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- Tasks: Manage a retirement lodge, organise activities, and ensure top-notch customer service.
- Company: Join Churchill Estates Management, a leading provider of retirement living accommodation.
- Benefits: Enjoy 24 days holiday, life assurance, and professional development opportunities.
- Why this job: Make a positive impact on residents' lives while working in a supportive team environment.
- Qualifications: Customer service experience and strong administration skills are essential.
- Other info: Ideal for those with backgrounds in hospitality, social housing, or health care.
The predicted salary is between 19500 - 26000 £ per year.
Salary: £23,500 per annum, plus excellent benefits
Hours: Monday to Friday, 09:00 am to 17:00 pm with 1 hour for lunch
Location: Mitton Lodge, Stourport DY13 8GB
About the role
Churchill Estates Management are offering an exciting opportunity for someone who loves working with people, coupled with a background in administration and customer service to join our retirement development as a Lodge Manager. This varied and interesting role provides you with the chance to make a positive difference every day to the lives of our Home Owners. By being a 'friendly neighbour', you'll be organising activities, co-ordinating the development, managing contractors, completing health and safety checks and much more!
Reporting to the Area Manager, you'll be managing both the maintenance of the property and providing a first-class service to Owners. You'll be the trusted, 'go-to' person on-site, liaising with a range of customers, contractors, suppliers and internal Churchill Colleagues. This role is pivotal to the success of the Lodge, the enjoyment of Owners and is hugely rewarding.
About you
Your passion for excellent customer service is vital. With the focus on providing a happy and fulfilling lifestyle for the Owners, you'll have an outgoing and friendly personality with a love of people. You'll know when to act with sensitivity and diplomacy but also have the efficiency and assertiveness to manage the safety and the security of the development, displaying good judgement and the ability to be calm under pressure. Despite the high levels of social contact with residents, you will be happy working alone and independently, using your own initiative.
To support with the organisation of events and to effectively administer the maintenance of the site, you'll be an accomplished administrator and computer literate, with previous experience of using Microsoft Office applications, including Outlook. This position is ideally suited to people with experience of similar backgrounds such as retirement living, social housing, hospitality, uniformed services, charity and health & social care sectors. A successful Lodge Manager is someone who loves to work 'front of house' and is focused on providing a first-class customer service with excellent administration skills.
How you'll be rewarded
- Annual holiday entitlement of 24 days + Bank Holidays
- A day off on your Birthday
- Life Assurance
- Eye Care reimbursement
- Colleague Introduction reward scheme
- Professional development and qualifications
- Thorough induction and ongoing training
- Immensely rewarding work
About us
We are Churchill Estates Management, a progressive managing agent of privately owned leasehold Retirement Living accommodation. We manage over 200 developments nationally. That means we oversee more than 8000 apartments, providing property services and customer care to over 10,000 retired people. However, we are not stopping there, as we are rapidly growing and have ambitious plans for the future. Join us and be part of a professional, award winning, customer focused team.
Our Company Values TORCH: Trust/Openness/Respect/Communication/Honesty. We are looking for the very best people to join our business and adopt our values so if you want to be part of our success story apply today.
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Lodge Manager - Mitton Lodge, Stourport in Stourport-On-Severn employer: Churchill Estates Management Ltd
Contact Detail:
Churchill Estates Management Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lodge Manager - Mitton Lodge, Stourport in Stourport-On-Severn
✨Tip Number 1
Familiarise yourself with the values of Churchill Estates Management, especially their TORCH values: Trust, Openness, Respect, Communication, and Honesty. Demonstrating an understanding of these values during your interactions can set you apart as a candidate who aligns well with their culture.
✨Tip Number 2
Network with current or former Lodge Managers or employees in similar roles. They can provide insights into the day-to-day responsibilities and challenges, which will help you tailor your approach and show genuine interest in the position.
✨Tip Number 3
Prepare to discuss specific examples from your past experiences that highlight your customer service skills and ability to manage multiple tasks. Being able to share real-life scenarios will demonstrate your capability to handle the responsibilities of a Lodge Manager effectively.
✨Tip Number 4
Research the local community around Mitton Lodge, Stourport. Understanding the demographics and needs of the residents can help you propose ideas for activities and services that would enhance their living experience, showcasing your proactive approach.
We think you need these skills to ace Lodge Manager - Mitton Lodge, Stourport in Stourport-On-Severn
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, administration, and any previous roles in retirement living or similar sectors. Use specific examples to demonstrate your skills and achievements.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for working with people and your commitment to providing excellent customer service. Mention how your personality aligns with the values of Churchill Estates Management.
Showcase Relevant Skills: Emphasise your administrative skills and proficiency in Microsoft Office applications. Provide examples of how you've successfully managed projects or events in previous roles.
Highlight Your People Skills: In your application, illustrate your ability to work independently while also being a friendly and approachable person. Share experiences where you’ve effectively communicated with diverse groups, showcasing your sensitivity and diplomacy.
How to prepare for a job interview at Churchill Estates Management Ltd
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service during the interview. Share specific examples from your past experiences where you went above and beyond to help customers, especially in a similar environment.
✨Demonstrate Your Organisational Skills
As a Lodge Manager, you'll need to juggle various tasks. Be prepared to discuss how you manage your time and organise events or activities. Mention any tools or methods you use to stay organised, such as calendars or project management software.
✨Highlight Your Communication Skills
Effective communication is key in this role. Be ready to showcase your ability to liaise with different stakeholders, including residents, contractors, and colleagues. You might want to provide examples of how you've successfully resolved conflicts or facilitated discussions in the past.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and judgement. Think about potential scenarios you might face as a Lodge Manager, such as handling a complaint from a resident or coordinating maintenance work, and prepare your responses accordingly.
