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- Tasks: Manage a retirement lodge, organise activities, and ensure safety and maintenance.
- Company: Join Churchill Estates Management, a leading provider of retirement living accommodation.
- Benefits: Enjoy 24 days holiday, life assurance, eye care reimbursement, and professional development.
- Why this job: Make a positive impact on residents' lives while working in a friendly, supportive environment.
- Qualifications: Experience in customer service, administration, and a passion for helping others is essential.
- Other info: Work part-time, just two days a week, with a focus on community and support.
The predicted salary is between 8543 - 10679 £ per year.
About the role
Churchill Estates Management are offering an exciting opportunity for someone who loves working with people, coupled with a background in administration and customer service to join our retirement development as a Part-time Lodge Manager, in a job share capacity, two days per week. This varied and interesting role provides you with the chance to make a positive difference every day to the lives of our Home Owners. By being a ‘friendly neighbour’, you’ll be organising activities, co-ordinating the development, managing contractors, completing health and safety checks and much more!
Reporting to the Area Manager, you’ll be managing both the maintenance of the property and providing a first-class service to Owners. You’ll be the trusted, ‘go-to’ person on-site, liaising with a range of customers, contractors, suppliers and internal Churchill Colleagues.
This role is pivotal to the success of the Lodge, the enjoyment of Owners and is hugely rewarding.
About you
Your passion for excellent customer service is vital. With the focus on providing a happy and fulfilling lifestyle for the Owners, you’ll have an outgoing and friendly personality with a love of people. You’ll know when to act with sensitivity and diplomacy but also have the efficiency and assertiveness to manage the safety and the security of the development, displaying good judgement and the ability to be calm under pressure. Despite the high levels of social contact with residents, you will be happy working alone and independently, using your own initiative.
To support with the organisation of events and to effectively administer the maintenance of the site, you’ll be an accomplished administrator and computer literate, with previous experience of using Microsoft Office applications, including Outlook.
This position is ideally suited to people with experience of similar backgrounds such as retirement living, social housing, hospitality, uniformed services, charity and health & social care sectors. A successful Lodge Manager is someone who loves to work ‘front of house’ and is focused on providing a first-class customer service with excellent administration skills.
About us
We are Churchill Estates Management, a progressive managing agent of privately owned leasehold Retirement Living accommodation.
We manage over 200 developments nationally. That means we oversee more than 8000 apartments, providing property services and customer care to over 10,000 retired people.
However, we are not stopping there, as we are rapidly growing and have ambitious plans for the future.
Join us and be part of a professional, award winning, customer focused team.
Our Company Values TORCH: Trust/Openness/Respect/Communication/Honesty
How you’ll be rewarded
We are looking for the very best people to join our business and adopt our values so if you want to be part of our success story apply today.
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Part-time Lodge Manager employer: Churchill Estates Management Ltd
Contact Detail:
Churchill Estates Management Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part-time Lodge Manager
✨Tip Number 1
Familiarise yourself with Churchill Estates Management's values, especially TORCH: Trust, Openness, Respect, Communication, and Honesty. Demonstrating an understanding of these values during your interactions can set you apart as a candidate who aligns well with the company's culture.
✨Tip Number 2
Highlight your customer service experience in conversations or interviews. Since the role requires a passion for excellent customer service, sharing specific examples of how you've positively impacted customers in previous roles can showcase your suitability for the position.
✨Tip Number 3
Prepare to discuss your organisational skills and experience with event coordination. As a Lodge Manager, you'll be responsible for organising activities, so having concrete examples of past events you've managed will demonstrate your capability in this area.
✨Tip Number 4
Be ready to talk about your ability to work independently and manage safety and security. The role requires someone who can act calmly under pressure, so think of scenarios where you've successfully handled challenging situations on your own.
We think you need these skills to ace Part-time Lodge Manager
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Part-time Lodge Manager position. Tailor your application to highlight relevant experiences in administration, customer service, and any previous roles in similar sectors.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience in customer service and administration. Mention specific examples where you have successfully managed tasks independently or organised events, as these are key aspects of the role.
Showcase Your Personality: Since the role requires a friendly and outgoing personality, make sure to convey your passion for working with people in your application. Use a warm tone in your cover letter to reflect your suitability for the 'friendly neighbour' aspect of the job.
Proofread Your Application: Before submitting your application, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for the Lodge Manager role.
How to prepare for a job interview at Churchill Estates Management Ltd
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service during the interview. Share specific examples from your past experiences where you went above and beyond to help customers, especially in a similar environment.
✨Demonstrate Your Organisational Skills
Since the role involves managing activities and coordinating with various stakeholders, highlight your organisational skills. Discuss any relevant experience you have in planning events or managing multiple tasks simultaneously.
✨Emphasise Your Communication Skills
Effective communication is key in this role. Be prepared to discuss how you handle interactions with different types of people, including residents, contractors, and colleagues. Use examples that showcase your ability to communicate clearly and sensitively.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you would handle specific situations. Think about scenarios related to health and safety checks or managing conflicts among residents, and prepare your responses accordingly.
