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- Tasks: Manage a retirement lodge, coordinate activities, and provide top-notch customer service.
- Company: Join Churchill Estates Management, a leader in retirement living.
- Benefits: Enjoy 24 days holiday, life assurance, and professional development opportunities.
- Why this job: Make a positive impact on residents' lives while enjoying a rewarding work environment.
- Qualifications: Experience in customer service and administration is essential.
- Other info: Be part of a growing team with ambitious plans for the future.
The predicted salary is between 19643 - 19643 £ per year.
Salary: £19,643 per annum, plus excellent benefits
Hours: Monday to Friday, 9:00am - 3:00pm (27.5 hours per week)
Location: Elgar Lodge, 1 Howsell Road, Malvern, Worcestershire, WR14 1US
About the role
Churchill Estates Management are recruiting for an exceptional Lodge Manager for our retirement development in Malvern. We seek someone who loves working with people, with a background in administration and customer service. This varied and interesting role will see you co-ordinating the development and related activities, making a positive difference every day to the lives of our Home Owners and providing a hassle and worry-free retirement living lifestyle. Reporting to the Area Manager, you’ll be managing both the maintenance of the property and providing a first-class service to Owners. In this autonomous role, you’ll be the trusted, ‘go-to’ person on-site and a 'friendly neighbour' for Owners. You will liaise with a range of customers and suppliers, managing contractors, scheduling maintenance, completing health and safety checks, organising activities and events for Owners and much more! This role is pivotal to the success of the Lodge, the enjoyment of Owners and is hugely rewarding.
About you
This position is ideally suited to people with experience of similar backgrounds such as retirement living, social housing, hospitality, uniformed services, charity and health & social care sectors. A successful Lodge Manager is someone who loves to work ‘front of house’ and is focused on providing a first-class customer service with excellent administration skills. Your passion for excellent customer service is vital. With the focus on providing a happy and fulfilling lifestyle for the Owners, you’ll have an outgoing and friendly personality with a love of people. You’ll know when to act with sensitivity and diplomacy but also have the efficiency and assertiveness to manage the safety and the security of the development, displaying good judgement and the ability to be calm under pressure. Despite the high levels of social contact with residents, you will be happy working alone and independently, using your own initiative. To support with the organisation of events and to effectively administer the maintenance of the site, you’ll be an accomplished administrator, computer literate, with previous experience of using Microsoft Office applications, including Excel and Outlook.
How you’ll be rewarded
- Annual holiday entitlement of 24 days + Bank Holidays
- A day off on your Birthday
- Life Assurance
- Eye Care reimbursement
- Colleague Introduction reward scheme
- Professional development and qualifications
- Thorough induction and ongoing training
- Immensely rewarding work
About us
We are Churchill Estates Management, a progressive managing agent of privately owned leasehold Retirement Living accommodation. We manage over 220 developments nationally. That means we oversee more than 9,000 apartments, providing property services and customer care to over 11,000 retired people. However, we are not stopping there, as we are rapidly growing and have ambitious plans for the future. Join us and be part of a professional, award winning, customer focused team.
Our Company Values TORCH: Trust/Openness/Respect/Communication/Honesty
We are looking for the very best people to join our business and adopt our values so if you want to be part of our success story apply today.
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Part time Lodge Manager in Malvern employer: Churchill Estates Management Ltd
Contact Detail:
Churchill Estates Management Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part time Lodge Manager in Malvern
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Churchill Estates Management. Understand their values and what they stand for. This will help you connect with them during the conversation and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Think about common interview questions related to customer service and administration. Prepare your answers, but keep it natural. We want you to sound confident and authentic, not like you’re reading from a script!
✨Tip Number 3
Show off your personality! As a Lodge Manager, you'll be working closely with people. Let your friendly and outgoing nature shine through in your interactions. Share stories that highlight your experience in similar roles and how you’ve made a positive impact on others.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It’s a nice touch that shows your appreciation for the opportunity and keeps you fresh in their minds. Plus, it reflects your professionalism and enthusiasm for the role!
We think you need these skills to ace Part time Lodge Manager in Malvern
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for customer service and working with people. A friendly tone can make a big difference!
Tailor Your Experience: Make sure to highlight any relevant experience you have in administration, customer service, or similar roles. We’re looking for someone who understands the ins and outs of managing a lodge, so connect your past roles to what we do at Churchill Estates Management.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to break down your skills and experiences – it helps us see your qualifications at a glance!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details you need about the role and our company values there!
How to prepare for a job interview at Churchill Estates Management Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Lodge Manager role. Familiarise yourself with the responsibilities, such as coordinating activities and managing maintenance. This will help you demonstrate your knowledge and enthusiasm for the position.
✨Showcase Your Customer Service Skills
Since this role is all about providing first-class customer service, be ready to share specific examples from your past experiences. Think of situations where you went above and beyond for customers or resolved conflicts effectively. This will highlight your suitability for the role.
✨Demonstrate Your Administrative Prowess
As an accomplished administrator, you'll need to show your proficiency in Microsoft Office applications. Bring up any relevant experience you have with Excel and Outlook during the interview. You might even want to prepare a quick example of how you've used these tools to improve efficiency in previous roles.
✨Emphasise Your People Skills
Being a 'friendly neighbour' is key in this role, so let your personality shine through. Prepare to discuss how you build relationships with residents and manage diverse personalities. Showing that you can connect with people will set you apart as a candidate who truly fits the company culture.
