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For Companies At a Glance
- Tasks: Manage a retirement development, coordinate contractors, and ensure safety checks.
- Company: Join Churchill Estates Management, a leading provider of retirement living accommodation.
- Benefits: Enjoy 24 days holiday, life assurance, and professional development opportunities.
- Why this job: Make a positive impact on residents' lives while working in a friendly environment.
- Qualifications: Experience in customer service and administration; Microsoft Office skills required.
- Other info: Part-time role with flexible hours, perfect for students or those seeking a rewarding job.
The predicted salary is between 15000 - 21000 £ per year.
About the role
Churchill Estates Management are offering an exciting opportunity for someone who loves working with people, coupled with a background in administration and customer service to join our retirement development as a part-time Development Manager. This varied and interesting role provides you with the chance to make a positive difference every day to the lives of our Home Owners. By being a ‘friendly neighbour’, you\’ll be co-ordinating the development, managing contractors, completing health and safety checks and much more!
Reporting to the Area Manager, you’ll be managing both the maintenance of the property and providing a first-class service to Owners. You’ll be the trusted, ‘go-to’ person on-site, liaising with a range of customers, contractors, suppliers and internal Churchill Colleagues.
This role is pivotal to the success of the retirement development, the enjoyment of Owners and is hugely rewarding.
About you
Your passion for excellent customer service is vital. With the focus on providing a happy and fulfilling lifestyle for the Owners, you’ll have an outgoing and friendly personality with a love of people. You’ll know when to act with sensitivity and diplomacy but also have the efficiency and assertiveness to manage the safety and the security of the development, displaying good judgement and the ability to be calm under pressure. Despite the high levels of social contact with residents, you will be happy working alone and independently, using your own initiative.
To support with the organisation of events and to effectively administer the maintenance of the site, you’ll be an accomplished administrator and computer literate, with previous experience of using Microsoft Office applications, including Outlook.
This position is ideally suited to people with experience of similar backgrounds such as retirement living, social housing, hospitality, uniformed services, charity and health & social care sectors. A successful Development Manager is someone who loves to work ‘front of house’ and is focused on providing a first-class customer service with excellent administration skills.
About us
We are Churchill Estates Management, a progressive managing agent of privately owned leasehold Retirement Living accommodation.
We manage over 200 developments nationally. That means we oversee more than 8000 apartments, providing property services and customer care to over 10,000 retired people.
However, we are not stopping there, as we are rapidly growing and have ambitious plans for the future.
Join us and be part of a professional, award winning, customer focused team.
Our Company Values TORCH: Trust/Openness/Respect/Communication/Honesty
How you’ll be rewarded
We are looking for the very best people to join our business and adopt our values so if you want to be part of our success story apply today.
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Part-time Development Manager employer: Churchill Estates Management Ltd
Contact Detail:
Churchill Estates Management Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part-time Development Manager
✨Tip Number 1
Familiarise yourself with Churchill Estates Management's values, especially TORCH: Trust, Openness, Respect, Communication, and Honesty. Demonstrating an understanding of these values during your interactions can set you apart as a candidate who aligns well with the company's culture.
✨Tip Number 2
Network with current or former employees of Churchill Estates Management on platforms like LinkedIn. Engaging in conversations about their experiences can provide valuable insights into the role and help you tailor your approach when applying.
✨Tip Number 3
Prepare to showcase your customer service skills through real-life examples. Think of specific situations where you've gone above and beyond for customers, as this role heavily emphasises excellent service and interpersonal skills.
✨Tip Number 4
Research common challenges faced in retirement living and property management. Being knowledgeable about these issues will allow you to discuss how you can contribute positively to the development and enhance the lives of the Home Owners.
We think you need these skills to ace Part-time Development Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in administration, customer service, and any previous roles in retirement living or similar sectors. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for excellent customer service and your ability to work independently. Mention specific examples of how you've positively impacted others in previous roles.
Highlight Relevant Skills: Emphasise your administrative skills and proficiency with Microsoft Office applications. Include any experience you have with health and safety checks or managing contractors, as these are key aspects of the role.
Showcase Your Personality: Since this role requires a friendly and outgoing personality, make sure to convey your interpersonal skills and ability to connect with people in your application. This can be done through anecdotes or examples in your cover letter.
How to prepare for a job interview at Churchill Estates Management Ltd
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service during the interview. Share specific examples from your past experiences where you went above and beyond to help customers, especially in roles related to retirement living or hospitality.
✨Demonstrate Your Administrative Skills
Highlight your proficiency in administration and your experience with Microsoft Office applications. Be prepared to discuss how you've effectively managed tasks and organised events in previous roles, as this will be crucial for the Development Manager position.
✨Exhibit Your People Skills
Since this role involves a lot of interaction with residents and contractors, showcase your outgoing personality. Prepare to discuss how you handle sensitive situations with diplomacy and how you maintain a friendly yet professional rapport with diverse individuals.
✨Prepare for Scenario-Based Questions
Anticipate questions that may ask how you would handle specific situations on-site, such as managing health and safety checks or dealing with a difficult resident. Think through your responses and use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
