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- Tasks: Manage retirement apartments, coordinate maintenance, and organise activities for residents.
- Company: Join Churchill Estates Management, a leading provider of retirement living accommodation across the UK.
- Benefits: Enjoy 24 days holiday, life assurance, eye care reimbursement, and professional development opportunities.
- Why this job: Make a positive impact on residents' lives while working in a friendly, supportive environment.
- Qualifications: Experience in customer service and administration; familiarity with Microsoft Office is essential.
- Other info: This is a maternity contract for 12 months, offering a chance to grow in a rewarding role.
The predicted salary is between 20000 - 26000 £ per year.
About the role
Churchill Estates Management are looking to appoint a Lodge Manager to cover a 12 month maternity contract in Sutton Coldfield.
As a Lodge Manager, you will co-ordinate the maintenance and facilities for the retirement apartments, enjoy working with people and have experience in administration and customer service. This varied and interesting role provides you with the chance to make a positive difference every day to the lives of our Home Owners. By being a ‘friendly neighbour’, you’ll be organising activities, co-ordinating the development, managing contractors, completing health and safety checks and much more!
Reporting to the Area Manager, you’ll be managing both the maintenance of the property and providing a first-class service to Owners. You’ll be the trusted, ‘go-to’ person on-site, liaising with a range of customers, contractors, suppliers and internal Churchill Colleagues.
This role is pivotal to the success of the Lodge, the enjoyment of Owners and is hugely rewarding.
About you
Your passion for excellent customer service is vital. With the focus on providing a happy and fulfilling lifestyle for the Owners, you’ll have an outgoing and friendly personality with a love of people. You’ll know when to act with sensitivity and diplomacy but also have the efficiency and assertiveness to manage the safety and the security of the development, displaying good judgement and the ability to be calm under pressure. Despite the high levels of social contact with residents, you will be happy working alone and independently, using your own initiative.
To support with the organisation of events and to effectively administer the maintenance of the site, you’ll be an accomplished administrator and computer literate, with previous experience of using Microsoft Office applications, including Outlook.
This position is ideally suited to people with experience of similar backgrounds such as retirement living, social housing, hospitality, uniformed services, charity and health & social care sectors. A successful Lodge Manager is someone who loves to work ‘front of house’ and is focused on providing a first-class customer service with excellent administration skills.
About us
We are Churchill Estates Management, a progressive managing agent of privately owned leasehold Retirement Living accommodation.
We manage over 200 developments nationally. That means we oversee more than 8000 apartments, providing property services and customer care to over 10,000 retired people.
However, we are not stopping there, as we are rapidly growing and have ambitious plans for the future.
Join us and be part of a professional, award winning, customer focused team.
Our Company Values TORCH: Trust/Openness/Respect/Communication/Honesty
How you’ll be rewarded
We are looking for the very best people to join our business and adopt our values so if you want to be part of our success story apply today.
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Lodge Manager - Maternity Contract employer: Churchill Estates Management Ltd
Contact Detail:
Churchill Estates Management Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lodge Manager - Maternity Contract
✨Tip Number 1
Familiarise yourself with Churchill Estates Management's values, especially TORCH: Trust, Openness, Respect, Communication, and Honesty. Demonstrating an understanding of these values during your interactions can set you apart as a candidate who aligns with their culture.
✨Tip Number 2
Network with current or former Lodge Managers or employees in similar roles. They can provide insights into the day-to-day responsibilities and expectations, which can help you tailor your approach when discussing your suitability for the role.
✨Tip Number 3
Prepare to showcase your customer service skills through examples from your past experiences. Since this role heavily focuses on providing excellent service to residents, having specific anecdotes ready can demonstrate your capability and passion for the role.
✨Tip Number 4
Research common challenges faced by Lodge Managers in retirement living. Being able to discuss these challenges and how you would address them can show your proactive mindset and readiness for the role.
We think you need these skills to ace Lodge Manager - Maternity Contract
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in administration, customer service, and any previous roles in retirement living or similar sectors. Use keywords from the job description to demonstrate your fit for the Lodge Manager position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for excellent customer service and your ability to manage both maintenance and social activities. Mention specific examples of how you've positively impacted previous roles and how you align with the company's values.
Highlight Relevant Skills: Emphasise your skills in organisation, communication, and computer literacy, particularly with Microsoft Office applications. Provide examples of how these skills have helped you succeed in past positions.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the Lodge Manager role.
How to prepare for a job interview at Churchill Estates Management Ltd
✨Show Your Passion for Customer Service
As a Lodge Manager, your ability to provide excellent customer service is crucial. Be prepared to share examples of how you've gone above and beyond for customers in previous roles, highlighting your friendly and outgoing personality.
✨Demonstrate Your Administrative Skills
Since the role requires strong administrative capabilities, be ready to discuss your experience with Microsoft Office applications and any relevant administrative tasks you've handled. Mention specific tools or software you are proficient in.
✨Highlight Your Experience in Similar Roles
If you have a background in retirement living, social housing, or hospitality, make sure to emphasise this during your interview. Share stories that showcase your understanding of the unique needs of residents and how you can meet them.
✨Prepare for Situational Questions
Expect questions that assess your ability to handle sensitive situations and manage safety and security. Think of scenarios where you had to act with diplomacy or assertiveness, and be ready to explain your thought process and actions.
