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For Companies At a Glance
- Tasks: Manage a retirement lodge, coordinate activities, and ensure resident satisfaction.
- Company: Join Churchill Estates Management, a leader in retirement living with over 8000 apartments nationwide.
- Benefits: Enjoy 24 days holiday, life assurance, eye care reimbursement, and professional development opportunities.
- Why this job: Make a positive impact on residents' lives while working in a friendly, supportive environment.
- Qualifications: Customer service experience and strong administration skills are essential; Microsoft Office proficiency required.
- Other info: Ideal for those with backgrounds in hospitality, social housing, or health & social care.
The predicted salary is between 18000 - 24000 £ per year.
About the role
Churchill Estates Management are recruiting for an exceptional Lodge Manager for our retirement development. We seek someone who loves working with people, with a background in administration and customer service. This varied and interesting role will see you co-ordinating the development and related activities, making a positive difference every day to the lives of our Home Owners and providing a hassle and worry-free retirement living lifestyle.
Reporting to the Area Manager, you’ll be managing both the maintenance of the property and providing a first-class service to Owners. In this autonomous role, you’ll be the trusted, ‘go-to’ person on-site and a \’friendly neighbour\’ for Owners. You will liaise with a range of customers and suppliers, managing contractors, scheduling maintenance, completing health and safety checks, organising activities and events for Owners and much more!
This role is pivotal to the success of the Lodge, the enjoyment of Owners and is hugely rewarding.
About you
This position is ideally suited to people with experience of similar backgrounds such as retirement living, social housing, hospitality, uniformed services, charity and health & social care sectors. A successful Lodge Manager is someone who loves to work ‘front of house’ and is focused on providing a first-class customer service with excellent administration skills.
Your passion for excellent customer service is vital. With the focus on providing a happy and fulfilling lifestyle for the Owners, you’ll have an outgoing and friendly personality with a love of people. You’ll know when to act with sensitivity and diplomacy but also have the efficiency and assertiveness to manage the safety and the security of the development, displaying good judgement and the ability to be calm under pressure. Despite the high levels of social contact with residents, you will be happy working alone and independently, using your own initiative.
To support with the organisation of events and to effectively administer the maintenance of the site, you’ll be an accomplished administrator, computer literate, with previous experience of using Microsoft Office applications, including Excel and Outlook.
How you’ll be rewarded
About us
We are Churchill Estates Management, a progressive managing agent of privately owned leasehold Retirement Living accommodation.
We manage over 220 developments nationally. That means we oversee more than 9,000 apartments, providing property services and customer care to over 11,000 retired people.
However, we are not stopping there, as we are rapidly growing and have ambitious plans for the future.
Join us and be part of a professional, award winning, customer focused team.
Our Company Values TORCH: Trust/Openness/Respect/Communication/Honesty
We are looking for the very best people to join our business and adopt our values so if you want to be part of our success story apply today.
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Lodge Manager employer: Churchill Estates Management Ltd
Contact Detail:
Churchill Estates Management Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lodge Manager
✨Tip Number 1
Familiarise yourself with the values of Churchill Estates Management, especially their TORCH values: Trust, Openness, Respect, Communication, and Honesty. Demonstrating an understanding of these values during your interactions can set you apart as a candidate who aligns well with their culture.
✨Tip Number 2
Network with current or former Lodge Managers or employees in similar roles. They can provide insights into the day-to-day responsibilities and challenges of the position, which can help you tailor your approach and show genuine interest in the role.
✨Tip Number 3
Prepare to discuss specific examples from your past experiences that highlight your customer service skills and ability to manage multiple tasks. Being able to articulate how you've successfully handled similar responsibilities will demonstrate your suitability for the Lodge Manager role.
✨Tip Number 4
Showcase your organisational skills by preparing a mock schedule of activities or events you would consider implementing at Paddock Lodge. This proactive approach can impress the hiring team and illustrate your enthusiasm for enhancing the residents' experience.
We think you need these skills to ace Lodge Manager
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Lodge Manager position. Tailor your application to highlight relevant experiences in customer service, administration, and any previous roles in retirement living or similar sectors.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your experience in customer service and administration. Use bullet points to make it easy to read and focus on achievements that demonstrate your ability to manage a team and provide excellent service.
Write a Personalised Cover Letter: In your cover letter, express your passion for working with people and your commitment to providing a fulfilling lifestyle for residents. Mention specific examples from your past experiences that showcase your skills in managing events and maintaining a safe environment.
Highlight Relevant Skills: Make sure to emphasise your administrative skills and proficiency in Microsoft Office applications. Include any experience you have with health and safety checks or managing contractors, as these are key aspects of the Lodge Manager role.
How to prepare for a job interview at Churchill Estates Management Ltd
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service during the interview. Share specific examples from your past experiences where you went above and beyond to help customers, especially in a retirement or community setting.
✨Demonstrate Your Organisational Skills
As a Lodge Manager, you'll need to juggle various tasks. Be prepared to discuss how you manage your time and organise events or activities. Mention any tools or methods you use to stay organised, such as calendars or project management software.
✨Highlight Your Communication Skills
Effective communication is key in this role. Be ready to provide examples of how you've successfully communicated with different stakeholders, including residents, contractors, and colleagues. Emphasise your ability to listen and respond to concerns with sensitivity.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle pressure. Think of scenarios related to health and safety checks or managing conflicts among residents, and prepare your responses to demonstrate your calmness and judgement in challenging situations.
