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- Tasks: Manage a vibrant retirement community, ensuring smooth operations and engaging activities for residents.
- Company: Join Churchill Estates Management, a leading provider of retirement living across the UK.
- Benefits: Enjoy 24 days holiday, life assurance, eye care reimbursement, and professional development opportunities.
- Why this job: Make a positive impact in people's lives while working in a supportive and friendly environment.
- Qualifications: Experience in customer service or hospitality is essential; strong admin skills and a friendly personality are key.
- Other info: Be part of an award-winning team with ambitious growth plans and a commitment to excellent service.
The predicted salary is between 20000 - 26000 ÂŁ per year.
- Salary: ÂŁ23,500 per annum, plus excellent benefits
- Hours: Monday to Friday, 09:00 am to 17:00 pm with 1 hour for lunch
- Location: Elmhirst Lodge, Totnes, Devon, TQ9 5NS
Elmhirst Lodge is a stunning new collection of 42 retirement apartments nestled in the vibrant and popular town of Totnes.
About the role
Churchill Estates Management are recruiting for an exceptional Lodge Manager for our retirement development. We seek someone who loves working with people, with a background in administration and customer service. This varied and interesting role will see you coâordinating the development and related activities, making a positive difference every day to the lives of our Home Owners and providing a hassle and worryâfree retirement living lifestyle.
Reporting to the Area Manager, youâll be managing both the maintenance of the property and providing a firstâclass service to Owners. In this autonomous role, youâll be the trusted, âgoâtoâ person onâsite and a \âfriendly neighbour\â for Owners. You will liaise with a range of customers and suppliers, managing contractors, scheduling maintenance, completing health and safety checks, organising activities and events for Owners and much more!
This role is pivotal to the success of the Lodge, the enjoyment of Owners and is hugely rewarding.
About you
This position is ideally suited to people with experience of similar backgrounds such as retirement living, social housing, hospitality, uniformed services, charity and health & social care sectors. A successful Lodge Manager is someone who loves to work âfront of houseâ and is focused on providing a firstâclass customer service with excellent administration skills.
Your passion for excellent customer service is vital. With the focus on providing a happy and fulfilling lifestyle for the Owners, youâll have an outgoing and friendly personality with a love of people. Youâll know when to act with sensitivity and diplomacy but also have the efficiency and assertiveness to manage the safety and the security of the development, displaying good judgement and the ability to be calm under pressure. Despite the high levels of social contact with residents, you will be happy working alone and independently, using your own initiative.
To support with the organisation of events and to effectively administer the maintenance of the site, youâll be an accomplished administrator, computer literate, with previous experience of using Microsoft Office applications, including Excel and Outlook.
About us
We are Churchill Estates Management, a progressive managing agent of privately owned leasehold Retirement Living accommodation.
We manage over 220 developments nationally. That means we oversee more than 9,000 apartments, providing property services and customer care to over 11,000 retired people.
However, we are not stopping there, as we are rapidly growing and have ambitious plans for the future.
Join us and be part of a professional, award winning, customer focused team.
Company Values â TORCH
Trust / Openness / Respect / Communication / Honesty
How youâll be rewarded
- Annual holiday entitlement of 24 days + Bank Holidays
- A day off on your Birthday
- Life Assurance
- Eye Care reimbursement
- Colleague Introduction reward scheme
- Professional development and qualifications
- Thorough induction and ongoing training
- Immensely rewarding work
We are looking for the very best people to join our business and adopt our values so if you want to be part of our success story apply today.
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Lodge Manager employer: Churchill Estates Management Ltd
Contact Detail:
Churchill Estates Management Ltd Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Lodge Manager
â¨Tip Number 1
Familiarise yourself with the values of Churchill Estates Management, particularly their TORCH values: Trust, Openness, Respect, Communication, and Honesty. Demonstrating an understanding of these values during your interactions can set you apart as a candidate who aligns well with the company culture.
â¨Tip Number 2
Network within the retirement living and customer service sectors. Attend local events or join online forums related to retirement housing. Building connections can provide insights into the role and may even lead to referrals, increasing your chances of landing the job.
â¨Tip Number 3
Prepare to discuss your experience in managing customer relationships and administrative tasks. Think of specific examples where you've successfully handled challenging situations or improved customer satisfaction, as these will resonate well with the responsibilities of a Lodge Manager.
â¨Tip Number 4
Showcase your ability to work independently while also being a team player. The Lodge Manager role requires balancing autonomy with collaboration, so be ready to share how you've effectively managed projects on your own while still contributing to a team environment.
We think you need these skills to ace Lodge Manager
Some tips for your application đŤĄ
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Lodge Manager position. Tailor your application to highlight relevant experience in administration, customer service, and any background in retirement living or related sectors.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant skills and experiences. Emphasise your customer service abilities, administrative skills, and any experience you have in managing properties or working with older adults.
Write a Strong Cover Letter: Your cover letter should express your passion for providing excellent customer service and your commitment to making a positive difference in the lives of residents. Use specific examples from your past experiences that demonstrate your suitability for the role.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the Lodge Manager role.
How to prepare for a job interview at Churchill Estates Management Ltd
â¨Show Your Passion for Customer Service
As a Lodge Manager, your role revolves around providing excellent customer service. Be prepared to share specific examples of how you've gone above and beyond for customers in previous roles. This will demonstrate your commitment to making a positive difference in the lives of residents.
â¨Highlight Relevant Experience
Make sure to discuss any experience you have in retirement living, social housing, or hospitality. Tailor your responses to reflect how your background aligns with the responsibilities of the Lodge Manager position, such as managing contractors or organising events.
â¨Demonstrate Strong Administrative Skills
Since the role requires proficiency in administration and computer literacy, be ready to talk about your experience with Microsoft Office applications, especially Excel and Outlook. You might even want to mention any specific projects where you successfully managed schedules or documentation.
â¨Emphasise Your People Skills
The Lodge Manager is often seen as a 'friendly neighbour' by residents. During the interview, convey your outgoing personality and ability to connect with people. Share anecdotes that showcase your sensitivity and diplomacy when dealing with various situations.
