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- Tasks: Manage a retirement lodge, organise activities, and provide excellent customer service.
- Company: Join Churchill Estates Management, a leader in retirement living.
- Benefits: Enjoy 24 days holiday, life assurance, and professional development opportunities.
- Other info: Be part of a growing team with ambitious plans for the future.
- Why this job: Make a positive impact on residents' lives while developing your skills.
- Qualifications: Experience in customer service and administration is essential.
The predicted salary is between 15357 - 15357 £ per year.
Salary: £15,357 per annum, plus excellent benefits
Hours: Monday to Wednesday 9am - 1:30pm, Thursday - Friday, 9am - 1:00pm
Location: Homegrange House, Shingle Bank Drive, Milford-On-Sea, Hampshire, SO41 0WR
About the role
Churchill Estates Management are offering an exciting opportunity for someone who loves working with people, coupled with a background in administration and customer service to join our retirement development as a Lodge Manager. This varied and interesting role provides you with the chance to make a positive difference every day to the lives of our Home Owners. By being a 'friendly neighbour', you'll be organising activities, co-ordinating the development, managing contractors, completing health and safety checks and much more!
Reporting to the Area Manager, you'll be managing both the maintenance of the property and providing a first-class service to Owners. You'll be the trusted, 'go-to' person on-site, liaising with a range of customers, contractors, suppliers and internal Churchill Colleagues. This role is pivotal to the success of the Lodge, the enjoyment of Owners and is hugely rewarding.
About you
Your passion for excellent customer service is vital. With the focus on providing a happy and fulfilling lifestyle for the Owners, you'll have an outgoing and friendly personality with a love of people. You'll know when to act with sensitivity and diplomacy but also have the efficiency and assertiveness to manage the safety and the security of the development, displaying good judgement and the ability to be calm under pressure. Despite the high levels of social contact with residents, you will be happy working alone and independently, using your own initiative.
To support with the organisation of events and to effectively administer the maintenance of the site, you'll be an accomplished administrator and computer literate, with previous experience of using Microsoft Office applications, including Outlook. This position is ideally suited to people with experience of similar backgrounds such as retirement living, social housing, hospitality, uniformed services, charity and health & social care sectors. A successful Lodge Manager is someone who loves to work 'front of house' and is focused on providing a first-class customer service with excellent administration skills.
How you'll be rewarded
- Annual holiday entitlement of 24 days (Pro rata) + Bank Holidays
- A day off on your Birthday
- Life Assurance
- Eye Care reimbursement
- Colleague Introduction reward scheme
- Professional development and qualifications
- Thorough induction and ongoing training
- Immensely rewarding work
About us
We are Churchill Estates Management, a progressive managing agent of privately owned leasehold Retirement Living accommodation. We manage over 200 developments nationally. That means we oversee more than 8000 apartments, providing property services and customer care to over 10,000 retired people. However, we are not stopping there, as we are rapidly growing and have ambitious plans for the future. Join us and be part of a professional, award winning, customer focused team.
Our Company Values TORCH: Trust/Openness/Respect/Communication/Honesty. We are looking for the very best people to join our business and adopt our values so if you want to be part of our success story apply today.
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Lodge Manager - Homegrange House employer: Churchill Estates Management Ltd
Contact Detail:
Churchill Estates Management Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lodge Manager - Homegrange House
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Churchill Estates Management. Understanding their values and how they operate will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! As a Lodge Manager, you'll be working closely with residents and contractors. Think about examples from your past experiences where you've provided excellent customer service or resolved conflicts. This will help you shine during the interview!
✨Tip Number 3
Show off your organisational skills! Since the role involves coordinating activities and managing maintenance, be ready to discuss how you keep things running smoothly. Share specific examples of how you've successfully managed multiple tasks in previous roles.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives us a chance to see your enthusiasm for the role right from the start. Plus, it’s super easy to do!
We think you need these skills to ace Lodge Manager - Homegrange House
Some tips for your application 🫡
Show Your Personality: We want to see the real you! When writing your application, let your friendly and outgoing personality shine through. Remember, this role is all about connecting with people, so don’t be shy about showcasing your love for customer service.
Tailor Your Experience: Make sure to highlight any relevant experience you have in administration or customer service. We’re looking for someone who can manage the Lodge effectively, so share examples of how you've done this in previous roles. It’ll help us see why you’re a great fit!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your skills and experiences are easy to understand. This will help us get a quick grasp of what you bring to the table.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about us and what we stand for.
How to prepare for a job interview at Churchill Estates Management Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Lodge Manager role. Familiarise yourself with the responsibilities like organising activities and managing contractors. This will help you demonstrate your enthusiasm and suitability for the position.
✨Showcase Your Customer Service Skills
Since this role is all about providing excellent customer service, prepare examples from your past experiences where you've gone above and beyond for customers. Highlight your friendly personality and how you handle sensitive situations with diplomacy.
✨Demonstrate Your Administrative Prowess
Be ready to discuss your experience with administration and using Microsoft Office applications. Bring up specific instances where your organisational skills made a difference, especially in managing events or coordinating tasks effectively.
✨Emphasise Your Ability to Work Independently
As a Lodge Manager, you'll need to be self-sufficient. Share examples of times when you've successfully worked alone, used your initiative, and remained calm under pressure. This will show that you're capable of handling the responsibilities of the role.