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- Tasks: Manage a retirement lodge, organise activities, and ensure top-notch customer service.
- Company: Join Churchill Estates Management, a leading provider of retirement living accommodation.
- Benefits: Enjoy 24 days holiday, life assurance, eye care reimbursement, and professional development.
- Why this job: Make a positive impact on residents' lives while working in a supportive, award-winning team.
- Qualifications: Experience in customer service, administration, or related fields is essential.
- Other info: Work Monday to Friday, 09:00 am to 17:00 pm, in a friendly environment.
The predicted salary is between 18000 - 24000 £ per year.
About the role
Churchill Estates Management are offering an exciting opportunity for someone who loves working with people, coupled with a background in administration and customer service to join our retirement development as a Lodge Manager. This varied and interesting role provides you with the chance to make a positive difference every day to the lives of our Home Owners. By being a ‘friendly neighbour’, you’ll be organising activities, co-ordinating the development, managing contractors, completing health and safety checks and much more!
Reporting to the Area Manager, you’ll be managing both the maintenance of the property and providing a first-class service to Owners. You’ll be the trusted, ‘go-to’ person on-site, liaising with a range of customers, contractors, suppliers and internal Churchill Colleagues.
This role is pivotal to the success of the Lodge, the enjoyment of Owners and is hugely rewarding.
About you
Your passion for excellent customer service is vital. With the focus on providing a happy and fulfilling lifestyle for the Owners, you’ll have an outgoing and friendly personality with a love of people. You’ll know when to act with sensitivity and diplomacy but also have the efficiency and assertiveness to manage the safety and the security of the development, displaying good judgement and the ability to be calm under pressure. Despite the high levels of social contact with residents, you will be happy working alone and independently, using your own initiative.
To support with the organisation of events and to effectively administer the maintenance of the site, you’ll be an accomplished administrator and computer literate, with previous experience of using Microsoft Office applications, including Outlook.
This position is ideally suited to people with experience of similar backgrounds such as retirement living, social housing, hospitality, uniformed services, charity and health & social care sectors. A successful Lodge Manager is someone who loves to work ‘front of house’ and is focused on providing a first-class customer service with excellent administration skills.
About us
We are Churchill Estates Management, a progressive managing agent of privately owned leasehold Retirement Living accommodation.
We manage over 200 developments nationally. That means we oversee more than 8000 apartments, providing property services and customer care to over 10,000 retired people.
However, we are not stopping there, as we are rapidly growing and have ambitious plans for the future.
Join us and be part of a professional, award winning, customer focused team.
Our Company Values TORCH: Trust/Openness/Respect/Communication/Honesty
How you’ll be rewarded
We are looking for the very best people to join our business and adopt our values so if you want to be part of our success story apply today.
We understand the importance of protecting your personal data when you submit a job application. For more information on how we process your personal data please read our .
Lodge Manager employer: Churchill Estates Management Ltd
Contact Detail:
Churchill Estates Management Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lodge Manager
✨Tip Number 1
Familiarise yourself with Churchill Estates Management's values, especially TORCH: Trust, Openness, Respect, Communication, and Honesty. Demonstrating your alignment with these values during your interactions can set you apart as a candidate who truly understands the company culture.
✨Tip Number 2
Highlight any previous experience in customer service or administration that showcases your ability to manage multiple tasks effectively. Be ready to share specific examples of how you've successfully handled similar responsibilities in past roles.
✨Tip Number 3
Prepare to discuss your approach to creating a positive community atmosphere. Think about activities or events you've organised in the past and how they contributed to enhancing the experience for residents or clients.
✨Tip Number 4
Showcase your problem-solving skills by preparing scenarios where you had to act calmly under pressure. This will demonstrate your ability to handle the challenges that come with managing a lodge and ensuring the safety and satisfaction of its residents.
We think you need these skills to ace Lodge Manager
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Lodge Manager position. Highlight key skills such as customer service, administration, and the ability to work independently.
Tailor Your CV: Customise your CV to reflect your relevant experience in customer service and administration. Use specific examples that demonstrate your ability to manage a property and provide excellent service to residents.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for working with people and your understanding of the role. Mention how your values align with Churchill Estates Management's TORCH values and express your enthusiasm for making a positive impact on residents' lives.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the Lodge Manager role.
How to prepare for a job interview at Churchill Estates Management Ltd
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service during the interview. Share specific examples from your past experiences where you went above and beyond to help customers, especially in a similar environment.
✨Demonstrate Your Organisational Skills
As a Lodge Manager, you'll need to juggle various tasks. Be prepared to discuss how you manage your time and organise events or activities. Highlight any tools or methods you use to stay organised, such as calendars or project management software.
✨Emphasise Your People Skills
Since this role involves a lot of interaction with residents and contractors, showcase your interpersonal skills. Prepare to talk about how you build relationships and handle difficult situations with sensitivity and diplomacy.
✨Familiarise Yourself with Health and Safety Protocols
Understanding health and safety regulations is crucial for this position. Brush up on relevant guidelines and be ready to discuss how you would ensure the safety and security of the development while managing day-to-day operations.
