Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage a retirement lodge, ensuring a positive living experience for residents.
- Company: Join Churchill Estates Management, a leader in retirement living with over 220 developments nationwide.
- Benefits: Enjoy 24 days holiday, life assurance, eye care reimbursement, and professional development opportunities.
- Why this job: Make a real difference in people's lives while working in a friendly, supportive environment.
- Qualifications: Experience in customer service or administration is essential; strong communication skills are a must.
- Other info: Work Monday to Friday, 09:00 am to 15:00 pm, in a rewarding role with autonomy.
The predicted salary is between 16230 - 21600 £ per year.
About the role
Churchill Estates Management are recruiting for an exceptional Lodge Manager for our retirement development. We seek someone who loves working with people, with a background in administration and customer service. This varied and interesting role will see you co-ordinating the development and related activities, making a positive difference every day to the lives of our Home Owners and providing a hassle and worry-free retirement living lifestyle.
Reporting to the Area Manager, you’ll be managing both the maintenance of the property and providing a first-class service to Owners. In this autonomous role, you’ll be the trusted, ‘go-to’ person on-site and a \’friendly neighbour\’ for Owners. You will liaise with a range of customers and suppliers, managing contractors, scheduling maintenance, completing health and safety checks, organising activities and events for Owners and much more!
This role is pivotal to the success of the Lodge, the enjoyment of Owners and is hugely rewarding.
About you
This position is ideally suited to people with experience of similar backgrounds such as retirement living, social housing, hospitality, uniformed services, charity and health & social care sectors. A successful Lodge Manager is someone who loves to work ‘front of house’ and is focused on providing a first-class customer service with excellent administration skills.
Your passion for excellent customer service is vital. With the focus on providing a happy and fulfilling lifestyle for the Owners, you’ll have an outgoing and friendly personality with a love of people. You’ll know when to act with sensitivity and diplomacy but also have the efficiency and assertiveness to manage the safety and the security of the development, displaying good judgement and the ability to be calm under pressure. Despite the high levels of social contact with residents, you will be happy working alone and independently, using your own initiative.
To support with the organisation of events and to effectively administer the maintenance of the site, you’ll be an accomplished administrator, computer literate, with previous experience of using Microsoft Office applications, including Excel and Outlook.
About us
We are Churchill Estates Management, a progressive managing agent of privately owned leasehold Retirement Living accommodation.
We manage over 220 developments nationally. That means we oversee more than 9,000 apartments, providing property services and customer care to over 11,000 retired people.
However, we are not stopping there, as we are rapidly growing and have ambitious plans for the future.
Join us and be part of a professional, award winning, customer focused team.
Our Company Values TORCH: Trust/Openness/Respect/Communication/Honesty
How you’ll be rewarded
We are looking for the very best people to join our business and adopt our values so if you want to be part of our success story apply today.
We understand the importance of protecting your personal data when you submit a job application. For more information on how we process your personal data please read our Privacy Policy.
Lodge Manager employer: Churchill Estates Management Ltd
Contact Detail:
Churchill Estates Management Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lodge Manager
✨Tip Number 1
Familiarise yourself with Churchill Estates Management's values, especially TORCH: Trust, Openness, Respect, Communication, and Honesty. Demonstrating how you embody these values in your interactions can set you apart during the interview process.
✨Tip Number 2
Highlight your experience in customer service and administration by preparing specific examples of how you've positively impacted previous roles. This will showcase your ability to provide first-class service, which is crucial for the Lodge Manager position.
✨Tip Number 3
Research the retirement living sector and understand the unique challenges and rewards it presents. Being knowledgeable about the industry will help you engage in meaningful conversations during interviews and demonstrate your commitment to the role.
✨Tip Number 4
Prepare to discuss your organisational skills and how you manage multiple tasks effectively. Since the role involves coordinating activities and maintenance, showcasing your ability to prioritise and stay calm under pressure will be beneficial.
We think you need these skills to ace Lodge Manager
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Lodge Manager position. Tailor your application to highlight relevant experience in administration, customer service, and any background in retirement living or similar sectors.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, skills, and achievements. Emphasise your customer service skills and any administrative roles you've held, as these are crucial for the Lodge Manager position.
Write a Strong Cover Letter: In your cover letter, express your passion for providing excellent customer service and your ability to work independently. Mention specific examples from your past experiences that demonstrate your suitability for the role and how you align with the company's values of Trust, Openness, Respect, Communication, and Honesty.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are essential qualities for a Lodge Manager.
How to prepare for a job interview at Churchill Estates Management Ltd
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service during the interview. Share specific examples from your past experiences where you went above and beyond to help customers, especially in a retirement living or hospitality context.
✨Demonstrate Your Administrative Skills
Highlight your proficiency with Microsoft Office applications, particularly Excel and Outlook. Be prepared to discuss how you've used these tools in previous roles to manage schedules, organise events, or handle communications effectively.
✨Emphasise Your People Skills
Since this role involves a lot of interaction with residents, showcase your ability to connect with people. Share anecdotes that illustrate your friendly personality and how you handle sensitive situations with diplomacy and care.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you would handle various situations on-site. Think about potential challenges you might face as a Lodge Manager and prepare thoughtful responses that demonstrate your judgement and calmness under pressure.
