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- Tasks: Manage a retirement lodge, ensuring a positive living experience for residents.
- Company: Join Churchill Estates Management, a leader in retirement living with over 220 developments nationwide.
- Benefits: Enjoy 24 days holiday, a day off on your birthday, and professional development opportunities.
- Why this job: Make a real difference in people's lives while working in a friendly, supportive environment.
- Qualifications: Experience in customer service or administration is essential; strong communication skills are a must.
- Other info: Be part of a growing team that values trust, openness, and respect.
The predicted salary is between 25000 - 35000 £ per year.
- Salary: £25,000 per annum, plus excellent benefits
- Hours: Monday to Friday, 09:00 am to 17:00 pm with 1 hour for lunch
- Location: Hardy Lodge, Shaftesbury, SP7 8GY
About the role
Churchill Estates Management are recruiting for an exceptional Lodge Manager for our retirement development. We seek someone who loves working with people, with a background in administration and customer service. This varied and interesting role will see you co-ordinating the development and related activities, making a positive difference every day to the lives of our Home Owners and providing a hassle and worry-free retirement living lifestyle.
Reporting to the Area Manager, you\’ll be managing both the maintenance of the property and providing a first-class service to Owners. In this autonomous role, you\’ll be the trusted, \’go-to\’ person on-site and a \’friendly neighbour\’ for Owners. You will liaise with a range of customers and suppliers, managing contractors, scheduling maintenance, completing health and safety checks, organising activities and events for Owners and much more!
This role is pivotal to the success of the Lodge, the enjoyment of Owners and is hugely rewarding.
About you
This position is ideally suited to people with experience of similar backgrounds such as retirement living, social housing, hospitality, uniformed services, charity and health & social care sectors. A successful Lodge Manager is someone who loves to work \’front of house\’ and is focused on providing a first-class customer service with excellent administration skills.
Your passion for excellent customer service is vital. With the focus on providing a happy and fulfilling lifestyle for the Owners, you\’ll have an outgoing and friendly personality with a love of people. You\’ll know when to act with sensitivity and diplomacy but also have the efficiency and assertiveness to manage the safety and the security of the development, displaying good judgement and the ability to be calm under pressure. Despite the high levels of social contact with residents, you will be happy working alone and independently, using your own initiative.
To support with the organisation of events and to effectively administer the maintenance of the site, you\’ll be an accomplished administrator, computer literate, with previous experience of using Microsoft Office applications, including Excel and Outlook.
How you\’ll be rewarded
- Annual holiday entitlement of 24 days + Bank Holidays
- A day off on your Birthday
- Life Assurance
- Eye Care reimbursement
- Colleague Introduction reward scheme
- Professional development and qualifications
- Thorough induction and ongoing training
- Immensely rewarding work
About us
We are Churchill Estates Management, a progressive managing agent of privately owned leasehold Retirement Living accommodation.
We manage over 220 developments nationally. That means we oversee more than 9,000 apartments, providing property services and customer care to over 11,000 retired people.
However, we are not stopping there, as we are rapidly growing and have ambitious plans for the future.
Join us and be part of a professional, award winning, customer focused team.
Our Company Values TORCH: Trust/Openness/Respect/Communication/Honesty
We are looking for the very best people to join our business and adopt our values so if you want to be part of our success story apply today.
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Lodge Manager in Shaftesbury employer: Churchill Estates Management Ltd
Contact Detail:
Churchill Estates Management Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lodge Manager in Shaftesbury
✨Tip Number 1
Familiarise yourself with the values of Churchill Estates Management, especially their TORCH values: Trust, Openness, Respect, Communication, and Honesty. Demonstrating an understanding of these values during your interactions can set you apart as a candidate who aligns well with their culture.
✨Tip Number 2
Network within the retirement living sector or related fields. Attend local events or join online forums where you can connect with current Lodge Managers or employees at Churchill Estates. This can provide you with insider knowledge and potentially a referral.
✨Tip Number 3
Prepare to discuss specific examples from your past experiences that showcase your customer service skills and ability to manage multiple tasks. Think about situations where you successfully resolved issues or improved residents' experiences, as these will resonate well with the role.
✨Tip Number 4
Research Hardy Lodge and its community. Understanding the specific needs and preferences of the residents can help you tailor your approach during interviews, showing that you are genuinely interested in enhancing their quality of life.
We think you need these skills to ace Lodge Manager in Shaftesbury
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in administration and customer service, particularly in sectors like retirement living or hospitality. Use specific examples to demonstrate your skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for providing excellent customer service. Mention how your personality aligns with the role of a Lodge Manager and your ability to work independently while being a friendly presence for residents.
Highlight Relevant Skills: Emphasise your administrative skills and proficiency in Microsoft Office applications, especially Excel and Outlook. Provide examples of how you've used these skills in previous roles to manage tasks effectively.
Showcase Your Values: In your application, reflect on how your personal values align with Churchill Estates Management's TORCH values: Trust, Openness, Respect, Communication, and Honesty. This will demonstrate your fit within their team culture.
How to prepare for a job interview at Churchill Estates Management Ltd
✨Show Your Passion for Customer Service
As a Lodge Manager, your ability to provide excellent customer service is crucial. Be prepared to share specific examples of how you've gone above and beyond for customers in previous roles, especially in environments similar to retirement living or hospitality.
✨Demonstrate Your Administrative Skills
Since the role requires strong administrative capabilities, be ready to discuss your experience with Microsoft Office applications, particularly Excel and Outlook. Highlight any relevant projects where you successfully managed schedules, events, or maintenance tasks.
✨Emphasise Your People Skills
This position involves a lot of interaction with residents and contractors. Prepare to talk about your interpersonal skills and how you handle sensitive situations with diplomacy. Share anecdotes that showcase your friendly personality and ability to connect with diverse individuals.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and judgement under pressure. Think of scenarios where you had to make quick decisions regarding safety or customer satisfaction, and be ready to explain your thought process and outcomes.
