Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage a retirement lodge, organise activities, and ensure a safe, welcoming environment.
- Company: Join Churchill Estates Management, a leader in retirement living.
- Benefits: Enjoy 24 days holiday, life assurance, and professional development opportunities.
- Why this job: Make a positive impact on residents' lives while developing your career.
- Qualifications: Customer service experience and strong administration skills are essential.
- Other info: Be part of a growing team with a focus on trust and communication.
The predicted salary is between 18000 - 27000 £ per year.
Salary: £22,500 per annum, plus excellent benefits
Hours: Monday to Friday, 09:00 am to 17:00 pm
Location: Clinton Lodge, Lymington
About the role
Churchill Estates Management are offering an exciting opportunity for someone who loves working with people, coupled with a background in administration and customer service to join our retirement development as a Lodge Manager. This varied and interesting role provides you with the chance to make a positive difference every day to the lives of our Home Owners. By being a ‘friendly neighbour’, you’ll be organising activities, co-ordinating the development, managing contractors, completing health and safety checks and much more! Reporting to the Area Manager, you’ll be managing both the maintenance of the property and providing a first-class service to Owners. You’ll be the trusted, ‘go-to’ person on-site, liaising with a range of customers, contractors, suppliers and internal Churchill Colleagues. This role is pivotal to the success of the Lodge, the enjoyment of Owners and is hugely rewarding.
About you
Your passion for excellent customer service is vital. With the focus on providing a happy and fulfilling lifestyle for the Owners, you’ll have an outgoing and friendly personality with a love of people. You’ll know when to act with sensitivity and diplomacy but also have the efficiency and assertiveness to manage the safety and the security of the development, displaying good judgement and the ability to be calm under pressure. Despite the high levels of social contact with residents, you will be happy working alone and independently, using your own initiative. To support with the organisation of events and to effectively administer the maintenance of the site, you’ll be an accomplished administrator and computer literate, with previous experience of using Microsoft Office applications, including Outlook. This position is ideally suited to people with experience of similar backgrounds such as retirement living, social housing, hospitality, uniformed services, charity and health & social care sectors. A successful Lodge Manager is someone who loves to work ‘front of house’ and is focused on providing a first-class customer service with excellent administration skills.
How you’ll be rewarded
- Annual holiday entitlement of 24 days + Bank Holidays
- A day off on your Birthday
- Life Assurance
- Eye Care reimbursement
- Colleague Introduction reward scheme
- Professional development and qualifications
- Thorough induction and ongoing training
- Immensely rewarding work
About us
We are Churchill Estates Management, a progressive managing agent of privately owned leasehold Retirement Living accommodation. We manage over 200 developments nationally. That means we oversee more than 8000 apartments, providing property services and customer care to over 10,000 retired people. However, we are not stopping there, as we are rapidly growing and have ambitious plans for the future. Join us and be part of a professional, award winning, customer focused team.
Our Company Values TORCH: Trust/Openness/Respect/Communication/Honesty
We are looking for the very best people to join our business and adopt our values so if you want to be part of our success story apply today.
Lodge Manager - Clinton Lodge employer: Churchill Estates Management Ltd
Contact Detail:
Churchill Estates Management Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lodge Manager - Clinton Lodge
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Churchill Estates Management. Understanding their values and how they operate will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! As a Lodge Manager, you'll be working closely with residents and contractors. Role-play common scenarios with a friend or family member to boost your confidence and refine your communication style before the big day.
✨Tip Number 3
Show off your organisational skills! Bring examples of how you've successfully managed events or projects in the past. This could be anything from coordinating a community event to handling maintenance requests—anything that highlights your ability to juggle multiple tasks effectively.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you fresh in their minds as they make their decision.
We think you need these skills to ace Lodge Manager - Clinton Lodge
Some tips for your application 🫡
Show Your Passion for People: When writing your application, let your love for working with people shine through. Share experiences that highlight your customer service skills and how you've made a positive impact in previous roles.
Be Organised and Detail-Oriented: As a Lodge Manager, you'll need to juggle various tasks. Make sure your application reflects your organisational skills. Mention any relevant experience in administration or event coordination to show us you're up for the challenge!
Highlight Relevant Experience: If you've worked in retirement living, hospitality, or similar fields, make it known! Tailor your application to showcase how your background aligns with the role, so we can see why you’d be a great fit for our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the process. We can’t wait to hear from you!
How to prepare for a job interview at Churchill Estates Management Ltd
✨Know Your Stuff
Before the interview, make sure you understand the role of a Lodge Manager inside out. Familiarise yourself with Churchill Estates Management's values and how they align with your own. This will help you demonstrate your passion for customer service and your ability to create a positive environment for the Home Owners.
✨Showcase Your People Skills
Since this role is all about working with people, be ready to share examples of how you've successfully interacted with customers or managed difficult situations in the past. Highlight your outgoing personality and any relevant experience in retirement living or hospitality that showcases your ability to connect with others.
✨Demonstrate Your Organisational Skills
As a Lodge Manager, you'll need to juggle various tasks. Prepare to discuss your experience with administration and event organisation. Bring up specific instances where you've effectively managed multiple responsibilities, ensuring everything runs smoothly while keeping everyone happy.
✨Be Ready for Scenario Questions
Expect questions that assess your judgement and ability to remain calm under pressure. Think of scenarios where you had to act with sensitivity or assertiveness. Practising these responses will help you feel more confident and show that you're the right fit for maintaining the safety and security of the development.
