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- Tasks: Manage a retirement lodge, coordinate activities, and provide excellent customer service.
- Company: Join Churchill Estates Management, a leading provider of retirement living accommodation.
- Benefits: Enjoy 24 days holiday, life assurance, eye care reimbursement, and professional development.
- Why this job: Make a positive impact on residents' lives in a rewarding and supportive environment.
- Qualifications: Experience in customer service or administration; strong communication and organisational skills required.
- Other info: Work 27.5 hours a week, Monday to Friday, in a friendly and autonomous role.
The predicted salary is between 17679 - 22500 £ per year.
About the role
Churchill Estates Management are recruiting for an exceptional Part-time Lodge Manager for our retirement development. We seek someone who loves working with people, with a background in administration and customer service. This varied and interesting role will see you co-ordinating the development and related activities, making a positive difference every day to the lives of our Home Owners and providing a hassle and worry-free retirement living lifestyle.
Reporting to the Area Manager, you’ll be managing both the maintenance of the property and providing a first-class service to Owners. In this autonomous role, you’ll be the trusted, ‘go-to’ person on-site and a \’friendly neighbour\’ for Owners. You will liaise with a range of customers and suppliers, managing contractors, scheduling maintenance, completing health and safety checks, organising activities and events for Owners and much more!
This role is pivotal to the success of the Lodge, the enjoyment of Owners and is hugely rewarding.
About you
This position is ideally suited to people with experience of similar backgrounds such as retirement living, social housing, hospitality, uniformed services, charity and health & social care sectors. A successful Lodge Manager is someone who loves to work ‘front of house’ and is focused on providing a first-class customer service with excellent administration skills.
Your passion for excellent customer service is vital. With the focus on providing a happy and fulfilling lifestyle for the Owners, you’ll have an outgoing and friendly personality with a love of people. You’ll know when to act with sensitivity and diplomacy but also have the efficiency and assertiveness to manage the safety and the security of the development, displaying good judgement and the ability to be calm under pressure. Despite the high levels of social contact with residents, you will be happy working alone and independently, using your own initiative.
To support with the organisation of events and to effectively administer the maintenance of the site, you’ll be an accomplished administrator, computer literate, with previous experience of using Microsoft Office applications, including Excel and Outlook.
About us
We are Churchill Estates Management, a progressive managing agent of privately owned leasehold Retirement Living accommodation.
We manage over 220 developments nationally. That means we oversee more than 9,000 apartments, providing property services and customer care to over 11,000 retired people.
However, we are not stopping there, as we are rapidly growing and have ambitious plans for the future.
Join us and be part of a professional, award winning, customer focused team.
Our Company Values TORCH: Trust/Openness/Respect/Communication/Honesty
How you’ll be rewarded
We are looking for the very best people to join our business and adopt our values so if you want to be part of our success story apply today.
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Part-time Lodge Manager employer: Churchill Estates Management Ltd
Contact Detail:
Churchill Estates Management Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part-time Lodge Manager
✨Tip Number 1
Familiarise yourself with Churchill Estates Management's values, especially TORCH: Trust, Openness, Respect, Communication, and Honesty. Demonstrating an understanding of these values during your interactions can set you apart as a candidate who aligns with the company's culture.
✨Tip Number 2
Highlight your customer service experience in conversations or interviews. Since the role requires a friendly and outgoing personality, share specific examples of how you've positively impacted customers in previous roles to showcase your suitability for the position.
✨Tip Number 3
Prepare to discuss your administrative skills and familiarity with Microsoft Office applications. Being able to articulate your proficiency in tools like Excel and Outlook will demonstrate your readiness to handle the administrative aspects of the Lodge Manager role effectively.
✨Tip Number 4
Research the retirement living sector and current trends in customer care. Showing that you are knowledgeable about the industry can help you engage in meaningful discussions during interviews and illustrate your commitment to providing excellent service to the Home Owners.
We think you need these skills to ace Part-time Lodge Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in administration and customer service. Emphasise any roles where you've worked with people, especially in retirement living or similar sectors.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for providing excellent customer service. Mention specific examples of how you've positively impacted others in previous roles, and express your enthusiasm for the Lodge Manager position.
Highlight Relevant Skills: In your application, focus on skills that align with the job description, such as organisation, communication, and the ability to work independently. Mention your proficiency with Microsoft Office applications, particularly Excel and Outlook.
Showcase Your Personality: Since this role requires a friendly and outgoing personality, let your character shine through in your application. Use a warm tone and share anecdotes that demonstrate your ability to connect with people and manage situations with sensitivity and assertiveness.
How to prepare for a job interview at Churchill Estates Management Ltd
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service during the interview. Share specific examples from your past experiences where you went above and beyond to help customers, especially in a similar environment.
✨Demonstrate Your Administrative Skills
Since the role requires strong administrative abilities, be prepared to discuss your experience with Microsoft Office applications, particularly Excel and Outlook. You might want to mention any relevant projects or tasks that showcase your organisational skills.
✨Highlight Your People Skills
As a Lodge Manager, you'll be interacting with residents regularly. Use the interview to highlight your interpersonal skills. Share stories that illustrate your ability to connect with people, manage conflicts, and create a friendly atmosphere.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific situations, such as managing maintenance issues or organising events. Think of scenarios from your previous roles and how you successfully navigated challenges, demonstrating your problem-solving skills.
