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- Tasks: Manage a retirement lodge, coordinate activities, and ensure excellent customer service.
- Company: Join Churchill Estates Management, a leading provider of retirement living accommodation.
- Benefits: Enjoy 24 days holiday, life assurance, eye care reimbursement, and professional development.
- Why this job: Make a positive impact on residents' lives while working in a friendly, supportive environment.
- Qualifications: Experience in customer service or administration; proficiency in Microsoft Office is essential.
- Other info: Be part of a growing team with ambitious plans for the future.
The predicted salary is between 22000 - 30800 £ per year.
Mill Green Lodge is a stunning new development of 58 retirement apartments opening soon to new occupations and we are now recruiting for a Lodge Manager to co-ordinate the development.
About the role
This exciting opportunity would suit someone who loves working with people with a background in administration and customer service. The Lodge Manager role is varied and interesting, providing an opportunity to make a positive difference every day to the lives of our Homeowners. By being a ‘friendly neighbour’, you’ll be organising activities, co-ordinating the development, managing contractors, completing health and safety checks and much more! As a selling site, the Lodge Manager will also support sales activity and \’lifestyle\’ events by working alongside the Sales Executive, based on-site at the welcome centre.
Reporting to the Area Manager, you’ll be managing both the maintenance of the property and providing a first-class service to Owners. You’ll be the trusted, ‘go-to’ person on-site, liaising with a range of customers, contractors, suppliers and internal Churchill Colleagues.
This role is pivotal to the success of the Lodge, the enjoyment of Owners and is hugely rewarding.
About you
Your passion for excellent customer service is vital. With the focus on providing a happy and fulfilling lifestyle for the Owners, you’ll have an outgoing and friendly personality with a love of people. You’ll know when to act with sensitivity and diplomacy but also have the efficiency and assertiveness to manage the safety and the security of the development, displaying good judgement and the ability to be calm under pressure. Despite the high levels of social contact with residents, you will be happy working alone and independently, using your own initiative.
To support with the organisation of events and to effectively administer the maintenance of the site, you’ll be an accomplished administrator and computer literate, with previous experience of using Microsoft Office applications, including Outlook.
This position is ideally suited to people with experience of similar backgrounds such as retirement living, social housing, hospitality, uniformed services, charity and health & social care sectors. A successful Lodge Manager is someone who loves to work ‘front of house’ and is focused on providing a first-class customer service with excellent administration skills.
About us
We are Churchill Estates Management, a progressive managing agent of privately owned leasehold Retirement Living accommodation.
We manage over 200 developments nationally. That means we oversee more than 8000 apartments, providing property services and customer care to over 10,000 retired people.
However, we are not stopping there, as we are rapidly growing and have ambitious plans for the future.
Join us and be part of a professional, award winning, customer focused team.
Our Company Values TORCH: Trust/Openness/Respect/Communication/Honesty
How you’ll be rewarded
We are looking for the very best people to join our business and adopt our values so if you want to be part of our success story apply today.
We understand the importance of protecting your personal data when you submit a job application. For more information on how we process your personal data please read our .
Lodge Manager employer: Churchill Estates Management Ltd
Contact Detail:
Churchill Estates Management Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lodge Manager
✨Tip Number 1
Familiarise yourself with the values of Churchill Estates Management, especially their TORCH values: Trust, Openness, Respect, Communication, and Honesty. Demonstrating an understanding of these values during your interactions can set you apart as a candidate who aligns well with their culture.
✨Tip Number 2
Network with current or former Lodge Managers or employees in similar roles. They can provide insights into the day-to-day responsibilities and challenges of the position, which can help you tailor your approach when discussing your suitability for the role.
✨Tip Number 3
Prepare to showcase your customer service skills through examples from your past experiences. Since the role requires a friendly and outgoing personality, think of specific instances where you went above and beyond to assist customers or clients.
✨Tip Number 4
Research the retirement living sector and understand the unique needs of older adults. Being knowledgeable about this demographic will not only help you in the interview but also demonstrate your commitment to providing a fulfilling lifestyle for the Owners.
We think you need these skills to ace Lodge Manager
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Lodge Manager position. Tailor your application to highlight relevant experience in administration, customer service, and any background in retirement living or hospitality.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant skills and experiences. Emphasise your customer service abilities, administrative skills, and any experience managing events or working with diverse groups of people.
Write a Strong Cover Letter: In your cover letter, express your passion for providing excellent customer service and your enthusiasm for working with residents. Mention specific examples from your past experiences that demonstrate your ability to manage a property and coordinate activities effectively.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the Lodge Manager role.
How to prepare for a job interview at Churchill Estates Management Ltd
✨Show Your Passion for Customer Service
As a Lodge Manager, your role revolves around providing excellent customer service. Be prepared to share specific examples of how you've gone above and beyond for customers in previous roles. This will demonstrate your commitment to creating a positive environment for the homeowners.
✨Highlight Your Administrative Skills
Since the role requires strong administrative capabilities, make sure to discuss your experience with Microsoft Office and any relevant software. Bring up instances where your organisational skills have led to successful outcomes, especially in managing events or coordinating activities.
✨Demonstrate Your People Skills
The Lodge Manager position is all about interacting with residents and contractors. Prepare to talk about your ability to build relationships and handle sensitive situations with diplomacy. Share anecdotes that showcase your friendly personality and how you’ve effectively communicated with diverse groups.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you would handle specific situations on-site. Think of scenarios related to health and safety checks or managing conflicts among residents. Practising your responses will help you feel more confident during the interview.
