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- Tasks: Manage a retirement lodge, coordinate activities, and provide top-notch customer service.
- Company: Join Churchill Estates Management, a leading provider of retirement living accommodation across the UK.
- Benefits: Enjoy 24 days holiday, life assurance, eye care reimbursement, and professional development opportunities.
- Why this job: Make a positive impact on residents' lives while working in a friendly, supportive environment.
- Qualifications: Experience in customer service or administration is essential; must be outgoing and organised.
- Other info: Work independently while being the go-to person for residents in a rewarding role.
The predicted salary is between 18750 - 26250 £ per year.
About the role
Churchill Estates Management are recruiting for an exceptional Lodge Manager for our retirement development. We seek someone who loves working with people, with a background in administration and customer service. This varied and interesting role will see you co-ordinating the development and related activities, making a positive difference every day to the lives of our Home Owners and providing a hassle and worry-free retirement living lifestyle.
Reporting to the Area Manager, you’ll be managing both the maintenance of the property and providing a first-class service to Owners. In this autonomous role, you’ll be the trusted, ‘go-to’ person on-site and a \’friendly neighbour\’ for Owners. You will liaise with a range of customers and suppliers, managing contractors, scheduling maintenance, completing health and safety checks, organising activities and events for Owners and much more!
This role is pivotal to the success of the Lodge, the enjoyment of Owners and is hugely rewarding.
About you
This position is ideally suited to people with experience of similar backgrounds such as retirement living, social housing, hospitality, uniformed services, charity and health & social care sectors. A successful Lodge Manager is someone who loves to work ‘front of house’ and is focused on providing a first-class customer service with excellent administration skills.
Your passion for excellent customer service is vital. With the focus on providing a happy and fulfilling lifestyle for the Owners, you’ll have an outgoing and friendly personality with a love of people. You’ll know when to act with sensitivity and diplomacy but also have the efficiency and assertiveness to manage the safety and the security of the development, displaying good judgement and the ability to be calm under pressure. Despite the high levels of social contact with residents, you will be happy working alone and independently, using your own initiative.
To support with the organisation of events and to effectively administer the maintenance of the site, you’ll be an accomplished administrator, computer literate, with previous experience of using Microsoft Office applications, including Excel and Outlook.
About us
We are Churchill Estates Management, a progressive managing agent of privately owned leasehold Retirement Living accommodation.
We manage over 220 developments nationally. That means we oversee more than 9,000 apartments, providing property services and customer care to over 11,000 retired people.
However, we are not stopping there, as we are rapidly growing and have ambitious plans for the future.
Join us and be part of a professional, award winning, customer focused team.
Our Company Values TORCH: Trust/Openness/Respect/Communication/Honesty
How you’ll be rewarded
We are looking for the very best people to join our business and adopt our values so if you want to be part of our success story apply today.
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Lodge Manager employer: Churchill Estates Management Ltd
Contact Detail:
Churchill Estates Management Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lodge Manager
✨Tip Number 1
Familiarise yourself with Churchill Estates Management's values, especially TORCH: Trust, Openness, Respect, Communication, and Honesty. Demonstrating an understanding of these values during your interactions can set you apart as a candidate who aligns well with the company's culture.
✨Tip Number 2
Network with current or former Lodge Managers or employees in similar roles. They can provide insights into the day-to-day responsibilities and challenges, helping you to tailor your approach and show that you understand the nuances of the position.
✨Tip Number 3
Prepare to discuss specific examples from your past experiences that highlight your customer service skills and ability to manage multiple tasks. Being able to share real-life scenarios will demonstrate your capability and readiness for the role.
✨Tip Number 4
Showcase your organisational skills by discussing any relevant experience in event planning or property management. This will illustrate your ability to coordinate activities and maintain a smooth operation at the lodge, which is crucial for the role.
We think you need these skills to ace Lodge Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in administration, customer service, and any background in retirement living or hospitality. Use specific examples that demonstrate your skills in managing people and events.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for providing excellent customer service. Mention how your personality aligns with the role of a 'friendly neighbour' and your ability to manage safety and security effectively.
Highlight Relevant Skills: Emphasise your administrative skills, particularly your proficiency with Microsoft Office applications like Excel and Outlook. Mention any experience you have with health and safety checks or event organisation.
Showcase Your Values: In your application, reflect on how your personal values align with Churchill Estates Management's TORCH values: Trust, Openness, Respect, Communication, and Honesty. This will demonstrate your fit within their team culture.
How to prepare for a job interview at Churchill Estates Management Ltd
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service during the interview. Share specific examples from your past experiences where you went above and beyond to help customers, especially in a retirement living or hospitality context.
✨Demonstrate Your Administrative Skills
Since the role requires strong administrative abilities, be prepared to discuss your experience with Microsoft Office applications, particularly Excel and Outlook. You might want to mention any relevant projects where you successfully managed schedules or organised events.
✨Highlight Your People Skills
As a Lodge Manager, you'll be interacting with a variety of people daily. Use the interview to showcase your outgoing personality and ability to connect with others. Share anecdotes that illustrate your friendly approach and how you've built rapport with clients or residents in previous roles.
✨Prepare for Situational Questions
Expect questions that assess your ability to handle challenging situations, such as managing safety and security or dealing with difficult residents. Think of examples where you remained calm under pressure and used good judgement to resolve issues effectively.
