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- Tasks: Manage a retirement lodge, organise activities, and ensure top-notch customer service.
- Company: Join Churchill Estates Management, a leading provider of retirement living accommodation.
- Benefits: Enjoy 24 days holiday, life assurance, eye care reimbursement, and professional development.
- Why this job: Make a positive impact on residents' lives while working in a supportive, award-winning team.
- Qualifications: Customer service experience and strong admin skills are essential; Microsoft Office proficiency required.
- Other info: Ideal for those with backgrounds in hospitality, social housing, or health & social care.
The predicted salary is between 21000 - 29400 £ per year.
About the role
Churchill Estates Management are offering an exciting opportunity for someone who loves working with people, coupled with a background in administration and customer service to join our retirement development as a Lodge Manager. This varied and interesting role provides you with the chance to make a positive difference every day to the lives of our Home Owners. By being a ‘friendly neighbour’, you’ll be organising activities, co-ordinating the development, managing contractors, completing health and safety checks and much more!
Reporting to the Area Manager, you’ll be managing both the maintenance of the property and providing a first-class service to Owners. You’ll be the trusted, ‘go-to’ person on-site, liaising with a range of customers, contractors, suppliers and internal Churchill Colleagues.
This role is pivotal to the success of the Lodge, the enjoyment of Owners and is hugely rewarding.
About you
Your passion for excellent customer service is vital. With the focus on providing a happy and fulfilling lifestyle for the Owners, you’ll have an outgoing and friendly personality with a love of people. You’ll know when to act with sensitivity and diplomacy but also have the efficiency and assertiveness to manage the safety and the security of the development, displaying good judgement and the ability to be calm under pressure. Despite the high levels of social contact with residents, you will be happy working alone and independently, using your own initiative.
To support with the organisation of events and to effectively administer the maintenance of the site, you’ll be an accomplished administrator and computer literate, with previous experience of using Microsoft Office applications, including Outlook.
This position is ideally suited to people with experience of similar backgrounds such as retirement living, social housing, hospitality, uniformed services, charity and health & social care sectors. A successful Lodge Manager is someone who loves to work ‘front of house’ and is focused on providing a first-class customer service with excellent administration skills.
About us
We are Churchill Estates Management, a progressive managing agent of privately owned leasehold Retirement Living accommodation.
We manage over 200 developments nationally. That means we oversee more than 8000 apartments, providing property services and customer care to over 10,000 retired people.
However, we are not stopping there, as we are rapidly growing and have ambitious plans for the future.
Join us and be part of a professional, award winning, customer focused team.
Our Company Values TORCH: Trust/Openness/Respect/Communication/Honesty
How you’ll be rewarded
We are looking for the very best people to join our business and adopt our values so if you want to be part of our success story apply today.
We understand the importance of protecting your personal data when you submit a job application. For more information on how we process your personal data please read our .
Lodge Manager employer: Churchill Estates Management Ltd
Contact Detail:
Churchill Estates Management Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lodge Manager
✨Tip Number 1
Familiarise yourself with Churchill Estates Management's values, especially TORCH: Trust, Openness, Respect, Communication, and Honesty. Demonstrating an understanding of these values during your interactions can set you apart as a candidate who aligns well with the company culture.
✨Tip Number 2
Network with current or former Lodge Managers or employees within the retirement living sector. They can provide valuable insights into the role and the company, and may even refer you internally, which can significantly boost your chances of landing the job.
✨Tip Number 3
Prepare to discuss specific examples from your past experiences that showcase your customer service skills and ability to manage multiple tasks. Highlighting your administrative capabilities and how you've successfully handled similar responsibilities will resonate well with the hiring team.
✨Tip Number 4
Showcase your passion for working with people by engaging in community activities or volunteering in similar environments. This not only enriches your experience but also demonstrates your commitment to enhancing the lives of others, which is crucial for a Lodge Manager.
We think you need these skills to ace Lodge Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, administration, and any previous roles in retirement living or similar sectors. Use specific examples to demonstrate your skills and achievements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for working with people and your commitment to providing excellent customer service. Mention how your personality aligns with the values of Churchill Estates Management.
Highlight Relevant Skills: In your application, emphasise your administrative skills, computer literacy, and experience with Microsoft Office applications. Also, mention your ability to manage safety and security effectively.
Showcase Your Personality: Since the role requires a friendly and outgoing personality, make sure to convey your interpersonal skills and ability to work independently. Share anecdotes that illustrate your calmness under pressure and sensitivity in dealing with residents.
How to prepare for a job interview at Churchill Estates Management Ltd
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service during the interview. Share specific examples from your past experiences where you went above and beyond to help customers, especially in a similar environment.
✨Demonstrate Your Organisational Skills
As a Lodge Manager, you'll need to juggle various tasks. Be prepared to discuss how you manage your time and organise events or activities. Highlight any relevant experience in administration or project management that showcases your ability to keep things running smoothly.
✨Emphasise Your People Skills
Since this role involves a lot of interaction with residents and contractors, it's crucial to demonstrate your interpersonal skills. Share anecdotes that illustrate your ability to connect with people, handle sensitive situations, and maintain a friendly yet professional demeanour.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific situations, such as managing conflicts or ensuring safety on-site. Think through potential scenarios related to the role and prepare thoughtful responses that reflect your judgement and calmness under pressure.
