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For Companies At a Glance
- Tasks: Manage a retirement lodge, organise activities, and ensure top-notch customer service.
- Company: Join Churchill Estates Management, a leading provider of retirement living accommodation.
- Benefits: Enjoy 24 days holiday, life assurance, eye care reimbursement, and professional development.
- Why this job: Make a positive impact on residents' lives while working in a friendly, supportive environment.
- Qualifications: Experience in customer service or administration; must be outgoing and computer literate.
- Other info: Be part of an award-winning team with ambitious growth plans.
- Salary: £25,000 per annum, plus excellent benefits
- Hours: Monday to Friday, 09:00 am to 17:00 pm with 1 hour for lunch
- Location: Beaufort Lodge, Woking, Surrey
About the role
Churchill Estates Management are offering an exciting opportunity for someone who loves working with people, coupled with a background in administration and customer service to join our retirement development as a Lodge click apply for full job details
Lodge Manager employer: Churchill Estates Management Ltd
Contact Detail:
Churchill Estates Management Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lodge Manager
✨Tip Number 1
Familiarise yourself with Churchill Estates Management's values, especially TORCH: Trust, Openness, Respect, Communication, and Honesty. Demonstrating an understanding of these values during your interactions can set you apart as a candidate who aligns well with the company's culture.
✨Tip Number 2
Network with current or former Lodge Managers or employees in similar roles. They can provide insights into the day-to-day responsibilities and expectations, which can help you tailor your approach when discussing your suitability for the role.
✨Tip Number 3
Prepare to showcase your customer service skills through examples from your past experiences. Think of specific situations where you went above and beyond for customers, as this will resonate well with the role's focus on providing first-class service.
✨Tip Number 4
Research common challenges faced by Lodge Managers in retirement living. Being able to discuss these challenges and how you would address them can demonstrate your proactive mindset and readiness for the role.
We think you need these skills to ace Lodge Manager
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Lodge Manager position. Highlight your relevant experience in customer service, administration, and any related fields.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the Lodge Manager role. Emphasise your customer service skills, administrative experience, and any relevant qualifications or training.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for working with people and your commitment to providing excellent customer service. Use specific examples from your past experiences to demonstrate how you embody the values of Trust, Openness, Respect, Communication, and Honesty.
Proofread Your Application: Before submitting your application, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Churchill Estates Management Ltd
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service during the interview. Share specific examples from your past experiences where you went above and beyond to help customers, especially in a similar environment.
✨Demonstrate Your Organisational Skills
As a Lodge Manager, you'll need to juggle various tasks. Prepare to discuss how you've successfully managed multiple responsibilities in previous roles. Highlight your experience with event organisation and administration, particularly using tools like Microsoft Office.
✨Emphasise Your People Skills
Since this role involves a lot of interaction with residents and contractors, be ready to showcase your interpersonal skills. Share anecdotes that illustrate your ability to connect with people, handle sensitive situations, and maintain a friendly yet professional demeanour.
✨Align with Company Values
Familiarise yourself with Churchill Estates Management's values: Trust, Openness, Respect, Communication, and Honesty. During the interview, weave these values into your responses to demonstrate that you share their commitment to creating a positive living environment for residents.
