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- Tasks: Manage a retirement development, organise activities, and ensure top-notch service for residents.
- Company: Join Churchill Estates Management, a leading provider of retirement living accommodation across the UK.
- Benefits: Enjoy 24 days holiday, life assurance, eye care reimbursement, and professional development opportunities.
- Why this job: Make a positive impact on residents' lives while working in a friendly, supportive environment.
- Qualifications: Experience in customer service or administration; strong communication and organisational skills required.
- Other info: Flexible part-time hours, perfect for students or those seeking rewarding work.
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Job Reference:
c94158bc7640
Job Views:
17
Posted:
04.07.2025
Expiry Date:
18.08.2025
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Job Description:
- Hours:Monday to Friday, 09:00-13:00 (20 hours per week)
About the role
Churchill Estates Management are offering an exciting opportunity for someone who loves working with people, coupled with a background in administration and customer service to join our retirement development as a Lodge Manager. This varied and interesting role provides you with the chance to make a positive difference every day to the lives of our Home Owners. By being a ‘friendly neighbour’, you’ll be organising activities, co-ordinating the development, managing contractors, completing health and safety checks and much more!
Reporting to the Area Manager, you’ll be managing both the maintenance of the property and providing a first-class service to Owners. You’ll be the trusted, ‘go-to’ person on-site, liaising with a range of customers, contractors, suppliers and internal Churchill Colleagues.
This role is pivotal to the success of the Lodge, the enjoyment of Owners and is hugely rewarding.
About you
Your passion for excellent customer service is vital. With the focus on providing a happy and fulfilling lifestyle for the Owners, you’ll have an outgoing and friendly personality with a love of people. You’ll know when to act with sensitivity and diplomacy but also have the efficiency and assertiveness to manage the safety and the security of the development, displaying good judgement and the ability to be calm under pressure. Despite the high levels of social contact with residents, you will be happy working alone and independently, using your own initiative.
To support with the organisation of events and to effectively administer the maintenance of the site, you’ll be an accomplished administrator and computer literate, with previous experience of using Microsoft Office applications, including Outlook.
This position is ideally suited to people with experience of similar backgrounds such as retirement living, social housing, hospitality, uniformed services, charity and health & social care sectors. A successful Lodge Manager is someone who loves to work ‘front of house’ and is focused on providing a first-class customer service with excellent administration skills.
How you’ll be rewarded
- Annual holiday entitlement of 24 days + Bank Holidays pro rata
- A day off on your Birthday
- Life Assurance
- Eye Care reimbursement
- Professional development and qualifications
- Thorough induction and ongoing training
- Immensely rewarding work
About us
We are Churchill Estates Management, a progressive managing agent of privately owned leasehold Retirement Living accommodation.
We manage over 200 developments nationally. That means we oversee more than 8000 apartments, providing property services and customer care to over 10,000 retired people.
However, we are not stopping there, as we are rapidly growing and have ambitious plans for the future.
Join us and be part of a professional, award winning, customer focused team.
Our Company Values TORCH: Trust/Openness/Respect/Communication/Honesty
We are looking for the very best people to join our business and adopt our values so if you want to be part of our success story apply today.
We understand the importance of protecting your personal data when you submit a job application. For more information on how we process your personal data please read our.
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Part-Time Development Manager employer: Churchill Estates Management Ltd
Contact Detail:
Churchill Estates Management Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part-Time Development Manager
✨Tip Number 1
Familiarise yourself with Churchill Estates Management's values, especially their TORCH principles: Trust, Openness, Respect, Communication, and Honesty. Demonstrating your alignment with these values during your interactions can set you apart as a candidate who truly understands the company culture.
✨Tip Number 2
Network with current or former Lodge Managers or employees at Churchill Estates Management. Engaging in conversations about their experiences can provide valuable insights into the role and help you tailor your approach when applying.
✨Tip Number 3
Showcase your customer service skills by preparing examples of how you've positively impacted clients or customers in previous roles. Being able to articulate these experiences will highlight your suitability for a position that revolves around excellent service.
✨Tip Number 4
Research the retirement living sector and understand the unique challenges and rewards it presents. Being knowledgeable about the industry will not only impress during interviews but also demonstrate your genuine interest in making a difference in the lives of the Home Owners.
We think you need these skills to ace Part-Time Development Manager
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Part-Time Development Manager position. Tailor your application to highlight relevant experiences in administration, customer service, and event organisation.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous roles that involved customer service, administration, or working in similar environments such as retirement living or hospitality. Use specific examples to demonstrate your skills and achievements.
Showcase Your Personality: Since this role requires a friendly and outgoing personality, make sure to convey your passion for working with people in your application. Share anecdotes that illustrate your ability to connect with others and provide excellent service.
Proofread Your Application: Before submitting your application, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Churchill Estates Management Ltd
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service during the interview. Share specific examples from your past experiences where you went above and beyond to help customers, especially in a similar environment.
✨Demonstrate Your Organisational Skills
Since the role involves coordinating activities and managing maintenance, be prepared to discuss how you stay organised. You could mention tools or methods you use to keep track of tasks and events, showcasing your administrative skills.
✨Highlight Your People Skills
This position requires a friendly and approachable personality. Be ready to talk about your experience working with diverse groups of people and how you handle sensitive situations with diplomacy and care.
✨Prepare Questions About the Role
At the end of the interview, have a few thoughtful questions ready about the Lodge Manager role and the company culture. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
