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- Tasks: Manage a retirement lodge, ensuring smooth operations and excellent service for residents.
- Company: Join Churchill Estates Management, a leading provider of retirement living solutions across the UK.
- Benefits: Enjoy 24 days holiday, life assurance, eye care reimbursement, and professional development opportunities.
- Why this job: Make a positive impact on residents' lives while working in a supportive and friendly environment.
- Qualifications: Experience in customer service or related fields is essential; strong admin skills are a must.
- Other info: This role offers autonomy and the chance to be a trusted neighbour for our Home Owners.
The predicted salary is between 20000 - 26000 £ per year.
- Salary: £25,000 per annum, plus excellent benefits
- Hours: Monday to Friday, 09:00 am to 17:00 pm with 1 hour for lunch
- Location: Beatrice Lodge, Sittingbourne, ME10 4FD
About the role
Churchill Estates Management are recruiting for an exceptional Lodge Manager for our retirement development. We seek someone who loves working with people, with a background in administration and customer service. This varied and interesting role will see you co-ordinating the development and related activities, making a positive difference every day to the lives of our Home Owners and providing a hassle and worry-free retirement living lifestyle.
Reporting to the Area Manager, you\’ll be managing both the maintenance of the property and providing a first-class service to Owners. In this autonomous role, you\’ll be the trusted, \’go-to\’ person on-site and a \’friendly neighbour\’ for Owners. You will liaise with a range of customers and suppliers, managing contractors, scheduling maintenance, completing health and safety checks, organising activities and events for Owners and much more!
This role is pivotal to the success of the Lodge, the enjoyment of Owners and is hugely rewarding.
About you
This position is ideally suited to people with experience of similar backgrounds such as retirement living, social housing, hospitality, uniformed services, charity and health & social care sectors. A successful Lodge Manager is someone who loves to work \’front of house\’ and is focused on providing a first-class customer service with excellent administration skills.
Your passion for excellent customer service is vital. With the focus on providing a happy and fulfilling lifestyle for the Owners, you\’ll have an outgoing and friendly personality with a love of people. You\’ll know when to act with sensitivity and diplomacy but also have the efficiency and assertiveness to manage the safety and the security of the development, displaying good judgement and the ability to be calm under pressure. Despite the high levels of social contact with residents, you will be happy working alone and independently, using your own initiative.
To support with the organisation of events and to effectively administer the maintenance of the site, you\’ll be an accomplished administrator, computer literate, with previous experience of using Microsoft Office applications, including Excel and Outlook.
How you\’ll be rewarded
- Annual holiday entitlement of 24 days + Bank Holidays
- A day off on your Birthday
- Life Assurance
- Eye Care reimbursement
- Colleague Introduction reward scheme
- Professional development and qualifications
- Thorough induction and ongoing training
- Immensely rewarding work
About us
We are Churchill Estates Management, a progressive managing agent of privately owned leasehold Retirement Living accommodation.
We manage over 220 developments nationally. That means we oversee more than 9,000 apartments, providing property services and customer care to over 11,000 retired people.
However, we are not stopping there, as we are rapidly growing and have ambitious plans for the future.
Join us and be part of a professional, award winning, customer focused team.
Our Company Values TORCH: Trust/Openness/Respect/Communication/Honesty
We are looking for the very best people to join our business and adopt our values so if you want to be part of our success story apply today.
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Lodge Manager employer: Churchill Estates Management Ltd
Contact Detail:
Churchill Estates Management Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lodge Manager
✨Tip Number 1
Familiarise yourself with the values of Churchill Estates Management, particularly their TORCH values: Trust, Openness, Respect, Communication, and Honesty. Demonstrating an understanding of these values during your interactions can set you apart as a candidate who aligns well with the company culture.
✨Tip Number 2
Highlight your experience in customer service and administration by preparing specific examples of how you've positively impacted previous roles. Be ready to discuss situations where you've gone above and beyond for customers, as this will resonate with the Lodge Manager position's focus on excellent service.
✨Tip Number 3
Network with current or former employees of Churchill Estates Management if possible. Engaging with them can provide valuable insights into the company culture and expectations, which you can leverage during your discussions or interviews.
✨Tip Number 4
Prepare to discuss your ability to manage multiple tasks effectively, especially in high-pressure situations. The Lodge Manager role requires calmness and efficiency, so think of examples that showcase your organisational skills and ability to prioritise tasks while maintaining a friendly demeanour.
We think you need these skills to ace Lodge Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in administration, customer service, and any background in retirement living or related sectors. Use specific examples to demonstrate your skills in managing property maintenance and providing excellent service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to work independently. Mention how your personality aligns with the company values of Trust, Openness, Respect, Communication, and Honesty.
Highlight Relevant Skills: In your application, emphasise your proficiency in Microsoft Office applications, particularly Excel and Outlook. Provide examples of how you've used these tools in previous roles to support event organisation and site maintenance.
Showcase Your People Skills: Since the role involves liaising with customers and suppliers, include examples of your interpersonal skills. Describe situations where you acted with sensitivity and diplomacy while being assertive and efficient in managing safety and security.
How to prepare for a job interview at Churchill Estates Management Ltd
✨Show Your Passion for Customer Service
As a Lodge Manager, your ability to provide excellent customer service is crucial. Be prepared to share specific examples of how you've gone above and beyond for customers in previous roles, highlighting your friendly and outgoing personality.
✨Demonstrate Your Administrative Skills
Since the role requires strong administrative capabilities, come ready to discuss your experience with Microsoft Office applications, particularly Excel and Outlook. You might even want to mention any relevant projects where you successfully organised events or managed schedules.
✨Emphasise Your Experience in Relevant Sectors
The company values candidates with backgrounds in retirement living, social housing, or hospitality. Make sure to highlight any relevant experience you have in these areas, showcasing how it has prepared you for the responsibilities of a Lodge Manager.
✨Prepare for Situational Questions
Expect questions that assess your ability to handle pressure and manage safety and security. Think of scenarios where you had to act with sensitivity and diplomacy while being assertive. Practising your responses will help you feel more confident during the interview.
