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- Tasks: Manage a retirement lodge, coordinate activities, and provide top-notch customer service.
- Company: Join Churchill Estates Management, a leading provider of retirement living accommodation across the UK.
- Benefits: Enjoy 24 days holiday, life assurance, eye care reimbursement, and professional development opportunities.
- Why this job: Make a positive impact on residents' lives while working in a friendly, supportive environment.
- Qualifications: Experience in customer service or administration is essential; must be outgoing and organised.
- Other info: Work Monday to Friday, 09:00 am to 17:00 pm, in a beautiful setting.
The predicted salary is between 20000 - 26000 £ per year.
Mere Lodge is a stunning new collection of 58 retirement apartments, nestled in the traditional market town of Diss.
About the role
Churchill Estates Management are recruiting for an exceptional Lodge Manager for our retirement development. We seek someone who loves working with people, with a background in administration and customer service. This varied and interesting role will see you co-ordinating the development and related activities, making a positive difference every day to the lives of our Home Owners and providing a hassle and worry-free retirement living lifestyle.
Reporting to the Area Manager, you’ll be managing both the maintenance of the property and providing a first-class service to Owners. In this autonomous role, you’ll be the trusted, ‘go-to’ person on-site and a \’friendly neighbour\’ for Owners. You will liaise with a range of customers and suppliers, managing contractors, scheduling maintenance, completing health and safety checks, organising activities and events for Owners and much more!
This role is pivotal to the success of the Lodge, the enjoyment of Owners and is hugely rewarding.
About you
This position is ideally suited to people with experience of similar backgrounds such as retirement living, social housing, hospitality, uniformed services, charity and health & social care sectors. A successful Lodge Manager is someone who loves to work ‘front of house’ and is focused on providing a first-class customer service with excellent administration skills.
Your passion for excellent customer service is vital. With the focus on providing a happy and fulfilling lifestyle for the Owners, you’ll have an outgoing and friendly personality with a love of people. You’ll know when to act with sensitivity and diplomacy but also have the efficiency and assertiveness to manage the safety and the security of the development, displaying good judgement and the ability to be calm under pressure. Despite the high levels of social contact with residents, you will be happy working alone and independently, using your own initiative.
To support with the organisation of events and to effectively administer the maintenance of the site, you’ll be an accomplished administrator, computer literate, with previous experience of using Microsoft Office applications, including Excel and Outlook.
About us
We are Churchill Estates Management, a progressive managing agent of privately owned leasehold Retirement Living accommodation.
We manage over 220 developments nationally. That means we oversee more than 9,000 apartments, providing property services and customer care to over 11,000 retired people.
However, we are not stopping there, as we are rapidly growing and have ambitious plans for the future.
Join us and be part of a professional, award winning, customer focused team.
Our Company Values TORCH: Trust/Openness/Respect/Communication/Honesty
How you’ll be rewarded
We are looking for the very best people to join our business and adopt our values so if you want to be part of our success story apply today.
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Lodge Manager employer: Churchill Estates Management Ltd
Contact Detail:
Churchill Estates Management Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lodge Manager
✨Tip Number 1
Familiarise yourself with Churchill Estates Management's values, especially TORCH: Trust, Openness, Respect, Communication, and Honesty. Demonstrating an understanding of these values during your interactions can set you apart as a candidate who aligns well with the company's culture.
✨Tip Number 2
Network with current or former Lodge Managers or employees in similar roles. They can provide valuable insights into the day-to-day responsibilities and expectations, which can help you tailor your approach when discussing your suitability for the role.
✨Tip Number 3
Prepare to showcase your customer service skills through real-life examples. Since the role focuses heavily on providing first-class service, think of specific instances where you've gone above and beyond for customers, particularly in challenging situations.
✨Tip Number 4
Research the retirement living sector and current trends affecting it. Being knowledgeable about the industry will not only impress during interviews but also demonstrate your commitment to enhancing the lives of the Home Owners at Mere Lodge.
We think you need these skills to ace Lodge Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in administration, customer service, and any background in retirement living or hospitality. Use specific examples that demonstrate your ability to manage a property and provide excellent service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for working with people and your commitment to providing a first-class customer experience. Mention how your skills align with the values of Churchill Estates Management, particularly their focus on trust and communication.
Highlight Relevant Skills: In your application, emphasise your administrative skills, proficiency in Microsoft Office, and experience in managing events or activities. These are crucial for the Lodge Manager role and will set you apart from other candidates.
Showcase Your Personality: Since this role requires a friendly and outgoing personality, make sure to convey your interpersonal skills and ability to connect with residents. Use anecdotes or examples that illustrate your approach to customer service and community engagement.
How to prepare for a job interview at Churchill Estates Management Ltd
✨Show Your Passion for Customer Service
As a Lodge Manager, your role revolves around providing excellent customer service. Be prepared to share specific examples of how you've gone above and beyond for customers in previous roles, highlighting your passion for making a positive difference in people's lives.
✨Demonstrate Your Administrative Skills
Since the role requires strong administrative capabilities, come ready to discuss your experience with Microsoft Office applications, particularly Excel and Outlook. You might even want to mention any relevant projects where you successfully managed schedules or organised events.
✨Emphasise Your People Skills
The Lodge Manager position is all about interacting with residents and suppliers. Prepare to talk about your ability to build relationships, manage conflicts, and work independently while still being approachable and friendly. Share anecdotes that showcase your outgoing personality.
✨Prepare for Scenario-Based Questions
Expect questions that assess your judgement and ability to handle pressure. Think of scenarios where you had to act with sensitivity or assertiveness, especially in challenging situations. This will demonstrate your capability to maintain safety and security while ensuring a fulfilling environment for residents.
