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- Tasks: Manage a retirement lodge, coordinate activities, and provide top-notch customer service.
- Company: Join Churchill Estates Management, a leading provider of retirement living solutions across the UK.
- Benefits: Enjoy 24 days holiday, life assurance, eye care reimbursement, and professional development opportunities.
- Why this job: Make a positive impact on residents' lives while working in a friendly, supportive environment.
- Qualifications: Experience in customer service or administration is essential; must be outgoing and organised.
- Other info: Work Monday to Friday, 9am to 5pm, with a focus on community and personal growth.
The predicted salary is between 18750 - 22500 £ per year.
Social network you want to login/join with:
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Client:
Location:
Thornbury, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
3142a54db576
Job Views:
37
Posted:
22.06.2025
Expiry Date:
06.08.2025
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Job Description:
- Salary: £22,500 per annum, plus excellent benefits
- Hours: Monday to Friday, 09:00 am to 17:00 pm with 1 hour for lunch
- Location:Grace Lodge, Rock Street, Thornbury, Bristol, BS35 2FP
About the role
Churchill Estates Management are recruiting for an exceptional Lodge Manager for our retirement development. We seek someone who loves working with people, with a background in administration and customer service. This varied and interesting role will see you co-ordinating the development and related activities, making a positive difference every day to the lives of our Home Owners and providing a hassle and worry-free retirement living lifestyle.
Reporting to the Area Manager, you’ll be managing both the maintenance of the property and providing a first-class service to Owners. In this autonomous role, you’ll be the trusted, ‘go-to’ person on-site and a \’friendly neighbour\’ for Owners. You will liaise with a range of customers and suppliers, managing contractors, scheduling maintenance,completing health and safety checks, organising activities and events for Owners and much more!
This role is pivotal to the success of the Lodge, the enjoyment of Owners and is hugely rewarding.
About you
This position is ideally suited to people with experience of similar backgrounds such as retirement living, social housing, hospitality, uniformed services, charity and health & social care sectors. A successful Lodge Manager is someone who loves to work ‘front of house’ and is focused on providing a first-class customer service with excellent administration skills.
Your passion for excellent customer service is vital. With the focus on providing a happy and fulfilling lifestyle for the Owners, you’ll have an outgoing and friendly personality with a love of people. You’ll know when to act with sensitivity and diplomacy but also have the efficiency and assertiveness to manage the safety and the security of the development, displaying good judgement and the ability to be calm under pressure. Despite the high levels of social contact with residents, you will be happy working alone and independently, using your own initiative.
To support with the organisation of events and to effectively administer the maintenance of the site, you’ll be an accomplished administrator, computer literate, with previous experience of using Microsoft Office applications, including Excel and Outlook.
How you’ll be rewarded
- Annual holiday entitlement of 24 days + Bank Holidays
- A day off on your Birthday
- Life Assurance
- Eye Care reimbursement
- Professional development and qualifications
- Thorough induction and ongoing training
- Immensely rewarding work
About us
We are Churchill Estates Management, a progressive managing agent of privately owned leasehold Retirement Living accommodation.
We manage over 220 developments nationally. That means we oversee more than 9,000 apartments, providing property services and customer care to over 11,000 retired people.
However, we are not stopping there, as we are rapidly growing and have ambitious plans for the future.
Join us and be part of a professional, award winning, customer focused team.
Our Company Values TORCH:Trust/Openness/Respect/Communication/Honesty
We are looking for the very best people to join our business and adopt our values so if you want to be part of our success story apply today.
We understand the importance of protecting your personal data when you submit a job application. For more information on how we process your personal data please read ourPrivacy Policy.
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Lodge Manager - Grace Lodge, Thornbury employer: Churchill Estates Management Ltd
Contact Detail:
Churchill Estates Management Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lodge Manager - Grace Lodge, Thornbury
✨Tip Number 1
Familiarise yourself with the values of Churchill Estates Management, especially their TORCH values: Trust, Openness, Respect, Communication, and Honesty. Demonstrating an understanding of these values during your interactions can set you apart as a candidate who aligns well with their culture.
✨Tip Number 2
Network within the retirement living and social housing sectors. Attend local events or join online forums where you can connect with current Lodge Managers or employees at Churchill Estates Management. This can provide you with insider knowledge and potentially a referral.
✨Tip Number 3
Prepare to discuss specific examples from your past experiences that showcase your customer service skills and ability to manage multiple tasks. Think about situations where you demonstrated sensitivity, diplomacy, and assertiveness, as these are key traits for the Lodge Manager role.
✨Tip Number 4
Research Grace Lodge and its community. Understanding the specific needs and preferences of the residents can help you tailor your approach and show your genuine interest in enhancing their living experience, making you a more appealing candidate.
We think you need these skills to ace Lodge Manager - Grace Lodge, Thornbury
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Lodge Manager position. Understand the key responsibilities and required skills, such as customer service experience and administrative capabilities.
Tailor Your CV: Customise your CV to highlight relevant experience in retirement living, hospitality, or customer service. Emphasise your administrative skills and any experience with Microsoft Office applications, as these are crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for providing excellent customer service and your ability to work independently. Mention specific examples from your past experiences that demonstrate your suitability for the Lodge Manager role.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are important traits for this position.
How to prepare for a job interview at Churchill Estates Management Ltd
✨Show Your Passion for Customer Service
As a Lodge Manager, your role revolves around providing excellent customer service. Be prepared to share specific examples of how you've gone above and beyond for customers in previous roles, especially in environments like retirement living or hospitality.
✨Demonstrate Your Administrative Skills
Since the role requires strong administrative capabilities, be ready to discuss your experience with Microsoft Office applications, particularly Excel and Outlook. You might even want to mention any relevant projects where you successfully managed schedules or organised events.
✨Emphasise Your People Skills
This position is all about interacting with residents and suppliers. Highlight your ability to build relationships and communicate effectively. Share anecdotes that showcase your friendly personality and how you handle sensitive situations with diplomacy.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you would handle various situations on-site. Think of scenarios related to health and safety checks or managing contractors, and prepare your responses to demonstrate your calmness under pressure.
