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For Companies At a Glance
- Tasks: Manage a retirement lodge, ensuring smooth operations and excellent customer service.
- Company: Join Churchill Estates Management, a leader in retirement living.
- Benefits: Enjoy a competitive salary, Monday to Friday hours, and great perks.
- Why this job: Make a difference in residents' lives while working in a supportive environment.
- Qualifications: Experience in administration and customer service is essential.
- Other info: Located in Chingford, this role offers a vibrant community atmosphere.
The predicted salary is between 22500 - 22500 £ per year.
About the role
Churchill Estates Management are recruiting for an exceptional Lodge Manager for our retirement development. We seek someone who loves working with people, with a background in administration and customer service. This varied and interesting role will see you co-ordinating the development and related activities, making a positive difference every day to the lives of our Home Owners and providing a hassle and worry-free retirement living lifestyle.
Reporting to the Area Manager, you’ll be managing both the maintenance of the property and providing a first-class service to Owners. In this autonomous role, you’ll be the trusted, ‘go-to’ person on-site and a \’friendly neighbour\’ for Owners. You will liaise with a range of customers and suppliers, managing contractors, scheduling maintenance, completing health and safety checks, organising activities and events for Owners and much more!
This role is pivotal to the success of the Lodge, the enjoyment of Owners and is hugely rewarding.
About you
This position is ideally suited to people with experience of similar backgrounds such as retirement living, social housing, hospitality, uniformed services, charity and health & social care sectors. A successful Lodge Manager is someone who loves to work ‘front of house’ and is focused on providing a first-class customer service with excellent administration skills.
Your passion for excellent customer service is vital. With the focus on providing a happy and fulfilling lifestyle for the Owners, you’ll have an outgoing and friendly personality with a love of people. You’ll know when to act with sensitivity and diplomacy but also have the efficiency and assertiveness to manage the safety and the security of the development, displaying good judgement and the ability to be calm under pressure. Despite the high levels of social contact with residents, you will be happy working alone and independently, using your own initiative.
To support with the organisation of events and to effectively administer the maintenance of the site, you’ll be an accomplished administrator, computer literate, with previous experience of using Microsoft Office applications, including Excel and Outlook.
About us
We are Churchill Estates Management, a progressive managing agent of privately owned leasehold Retirement Living accommodation.
We manage over 220 developments nationally. That means we oversee more than 9,000 apartments, providing property services and customer care to over 11,000 retired people.
However, we are not stopping there, as we are rapidly growing and have ambitious plans for the future.
Join us and be part of a professional, award winning, customer focused team.
Our Company Values TORCH: Trust/Openness/Respect/Communication/Honesty
How you’ll be rewarded
We are looking for the very best people to join our business and adopt our values so if you want to be part of our success story apply today.
We understand the importance of protecting your personal data when you submit a job application. For more information on how we process your personal data please read our Privacy Policy.
Contact Detail:
Churchill Estates Management Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lodge Manager
✨Tip Number 1
Familiarise yourself with the specific needs of retirement communities. Understanding the unique challenges and requirements of residents can set you apart during interviews.
✨Tip Number 2
Network with professionals in the retirement sector. Attend local events or join online forums to connect with current Lodge Managers or those in similar roles, as they can provide valuable insights.
✨Tip Number 3
Showcase your customer service skills through real-life examples. Be prepared to discuss situations where you've successfully resolved issues or improved resident satisfaction.
✨Tip Number 4
Research Churchill Estates Management and their values. Demonstrating knowledge about the company and aligning your personal values with theirs can make a strong impression during your interview.
We think you need these skills to ace Lodge Manager
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Lodge Manager position. Tailor your application to highlight relevant experience in administration and customer service.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your experience in customer service and administration. Use bullet points to make it easy to read and focus on achievements that demonstrate your ability to manage a lodge effectively.
Write a Strong Cover Letter: In your cover letter, express your passion for working with people and your commitment to providing excellent service. Mention specific examples from your past roles that showcase your skills and how they align with the Lodge Manager position.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Lodge Manager.
How to prepare for a job interview at Churchill Estates Management Ltd
✨Show Your People Skills
As a Lodge Manager, you'll be working closely with residents and staff. Make sure to highlight your experience in customer service and any relevant examples of how you've successfully managed relationships in the past.
✨Demonstrate Your Organisational Skills
This role requires strong administrative abilities. Be prepared to discuss your organisational strategies and how you manage multiple tasks efficiently. Bring examples of how you've handled similar responsibilities in previous roles.
✨Research Churchill Estates Management
Familiarise yourself with the company’s values and mission. Understanding their approach to retirement living will help you align your answers with what they are looking for in a Lodge Manager.
✨Prepare Questions for Them
Interviews are a two-way street. Prepare thoughtful questions about the role, team dynamics, and the company culture. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
