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- Tasks: Manage a retirement lodge, organise activities, and ensure top-notch customer service.
- Company: Join Churchill Estates Management, a leading provider of retirement living accommodation.
- Benefits: Enjoy 24 days holiday, a day off on your birthday, and professional development opportunities.
- Why this job: Make a positive impact in residents' lives while working in a friendly, supportive environment.
- Qualifications: Customer service experience and strong admin skills are essential; Microsoft Office proficiency required.
- Other info: Ideal for those with backgrounds in hospitality, social care, or similar fields.
The predicted salary is between 16071 - 22499 £ per year.
- Salary: £12,215 (£22,500 FTE) per annum, plus excellent benefits
- Hours: 19 hours per week, Tuesday to Friday
- Location: Camberley, Surrey
About the role
Churchill Estates Management are recruiting for an exceptional Local Housing Manager for our retirement development. We seek someone who loves working with people, with a background in administration and customer service. This varied and interesting role will see you co-ordinating the development and related activities, making a positive difference every day to the lives of our Home Owners and providing a hassle and worry-free retirement living lifestyle.
Reporting to the Area Manager, you\’ll be managing both the maintenance of the property and providing a first-class service to Owners. In this autonomous role, you\’ll be the trusted, \’go-to\’ person on-site and a \’friendly neighbour\’ for Owners. You will liaise with a range of customers and suppliers, managing contractors, scheduling maintenance, completing health and safety checks, organising activities and events for Owners and much more!
This role is pivotal to the success of the Lodge, the enjoyment of Owners and is hugely rewarding.
About you
This position is ideally suited to people with experience of similar backgrounds such as retirement living, social housing, hospitality, uniformed services, charity and health & social care sectors. A successful Lodge Manager is someone who loves to work \’front of house\’ and is focused on providing a first-class customer service with excellent administration skills.
Your passion for excellent customer service is vital. With the focus on providing a happy and fulfilling lifestyle for the Owners, you\’ll have an outgoing and friendly personality with a love of people. You\’ll know when to act with sensitivity and diplomacy but also have the efficiency and assertiveness to manage the safety and the security of the development, displaying good judgement and the ability to be calm under pressure. Despite the high levels of social contact with residents, you will be happy working alone and independently, using your own initiative.
To support with the organisation of events and to effectively administer the maintenance of the site, you\’ll be an accomplished administrator, computer literate, with previous experience of using Microsoft Office applications, including Excel and Outlook.
How you\’ll be rewarded
- Annual holiday entitlement of 24 days + Bank Holidays
- A day off on your Birthday
- Life Assurance
- Eye Care reimbursement
- Colleague Introduction reward scheme
- Professional development and qualifications
- Thorough induction and ongoing training
- Immensely rewarding work
About us
We are Churchill Estates Management, a progressive managing agent of privately owned leasehold Retirement Living accommodation.
We manage over 220 developments nationally. That means we oversee more than 9,000 apartments, providing property services and customer care to over 11,000 retired people.
However, we are not stopping there, as we are rapidly growing and have ambitious plans for the future.
Join us and be part of a professional, award winning, customer focused team.
Our Company Values TORCH: Trust/Openness/Respect/Communication/Honesty
We are looking for the very best people to join our business and adopt our values so if you want to be part of our success story apply today.
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Part Time Lodge Manager in Camberley employer: Churchill Estates Management Ltd
Contact Detail:
Churchill Estates Management Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part Time Lodge Manager in Camberley
✨Tip Number 1
Familiarise yourself with Churchill Estates Management's values, especially TORCH: Trust, Openness, Respect, Communication, and Honesty. Demonstrating your alignment with these values during any interactions can set you apart as a candidate who truly understands the company culture.
✨Tip Number 2
Network within the retirement living and customer service sectors. Attend local events or join online forums where you can connect with current Lodge Managers or employees at Churchill Estates Management. This can provide you with insider knowledge and potentially a referral.
✨Tip Number 3
Prepare to discuss specific examples from your past experiences that showcase your customer service skills and ability to manage multiple tasks. Think about situations where you've had to act with sensitivity and diplomacy, as these are key traits for the Lodge Manager role.
✨Tip Number 4
Research common challenges faced by Lodge Managers in retirement living. Being able to speak knowledgeably about these issues and how you would address them can demonstrate your proactive approach and readiness for the role.
We think you need these skills to ace Part Time Lodge Manager in Camberley
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, administration, and any previous roles that align with the responsibilities of a Lodge Manager. Use specific examples to demonstrate your skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for working with people and your understanding of the role. Mention how your personality and skills make you a great fit for creating a positive environment for the Home Owners.
Highlight Relevant Experience: In your application, emphasise any experience you have in retirement living, social housing, or hospitality. This will show that you understand the unique needs of the residents and can provide excellent service.
Showcase Your Administrative Skills: Since the role requires strong administrative abilities, mention your proficiency with Microsoft Office applications and any relevant administrative tasks you've handled in previous jobs. This will demonstrate your capability to manage the lodge effectively.
How to prepare for a job interview at Churchill Estates Management Ltd
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service during the interview. Share specific examples from your past experiences where you went above and beyond to help customers, especially in a similar environment.
✨Demonstrate Your Organisational Skills
As a Lodge Manager, you'll need to juggle various tasks. Be prepared to discuss how you've successfully managed multiple responsibilities in previous roles. Highlight your experience with event organisation and administration, particularly using Microsoft Office applications.
✨Exhibit Your People Skills
Since this role involves a lot of interaction with residents and contractors, showcase your ability to connect with people. Prepare to share anecdotes that illustrate your friendly personality and how you've handled sensitive situations with diplomacy.
✨Prepare for Scenario Questions
Expect questions that assess your judgement and ability to remain calm under pressure. Think of scenarios where you had to make quick decisions or manage conflicts, and be ready to explain your thought process and the outcomes.
