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For Companies At a Glance
- Tasks: Manage a retirement lodge, organise activities, and ensure top-notch customer service.
- Company: Join Churchill Estates Management, a leading provider of retirement living accommodation.
- Benefits: Enjoy 24 days holiday, life assurance, eye care reimbursement, and professional development.
- Why this job: Make a positive impact on residents' lives while working in a friendly, supportive environment.
- Qualifications: Experience in customer service or administration; proficiency in Microsoft Office is essential.
- Other info: Flexible part-time hours, perfect for students looking to gain valuable experience.
The predicted salary is between 12857 - 13500 £ per year.
About the role
Churchill Estates Management are offering an exciting opportunity for someone who loves working with people, coupled with a background in administration and customer service to join our retirement development as a part-time Lodge Manager. This varied and interesting role provides you with the chance to make a positive difference every day to the lives of our Home Owners. By being a ‘friendly neighbour’, you’ll be organising activities, co-ordinating the development, managing contractors, completing health and safety checks and much more!
Reporting to the Area Manager, you’ll be managing both the maintenance of the property and providing a first-class service to Owners. You’ll be the trusted, ‘go-to’ person on-site, liaising with a range of customers, contractors, suppliers and internal Churchill Colleagues.
This role is pivotal to the success of the Lodge, the enjoyment of Owners and is hugely rewarding.
About you
Your passion for excellent customer service is vital. With the focus on providing a happy and fulfilling lifestyle for the Owners, you’ll have an outgoing and friendly personality with a love of people. You’ll know when to act with sensitivity and diplomacy but also have the efficiency and assertiveness to manage the safety and the security of the development, displaying good judgement and the ability to be calm under pressure. Despite the high levels of social contact with residents, you will be happy working alone and independently, using your own initiative.
To support with the organisation of events and to effectively administer the maintenance of the site, you’ll be an accomplished administrator and computer literate, with previous experience of using Microsoft Office applications, including Outlook.
This position is ideally suited to people with experience of similar backgrounds such as retirement living, social housing, hospitality, uniformed services, charity and health & social care sectors. A successful Lodge Manager is someone who loves to work ‘front of house’ and is focused on providing a first-class customer service with excellent administration skills.
About us
We are Churchill Estates Management, a progressive managing agent of privately owned leasehold Retirement Living accommodation.
We manage over 200 developments nationally. That means we oversee more than 8000 apartments, providing property services and customer care to over 10,000 retired people.
However, we are not stopping there, as we are rapidly growing and have ambitious plans for the future.
Join us and be part of a professional, award winning, customer focused team.
Our Company Values TORCH: Trust/Openness/Respect/Communication/Honesty
How you’ll be rewarded
We are looking for the very best people to join our business and adopt our values so if you want to be part of our success story apply today.
We understand the importance of protecting your personal data when you submit a job application. For more information on how we process your personal data please read our Privacy Policy.
Part-time Lodge Manager employer: Churchill Estates Management Ltd
Contact Detail:
Churchill Estates Management Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part-time Lodge Manager
✨Tip Number 1
Familiarise yourself with Churchill Estates Management's values, especially TORCH: Trust, Openness, Respect, Communication, and Honesty. Demonstrating an understanding of these values during your interactions can set you apart as a candidate who aligns well with the company culture.
✨Tip Number 2
Network with current or former Lodge Managers or employees in similar roles. They can provide valuable insights into the day-to-day responsibilities and expectations, which can help you tailor your approach when discussing your suitability for the role.
✨Tip Number 3
Prepare to showcase your customer service skills through examples from your past experiences. Think of specific situations where you went above and beyond for customers, as this will resonate well with the role's focus on providing first-class service.
✨Tip Number 4
Research common challenges faced by Lodge Managers in retirement living. Being able to discuss how you would handle these challenges can demonstrate your proactive mindset and readiness for the role, making you a more attractive candidate.
We think you need these skills to ace Part-time Lodge Manager
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Part-time Lodge Manager position. Tailor your application to highlight relevant experiences in administration, customer service, and any previous roles in similar sectors.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience in customer service and administration. Mention specific examples where you have successfully managed tasks independently or organised events, as these are key aspects of the role.
Showcase Your Personality: Since the role requires a friendly and outgoing personality, make sure to convey your passion for working with people in your application. Use a warm tone in your cover letter to reflect your suitability for a 'friendly neighbour' role.
Proofread Your Application: Before submitting your application, thoroughly proofread your CV and cover letter. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Churchill Estates Management Ltd
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service during the interview. Share specific examples from your past experiences where you went above and beyond to help customers, as this role is all about making a positive difference in the lives of Home Owners.
✨Demonstrate Your Administrative Skills
Since the role requires strong administrative abilities, be prepared to discuss your experience with Microsoft Office applications and any relevant administrative tasks you've handled in previous jobs. Highlight how these skills will help you manage the lodge effectively.
✨Emphasise Your People Skills
As a Lodge Manager, you'll be interacting with a variety of people daily. Showcase your outgoing personality and ability to connect with others. You might want to share anecdotes that illustrate your friendly approach and how you handle sensitive situations with diplomacy.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you would handle specific situations on-site. Think about potential challenges you might face in the role and prepare thoughtful responses that demonstrate your calmness under pressure and good judgement.
