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For Companies At a Glance
- Tasks: Manage a retirement lodge, coordinate activities, and provide top-notch customer service.
- Company: Join Churchill Estates Management, a leading provider of retirement living accommodation.
- Benefits: Enjoy 24 days holiday, life assurance, and professional development opportunities.
- Why this job: Make a positive impact on residents' lives in a rewarding and supportive environment.
- Qualifications: Experience in customer service or administration is essential; must be friendly and proactive.
- Other info: Work part-time, Monday to Friday, with a focus on community and personal connections.
The predicted salary is between 18642 - 18642 £ per year.
- Salary: £18,642.86 per annum plus excellent benefits
- Hours: Monday to Friday, 08:00 am to 14:00, 30 hours per week
- Location: Mulberry Lodge, Emsworth, PO10 7EW
About the role
Churchill Estates Management are recruiting for an exceptional Part-time Lodge Manager for our retirement apartments in Emsworth. We seek someone who loves working with people, with a background in administration and customer service. This varied and interesting role will see you co-ordinating the development and related activities, making a positive difference every day to the lives of our Home Owners and providing a hassle and worry-free retirement living lifestyle.
Reporting to the Area Manager, you\’ll be managing both the maintenance of the property and providing a first-class service to Owners. In this autonomous role, you\’ll be the trusted, \’go-to\’ person on-site and a \’friendly neighbour\’ for Owners. You will liaise with a range of customers and suppliers, managing contractors, scheduling maintenance, completing health and safety checks, organising activities and events for Owners and much more!
This part-time role is pivotal to the success of the Lodge, the enjoyment of Owners and is hugely rewarding.
About you
This position is ideally suited to people with experience of similar backgrounds such as retirement living, social housing, hospitality, uniformed services, charity and health & social care sectors. A successful Development Manager is someone who loves to work \’front of house\’ and is focused on providing a first-class customer service with excellent administration skills.
Your passion for excellent customer service is vital. With the focus on providing a happy and fulfilling lifestyle for the Owners, you\’ll have an outgoing and friendly personality with a love of people. You\’ll know when to act with sensitivity and diplomacy but also have the efficiency and assertiveness to manage the safety and the security of the development, displaying good judgement and the ability to be calm under pressure. Despite the high levels of social contact with residents, you will be happy working alone and independently, using your own initiative.
To support with the organisation of events and to effectively administer the maintenance of the site, you\’ll be an accomplished administrator, computer literate, with previous experience of using Microsoft Office applications, including Excel and Outlook.
How you\’ll be rewarded
- Annual holiday entitlement of 24 days + Bank Holidays, pro rata
- A day off on your Birthday
- Life Assurance
- Eye Care reimbursement
- Colleague Introduction reward scheme
- Professional development and qualifications
- Thorough induction and ongoing training
- Immensely rewarding work
About us
We are Churchill Estates Management, a progressive managing agent of privately owned leasehold Retirement Living accommodation.
We manage over 220 developments nationally. That means we oversee more than 9,000 apartments, providing property services and customer care to over 11,000 retired people.
However, we are not stopping there, as we are rapidly growing and have ambitious plans for the future.
Join us and be part of a professional, award winning, customer focused team.
Our Company Values TORCH: Trust/Openness/Respect/Communication/Honesty
We are looking for the very best people to join our business and adopt our values so if you want to be part of our success story apply today.
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Part-time Lodge Manager in Emsworth employer: Churchill Estates Management Ltd
Contact Detail:
Churchill Estates Management Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part-time Lodge Manager in Emsworth
✨Tip Number 1
Familiarise yourself with the values of Churchill Estates Management, especially their TORCH values: Trust, Openness, Respect, Communication, and Honesty. Demonstrating an understanding of these values during your interactions can set you apart as a candidate who aligns well with their culture.
✨Tip Number 2
Network with current or former Lodge Managers or employees in similar roles. They can provide insights into the day-to-day responsibilities and expectations, which can help you tailor your approach when discussing your suitability for the role.
✨Tip Number 3
Prepare to showcase your customer service skills through real-life examples. Think of specific situations where you went above and beyond for customers, as this role heavily emphasises providing first-class service to Owners.
✨Tip Number 4
Research the retirement living sector and understand the unique challenges and rewards it presents. Being knowledgeable about the industry will not only impress during interviews but also demonstrate your genuine interest in making a positive impact on the lives of the Home Owners.
We think you need these skills to ace Part-time Lodge Manager in Emsworth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in administration and customer service, particularly in sectors like retirement living or hospitality. Use specific examples to demonstrate your skills in managing properties and providing excellent service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for working with people and your ability to create a positive environment for residents. Mention your administrative skills and any relevant experience that aligns with the role of Lodge Manager.
Highlight Relevant Skills: In your application, emphasise your proficiency in Microsoft Office applications, especially Excel and Outlook. Discuss your organisational skills and ability to manage multiple tasks, as these are crucial for the role.
Showcase Your Personality: Since this role requires a friendly and outgoing personality, make sure to convey your interpersonal skills in your application. Share anecdotes that illustrate your ability to connect with people and handle situations with sensitivity and diplomacy.
How to prepare for a job interview at Churchill Estates Management Ltd
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service during the interview. Share specific examples from your past experiences where you went above and beyond to help customers, especially in a similar environment.
✨Demonstrate Your Administrative Skills
Since the role requires strong administrative abilities, be prepared to discuss your experience with Microsoft Office applications, particularly Excel and Outlook. You might want to mention any relevant projects or tasks that showcase your organisational skills.
✨Highlight Your People Skills
As a Lodge Manager, you'll be interacting with residents regularly. Use the interview to highlight your outgoing personality and ability to connect with people. Share anecdotes that illustrate your friendly approach and how you've built rapport with clients or colleagues.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle pressure. Think of scenarios where you had to manage conflicts or emergencies, and be ready to explain how you approached these situations with calmness and good judgement.
