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- Tasks: Manage a retirement lodge, ensuring a hassle-free living experience for residents.
- Company: Join Churchill Estates Management, a leader in retirement living.
- Benefits: Enjoy 24 days holiday, life assurance, and professional development opportunities.
- Why this job: Make a positive impact on residents' lives while developing your career.
- Qualifications: Experience in customer service and administration is essential.
- Other info: Be part of a growing team with a focus on trust and communication.
The predicted salary is between 10700 - 14300 £ per year.
Salary: £13,571.43 (£25,000 FTE) per annum, plus excellent benefits
Hours: 19 hours per week, Tuesday to Friday
Location: The Elms, Camberley, Surrey
About the role
Churchill Estates Management are recruiting for an exceptional Local Housing Manager for our retirement development. We seek someone who loves working with people, with a background in administration and customer service. This varied and interesting role will see you co-ordinating the development and related activities, making a positive difference every day to the lives of our Home Owners and providing a hassle and worry-free retirement living lifestyle. Reporting to the Area Manager, you’ll be managing both the maintenance of the property and providing a first-class service to Owners. In this autonomous role, you’ll be the trusted, ‘go-to’ person on-site and a 'friendly neighbour' for Owners. You will liaise with a range of customers and suppliers, managing contractors, scheduling maintenance, completing health and safety checks, organising activities and events for Owners and much more! This role is pivotal to the success of the Lodge, the enjoyment of Owners and is hugely rewarding.
About you
This position is ideally suited to people with experience of similar backgrounds such as retirement living, social housing, hospitality, uniformed services, charity and health & social care sectors. A successful Lodge Manager is someone who loves to work ‘front of house’ and is focused on providing a first-class customer service with excellent administration skills. Your passion for excellent customer service is vital. With the focus on providing a happy and fulfilling lifestyle for the Owners, you’ll have an outgoing and friendly personality with a love of people. You’ll know when to act with sensitivity and diplomacy but also have the efficiency and assertiveness to manage the safety and the security of the development, displaying good judgement and the ability to be calm under pressure. Despite the high levels of social contact with residents, you will be happy working alone and independently, using your own initiative. To support with the organisation of events and to effectively administer the maintenance of the site, you’ll be an accomplished administrator, computer literate, with previous experience of using Microsoft Office applications, including Excel and Outlook.
How you’ll be rewarded
- Annual holiday entitlement of 24 days + Bank Holidays
- A day off on your Birthday
- Life Assurance
- Eye Care reimbursement
- Colleague Introduction reward scheme
- Professional development and qualifications
- Thorough induction and ongoing training
- Immensely rewarding work
About us
We are Churchill Estates Management, a progressive managing agent of privately owned leasehold Retirement Living accommodation. We manage over 220 developments nationally. That means we oversee more than 9,000 apartments, providing property services and customer care to over 11,000 retired people. However, we are not stopping there, as we are rapidly growing and have ambitious plans for the future. Join us and be part of a professional, award winning, customer focused team.
Our Company Values TORCH: Trust/Openness/Respect/Communication/Honesty. We are looking for the very best people to join our business and adopt our values so if you want to be part of our success story apply today.
Part Time Lodge Manager employer: Churchill Estates Management Ltd
Contact Detail:
Churchill Estates Management Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part Time Lodge Manager
✨Tip Number 1
Get to know the company culture! Before your interview, check out Churchill Estates Management's values and mission. This will help you align your answers with what they care about, showing that you're not just a good fit for the role, but also for the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your past experiences relate to the Lodge Manager role, especially your customer service skills and ability to work independently.
✨Tip Number 3
Show your personality! When you meet the team, let your friendly and outgoing nature shine through. Remember, they’re looking for someone who can connect with the Home Owners, so don’t be afraid to show your love for people!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Churchill Estates Management family. Don’t miss out on this opportunity!
We think you need these skills to ace Part Time Lodge Manager
Some tips for your application 🫡
Show Your Passion for People: In your application, let us see your love for working with people shine through! Share experiences where you've made a positive impact on others, especially in customer service roles. We want to know how you can bring that friendly neighbour vibe to our Home Owners.
Highlight Your Admin Skills: Since this role involves a fair bit of administration, make sure to showcase your organisational skills and experience with tools like Microsoft Office. Give us examples of how you've successfully managed tasks or projects in the past – we love a good story!
Be Yourself: We’re looking for someone with an outgoing personality, so don’t be afraid to let your true self come through in your application. Use a friendly tone and share what makes you unique – we want to get to know the real you!
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to see your application and get you one step closer to joining our amazing team at Churchill Estates Management!
How to prepare for a job interview at Churchill Estates Management Ltd
✨Know Your Stuff
Before the interview, make sure you understand Churchill Estates Management's values and mission. Familiarise yourself with their approach to retirement living and think about how your background in customer service and administration aligns with their goals.
✨Show Your People Skills
As a Lodge Manager, you'll be working closely with residents and contractors. Prepare examples of how you've successfully managed relationships in previous roles. Highlight your ability to communicate effectively and handle sensitive situations with care.
✨Demonstrate Your Organisational Skills
This role requires excellent administration skills. Be ready to discuss your experience with scheduling, managing maintenance, and organising events. Bring up specific tools or software you've used, especially Microsoft Office applications like Excel and Outlook.
✨Be Yourself
Churchill Estates Management values personality as much as experience. Let your friendly and outgoing nature shine through during the interview. Show them that you're not just capable but also genuinely passionate about making a positive difference in the lives of the Home Owners.
