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- Tasks: Manage a retirement lodge, organise activities, and ensure top-notch customer service.
- Company: Join Churchill Estates Management, a leading provider of retirement living accommodation.
- Benefits: Enjoy 24 days holiday, life assurance, eye care reimbursement, and professional development.
- Why this job: Make a positive impact on residents' lives while working in a friendly, supportive environment.
- Qualifications: Experience in customer service, administration, and a passion for helping others is essential.
- Other info: Ideal for those from hospitality, social housing, or health sectors; independent work is key.
The predicted salary is between 18000 - 24000 £ per year.
About the role
Churchill Estates Management are offering an exciting opportunity for someone who loves working with people, coupled with a background in administration and customer service to join our retirement development as a Lodge Manager. This varied and interesting role provides you with the chance to make a positive difference every day to the lives of our Home Owners. By being a ‘friendly neighbour’, you’ll be organising activities, co-ordinating the development, managing contractors, completing health and safety checks and much more!
Reporting to the Area Manager, you’ll be managing both the maintenance of the property and providing a first-class service to Owners. You’ll be the trusted, ‘go-to’ person on-site, liaising with a range of customers, contractors, suppliers and internal Churchill Colleagues.
This role is pivotal to the success of the Lodge, the enjoyment of Owners and is hugely rewarding.
About you
Your passion for excellent customer service is vital. With the focus on providing a happy and fulfilling lifestyle for the Owners, you’ll have an outgoing and friendly personality with a love of people. You’ll know when to act with sensitivity and diplomacy but also have the efficiency and assertiveness to manage the safety and the security of the development, displaying good judgement and the ability to be calm under pressure. Despite the high levels of social contact with residents, you will be happy working alone and independently, using your own initiative.
To support with the organisation of events and to effectively administer the maintenance of the site, you’ll be an accomplished administrator and computer literate, with previous experience of using Microsoft Office applications, including Outlook.
This position is ideally suited to people with experience of similar backgrounds such as retirement living, social housing, hospitality, uniformed services, charity and health & social care sectors. A successful Lodge Manager is someone who loves to work ‘front of house’ and is focused on providing a first-class customer service with excellent administration skills.
About us
We are Churchill Estates Management, a progressive managing agent of privately owned leasehold Retirement Living accommodation.
We manage over 200 developments nationally. That means we oversee more than 8000 apartments, providing property services and customer care to over 10,000 retired people.
However, we are not stopping there, as we are rapidly growing and have ambitious plans for the future.
Join us and be part of a professional, award winning, customer focused team.
Our Company Values TORCH: Trust/Openness/Respect/Communication/Honesty
How you’ll be rewarded
We are looking for the very best people to join our business and adopt our values so if you want to be part of our success story apply today.
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Lodge Manager employer: Churchill Estates Management Ltd
Contact Detail:
Churchill Estates Management Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lodge Manager
✨Tip Number 1
Familiarise yourself with Churchill Estates Management's values, especially TORCH: Trust, Openness, Respect, Communication, and Honesty. Demonstrating your alignment with these values during any interactions can set you apart as a candidate who truly understands the company culture.
✨Tip Number 2
Network with current or former Lodge Managers or employees at Churchill Estates Management. Engaging in conversations about their experiences can provide valuable insights into the role and help you tailor your approach when applying.
✨Tip Number 3
Prepare to showcase your customer service skills through examples from your past experiences. Think of specific situations where you went above and beyond for customers, as this will resonate well with the expectations of a Lodge Manager.
✨Tip Number 4
Research the retirement living sector and understand the unique challenges and rewards it presents. Being knowledgeable about industry trends and issues can help you engage in meaningful discussions during interviews and demonstrate your commitment to the role.
We think you need these skills to ace Lodge Manager
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Lodge Manager position. Highlight your relevant experience in customer service, administration, and any background in retirement living or similar sectors.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the Lodge Manager role. Emphasise your customer service skills, administrative capabilities, and any experience managing events or working independently.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for providing excellent customer service and your ability to manage a retirement development. Use specific examples from your past experiences to demonstrate how you embody the company values of Trust, Openness, Respect, Communication, and Honesty.
Proofread Your Application: Before submitting your application, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the Lodge Manager role.
How to prepare for a job interview at Churchill Estates Management Ltd
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service during the interview. Share specific examples from your past experiences where you went above and beyond to help customers, especially in a similar environment.
✨Demonstrate Your Organisational Skills
As a Lodge Manager, you'll need to juggle various tasks. Prepare to discuss how you manage your time and organise events or activities. Bring up any relevant experience that showcases your ability to coordinate multiple responsibilities effectively.
✨Highlight Your Communication Skills
Effective communication is key in this role. Be ready to talk about how you handle interactions with different stakeholders, including residents, contractors, and colleagues. Use examples that illustrate your ability to listen, empathise, and resolve conflicts.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and judgement under pressure. Think of scenarios you might face as a Lodge Manager and how you would handle them. This will demonstrate your readiness for the challenges of the role.
