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- Tasks: Manage a retirement lodge, coordinate activities, and ensure a hassle-free living experience for residents.
- Company: Join Churchill Estates Management, a leading provider of retirement living accommodation across the UK.
- Benefits: Enjoy 24 days holiday, life assurance, eye care reimbursement, and professional development opportunities.
- Why this job: Make a positive impact on residents' lives while working in a friendly, supportive environment.
- Qualifications: Experience in customer service or administration is essential; strong communication skills are a must.
- Other info: Work Monday to Friday, 9am to 5pm, with a focus on community and personal growth.
The predicted salary is between 19500 - 26000 £ per year.
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Lodge Manager – Rothesay Lodge, Highcliffe, Highcliffe
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Client:
Location:
Highcliffe, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
3dc9048023e1
Job Views:
7
Posted:
12.07.2025
Expiry Date:
26.08.2025
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Job Description:
- Salary: £23,500 per annum, plus excellent benefits
- Hours: Monday to Friday, 09:00 am to 17:00 pm with 1 hour for lunch
- Location: Rothesay Lodge, Stuart Road, Highcliffe, BH23 5FP
About the role
Churchill Estates Management are recruiting for an exceptional Lodge Manager for our retirement development. We seek someone who loves working with people, with a background in administration and customer service. This varied and interesting role will see you co-ordinating the development and related activities, making a positive difference every day to the lives of our Home Owners and providing a hassle and worry-free retirement living lifestyle.
Reporting to the Area Manager, you’ll be managing both the maintenance of the property and providing a first-class service to Owners. In this autonomous role, you’ll be the trusted, ‘go-to’ person on-site and a \’friendly neighbour\’ for Owners. You will liaise with a range of customers and suppliers, managing contractors, scheduling maintenance,completing health and safety checks, organising activities and events for Owners and much more!
This role is pivotal to the success of the Lodge, the enjoyment of Owners and is hugely rewarding.
About you
This position is ideally suited to people with experience of similar backgrounds such as retirement living, social housing, hospitality, uniformed services, charity and health & social care sectors. A successful Lodge Manager is someone who loves to work ‘front of house’ and is focused on providing a first-class customer service with excellent administration skills.
Your passion for excellent customer service is vital. With the focus on providing a happy and fulfilling lifestyle for the Owners, you’ll have an outgoing and friendly personality with a love of people. You’ll know when to act with sensitivity and diplomacy but also have the efficiency and assertiveness to manage the safety and the security of the development, displaying good judgement and the ability to be calm under pressure. Despite the high levels of social contact with residents, you will be happy working alone and independently, using your own initiative.
To support with the organisation of events and to effectively administer the maintenance of the site, you’ll be an accomplished administrator, computer literate, with previous experience of using Microsoft Office applications, including Excel and Outlook.
How you’ll be rewarded
- Annual holiday entitlement of 24 days + Bank Holidays
- A day off on your Birthday
- Life Assurance
- Eye Care reimbursement
- Professional development and qualifications
- Thorough induction and ongoing training
- Immensely rewarding work
About us
We are Churchill Estates Management, a progressive managing agent of privately owned leasehold Retirement Living accommodation.
We manage over 220 developments nationally. That means we oversee more than 9,000 apartments, providing property services and customer care to over 11,000 retired people.
However, we are not stopping there, as we are rapidly growing and have ambitious plans for the future.
Join us and be part of a professional, award winning, customer focused team.
Our Company Values TORCH:Trust/Openness/Respect/Communication/Honesty
We are looking for the very best people to join our business and adopt our values so if you want to be part of our success story apply today.
We understand the importance of protecting your personal data when you submit a job application. For more information on how we process your personal data please read ourPrivacy Policy.
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Lodge Manager - Rothesay Lodge, Highcliffe employer: Churchill Estates Management Ltd
Contact Detail:
Churchill Estates Management Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lodge Manager - Rothesay Lodge, Highcliffe
✨Tip Number 1
Familiarise yourself with the values of Churchill Estates Management, especially their TORCH values: Trust, Openness, Respect, Communication, and Honesty. Demonstrating an understanding of these values during your interactions can set you apart as a candidate who aligns with their company culture.
✨Tip Number 2
Network with current or former Lodge Managers or employees in similar roles. Engaging with them on platforms like LinkedIn can provide you with insider knowledge about the role and the company, which can be invaluable during interviews.
✨Tip Number 3
Prepare to discuss specific examples from your past experiences that showcase your customer service skills and ability to manage multiple tasks. Highlighting your administrative capabilities and how you've successfully handled similar responsibilities will demonstrate your suitability for the role.
✨Tip Number 4
Research the local community around Rothesay Lodge. Understanding the demographics and needs of the residents can help you tailor your approach and show your commitment to enhancing their living experience, making you a more attractive candidate.
We think you need these skills to ace Lodge Manager - Rothesay Lodge, Highcliffe
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in administration, customer service, and any background in retirement living or hospitality. Use specific examples to demonstrate your skills and achievements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for providing excellent customer service. Mention your ability to work independently and your experience in managing events or activities, as these are key aspects of the Lodge Manager role.
Highlight Relevant Skills: Emphasise your administrative skills and proficiency with Microsoft Office applications, particularly Excel and Outlook. Mention any experience with health and safety checks or managing contractors, as these are important for the role.
Showcase Your Personality: Since this role requires a friendly and outgoing personality, make sure to convey your love for working with people in your application. Share anecdotes that illustrate your ability to connect with others and handle situations with sensitivity and diplomacy.
How to prepare for a job interview at Churchill Estates Management Ltd
✨Show Your Passion for Customer Service
As a Lodge Manager, your role revolves around providing excellent customer service. Be prepared to share specific examples of how you've gone above and beyond for customers in previous roles. This will demonstrate your commitment to making a positive difference in the lives of the Home Owners.
✨Highlight Your Administrative Skills
Since the role requires strong administrative capabilities, be ready to discuss your experience with Microsoft Office applications, particularly Excel and Outlook. Mention any relevant projects where you successfully managed schedules or organised events, showcasing your organisational skills.
✨Demonstrate Your People Skills
The Lodge Manager position is all about interacting with people. Prepare to talk about your ability to build relationships and work effectively with diverse groups. Share anecdotes that illustrate your friendly personality and how you handle sensitive situations with diplomacy.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you would handle various situations on-site. Think of scenarios related to maintenance issues, health and safety checks, or organising activities, and outline how you would approach these challenges while maintaining a calm and efficient manner.
