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- Tasks: Manage a retirement lodge, organise activities, and ensure top-notch service for residents.
- Company: Join Churchill Estates Management, a leading provider of retirement living accommodation across the UK.
- Benefits: Enjoy 24 days holiday, life assurance, eye care reimbursement, and professional development opportunities.
- Why this job: Make a positive impact on residents' lives while working in a friendly, supportive environment.
- Qualifications: Experience in customer service or administration; proficiency in Microsoft Office is essential.
- Other info: Be part of an award-winning team with ambitious growth plans.
The predicted salary is between 22000 - 30800 £ per year.
Austen Lodge is a stunning new development of 56 retirement apartments, situated within easy reach of local shops and amenities.
About the role
Churchill Estates Management are offering an exciting opportunity for someone who loves working with people, coupled with a background in administration and customer service to join our retirement development as a Lodge Manager. This varied and interesting role provides you with the chance to make a positive difference every day to the lives of our Home Owners. By being a ‘friendly neighbour’, you’ll be organising activities, co-ordinating the development, managing contractors, completing health and safety checks and much more!
Reporting to the Area Manager, you’ll be managing both the maintenance of the property and providing a first-class service to Owners. You’ll be the trusted, ‘go-to’ person on-site, liaising with a range of customers, contractors, suppliers and internal Churchill Colleagues.
This role is pivotal to the success of the Lodge, the enjoyment of Owners and is hugely rewarding.
About you
Your passion for excellent customer service is vital. With the focus on providing a happy and fulfilling lifestyle for the Owners, you’ll have an outgoing and friendly personality with a love of people. You’ll know when to act with sensitivity and diplomacy but also have the efficiency and assertiveness to manage the safety and the security of the development, displaying good judgement and the ability to be calm under pressure. Despite the high levels of social contact with residents, you will be happy working alone and independently, using your own initiative.
To support with the organisation of events and to effectively administer the maintenance of the site, you’ll be an accomplished administrator and computer literate, with previous experience of using Microsoft Office applications, including Outlook.
This position is ideally suited to people with experience of similar backgrounds such as retirement living, social housing, hospitality, uniformed services, charity and health & social care sectors. A successful Lodge Manager is someone who loves to work ‘front of house’ and is focused on providing a first-class customer service with excellent administration skills.
About us
We are Churchill Estates Management, a progressive managing agent of privately owned leasehold Retirement Living accommodation.
We manage over 200 developments nationally. That means we oversee more than 8000 apartments, providing property services and customer care to over 10,000 retired people.
However, we are not stopping there, as we are rapidly growing and have ambitious plans for the future.
Join us and be part of a professional, award winning, customer focused team.
Our Company Values TORCH: Trust/Openness/Respect/Communication/Honesty
How you’ll be rewarded
We are looking for the very best people to join our business and adopt our values so if you want to be part of our success story apply today.
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Lodge Manager employer: Churchill Estates Management Ltd
Contact Detail:
Churchill Estates Management Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lodge Manager
✨Tip Number 1
Familiarise yourself with Churchill Estates Management's values, especially TORCH: Trust, Openness, Respect, Communication, and Honesty. Demonstrating how you embody these values in your interactions can set you apart during the interview process.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've positively impacted clients or residents in previous roles. This will highlight your ability to create a friendly and supportive environment, which is crucial for a Lodge Manager.
✨Tip Number 3
Research common challenges faced in retirement living and think about how you would address them. Being able to discuss potential solutions during your interview will demonstrate your proactive approach and readiness for the role.
✨Tip Number 4
Network with current or former Lodge Managers if possible. They can provide insights into the role and the company culture, which can help you tailor your approach and questions during the interview.
We think you need these skills to ace Lodge Manager
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Lodge Manager position. Highlight key skills such as customer service, administration, and the ability to work independently.
Tailor Your CV: Customise your CV to reflect your relevant experience in customer service and administration. Use specific examples that demonstrate your ability to manage a property and provide excellent service to residents.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for working with people and your understanding of the role. Mention how your values align with Churchill Estates Management's TORCH values and express your enthusiasm for making a positive impact on residents' lives.
Proofread Your Application: Before submitting your application, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Churchill Estates Management Ltd
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service during the interview. Share specific examples from your past experiences where you went above and beyond to help customers, especially in a similar environment.
✨Demonstrate Your Organisational Skills
As a Lodge Manager, you'll need to juggle various tasks. Prepare to discuss how you manage your time and organise events or activities. Bring up any relevant experience in administration or project management that showcases your ability to keep things running smoothly.
✨Emphasise Your People Skills
This role requires a friendly and approachable personality. Be ready to talk about how you build relationships with residents and colleagues. Highlight any experience you have in roles that required strong interpersonal skills, particularly in a community or care setting.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle pressure. Think of scenarios where you had to make quick decisions or resolve conflicts, and be prepared to explain your thought process and the outcomes.
