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- Tasks: Coordinate activities and provide top-notch service to our retirement community.
- Company: Join Churchill Estates Management, a leader in retirement living.
- Benefits: Enjoy 24 days holiday, life assurance, and professional development opportunities.
- Why this job: Make a positive impact on residents' lives while enjoying a rewarding work environment.
- Qualifications: Experience in customer service and administration is essential.
- Other info: Be part of a growing team with ambitious plans for the future.
The predicted salary is between 19642 - 19642 £ per year.
- Salary: £19,642.86 per annum, plus excellent benefits
- Hours: Monday to Friday, 9:00am – 3:00pm (27.5 hours per week)
- Location: Elgar Lodge, 1 Howsell Road, Malvern, Worcestershire, WR14 1US
About the role
Churchill Estates Management are recruiting for an exceptional Development Manager for our retirement development in Malvern. We seek someone who loves working with people, with a background in administration and customer service. This varied and interesting role will see you co-ordinating the development and related activities, making a positive difference every day to the lives of our Home Owners and providing a hassle and worry-free retirement living lifestyle.
Reporting to the Area Manager, you\’ll be managing both the maintenance of the property and providing a first-class service to Owners. In this autonomous role, you\’ll be the trusted, \’go-to\’ person on-site and a \’friendly neighbour\’ for Owners. You will liaise with a range of customers and suppliers, managing contractors, scheduling maintenance, completing health and safety checks, organising activities and events for Owners and much more!
This role is pivotal to the success of the Lodge, the enjoyment of Owners and is hugely rewarding.
About you
This position is ideally suited to people with experience of similar backgrounds such as retirement living, social housing, hospitality, uniformed services, charity and health & social care sectors. A successful Lodge Manager is someone who loves to work \’front of house\’ and is focused on providing a first-class customer service with excellent administration skills.
Your passion for excellent customer service is vital. With the focus on providing a happy and fulfilling lifestyle for the Owners, you\’ll have an outgoing and friendly personality with a love of people. You\’ll know when to act with sensitivity and diplomacy but also have the efficiency and assertiveness to manage the safety and the security of the development, displaying good judgement and the ability to be calm under pressure. Despite the high levels of social contact with residents, you will be happy working alone and independently, using your own initiative.
To support with the organisation of events and to effectively administer the maintenance of the site, you\’ll be an accomplished administrator, computer literate, with previous experience of using Microsoft Office applications, including Excel and Outlook.
How you\’ll be rewarded
- Annual holiday entitlement of 24 days + Bank Holidays
- A day off on your Birthday
- Life Assurance
- Eye Care reimbursement
- Colleague Introduction reward scheme
- Professional development and qualifications
- Thorough induction and ongoing training
- Immensely rewarding work
About us
We are Churchill Estates Management, a progressive managing agent of privately owned leasehold Retirement Living accommodation.
We manage over 220 developments nationally. That means we oversee more than 9,000 apartments, providing property services and customer care to over 11,000 retired people.
However, we are not stopping there, as we are rapidly growing and have ambitious plans for the future.
Join us and be part of a professional, award winning, customer focused team.
Our Company Values TORCH: Trust/Openness/Respect/Communication/Honesty
We are looking for the very best people to join our business and adopt our values so if you want to be part of our success story apply today.
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Part time Development Manager in Malvern employer: Churchill Estates Management Ltd
Contact Detail:
Churchill Estates Management Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part time Development Manager in Malvern
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues who might know someone at Churchill Estates Management. A personal connection can make all the difference in getting your foot in the door.
✨Tip Number 2
Prepare for the interview by researching the company values and the role. We want to see how you embody Trust, Openness, Respect, Communication, and Honesty in your work. Show us you’re not just a fit for the job, but for our team!
✨Tip Number 3
Practice makes perfect! Do mock interviews with a friend or in front of the mirror. Focus on showcasing your customer service skills and your ability to manage multiple tasks, just like you would in the Development Manager role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Churchill Estates Management.
We think you need these skills to ace Part time Development Manager in Malvern
Some tips for your application 🫡
Show Your Passion for People: In your application, let us see your love for working with people shine through! Share experiences where you've made a positive impact on others, especially in customer service roles. We want to know how you can bring that friendly neighbour vibe to our Home Owners.
Highlight Your Admin Skills: Since this role involves a lot of coordination and administration, make sure to showcase your organisational skills. Mention any experience you have with Microsoft Office, especially Excel and Outlook, as these will be key tools in your day-to-day tasks.
Be Yourself: We’re looking for someone who’s genuine and approachable. Don’t be afraid to let your personality come through in your application. Whether it’s your outgoing nature or your calmness under pressure, we want to see the real you!
Apply Through Our Website: To make sure your application gets to us quickly and efficiently, apply directly through our website. It’s the best way to ensure we see your application and get you one step closer to joining our fantastic team!
How to prepare for a job interview at Churchill Estates Management Ltd
✨Know the Company Inside Out
Before your interview, take some time to research Churchill Estates Management. Understand their values, especially TORCH: Trust, Openness, Respect, Communication, and Honesty. This will help you align your answers with what they stand for and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Since this role is all about providing first-class customer service, prepare examples from your past experiences where you've gone above and beyond for customers. Think about situations where you demonstrated empathy, problem-solving, and effective communication—these are key traits they’re looking for!
✨Demonstrate Your Administrative Prowess
As an accomplished administrator, be ready to discuss your experience with Microsoft Office applications, particularly Excel and Outlook. You might even want to bring a sample of your work or describe how you've used these tools to improve efficiency in previous roles.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific situations, such as managing maintenance issues or organising events for Owners. Think through potential scenarios and how you would approach them, highlighting your ability to remain calm under pressure and use your initiative.
