At a Glance
- Tasks: Be a friendly neighbour, organise activities, and manage the development.
- Company: Join Churchill Estates Management, a progressive retirement living company.
- Benefits: Enjoy 24 days holiday, life assurance, and professional development.
- Why this job: Make a positive difference in the lives of our Home Owners every day.
- Qualifications: Customer service experience and strong administration skills are essential.
- Other info: Work independently while being part of a supportive team.
The predicted salary is between 14285 - 14285 £ per year.
- Salary: £14,285.71, plus excellent benefits
- Contract: 12 month fixed term contract – Maternity cover
- Hours: 20 hours per week, 9:30am-1:00pm, Monday to Friday
- Location: Minster Court, Lichfield, WS13 6AB
About the role
Churchill Estates Management are offering an exciting opportunity for someone who loves working with people, coupled with a background in administration and customer service to join our retirement development as a part-time Lodge Manager. This varied and interesting role provides you with the chance to make a positive difference every day to the lives of our Home Owners. By being a \’friendly neighbour\’, you\’ll be organising activities, co-ordinating the development, managing contractors, completing health and safety checks and much more!
Reporting to the Area Manager, you\’ll be managing both the maintenance of the property and providing a first-class service to Owners. You\’ll be the trusted, \’go-to\’ person on-site, liaising with a range of customers, contractors, suppliers and internal Churchill Colleagues.
This role is pivotal to the success of the Lodge, the enjoyment of Owners and is hugely rewarding.
About you
Your passion for excellent customer service is vital. With the focus on providing a happy and fulfilling lifestyle for the Owners, you\’ll have an outgoing and friendly personality with a love of people. You\’ll know when to act with sensitivity and diplomacy but also have the efficiency and assertiveness to manage the safety and the security of the development, displaying good judgement and the ability to be calm under pressure. Despite the high levels of social contact with residents, you will be happy working alone and independently, using your own initiative.
To support with the organisation of events and to effectively administer the maintenance of the site, you\’ll be an accomplished administrator and computer literate, with previous experience of using Microsoft Office applications, including Outlook.
This position is ideally suited to people with experience of similar backgrounds such as retirement living, social housing, hospitality, uniformed services, charity and health & social care sectors. A successful Lodge Manager is someone who loves to work \’front of house\’ and is focused on providing a first-class customer service with excellent administration skills.
How you\’ll be rewarded
- Annual holiday entitlement of 24 days + Bank Holidays (pro rata)
- A day off on your Birthday
- Life Assurance
- Eye Care reimbursement
- Colleague Introduction reward scheme
- Professional development and qualifications
- Thorough induction and ongoing training
- Immensely rewarding work
About us
We are Churchill Estates Management, a progressive managing agent of privately owned leasehold Retirement Living accommodation.
We manage over 200 developments nationally. That means we oversee more than 8000 apartments, providing property services and customer care to over 10,000 retired people.
However, we are not stopping there, as we are rapidly growing and have ambitious plans for the future.
Join us and be part of a professional, award winning, customer focused team.
Our Company Values TORCH: Trust/Openness/Respect/Communication/Honesty
We are looking for the very best people to join our business and adopt our values so if you want to be part of our success story apply today.
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Part-time Lodge Manager in Lichfield employer: Churchill Estates Management Ltd
Contact Detail:
Churchill Estates Management Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part-time Lodge Manager in Lichfield
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the retirement living sector. A friendly chat can lead to opportunities you wouldn’t find on job boards.
✨Tip Number 2
Be proactive! Don’t just wait for job postings; consider reaching out directly to companies like Churchill Estates Management. Express your interest and ask about potential openings – it shows initiative!
✨Tip Number 3
Prepare for interviews by practising common questions related to customer service and administration. Think about how your past experiences align with the Lodge Manager role and be ready to share those stories.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll get a feel for our company culture and values, which is key to landing that job with us.
We think you need these skills to ace Part-time Lodge Manager in Lichfield
Some tips for your application 🫡
Show Your Personality: When writing your application, let your friendly and outgoing personality shine through. We want to see how you connect with people, so don’t be afraid to share a bit about yourself and why you love working with others!
Tailor Your Experience: Make sure to highlight your relevant experience in administration and customer service. We’re looking for someone who can manage the Lodge effectively, so showcase any past roles that demonstrate your skills in these areas.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your key achievements stand out!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Churchill Estates Management Ltd
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Lodge Manager role. Familiarise yourself with the responsibilities like organising activities and managing contractors. This will help you demonstrate your enthusiasm and suitability for the position.
✨Showcase Your Customer Service Skills
Since this role is all about providing excellent customer service, prepare examples from your past experiences where you've gone above and beyond for customers. Highlight your friendly personality and how you handle sensitive situations with diplomacy.
✨Demonstrate Your Administrative Prowess
Brush up on your Microsoft Office skills, especially Outlook, as you'll need to manage communications effectively. Bring along any relevant documents or reports that showcase your organisational skills and attention to detail.
✨Emphasise Your Independent Working Style
The Lodge Manager needs to be able to work independently while also being a 'go-to' person for residents. Be ready to discuss how you manage your time and tasks when working alone, and share examples of how you've successfully handled pressure in previous roles.