you remained calm under pressure and made sound decisions, demonstrating your judgement and assertiveness.
