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- Tasks: Manage a retirement development, ensuring a hassle-free lifestyle for residents.
- Company: Join Churchill Estates Management, a leading provider of retirement living accommodation.
- Benefits: Enjoy a rent-free apartment, competitive salary, and generous holiday entitlement.
- Why this job: Make a positive impact on residents' lives while working in a supportive team environment.
- Qualifications: Experience in customer service or related fields is essential; strong admin skills required.
- Other info: This role offers autonomy and the chance to organise events for a vibrant community.
The predicted salary is between 19500 - 27300 £ per year.
Local Housing Manager (Residential), Penrhyn Bay
Client:
Location:
Job Category:
Other
–
EU work permit required:
Yes
Job Reference:
7fc4fc39d3e7
Job Views:
2
Posted:
14.07.2025
Expiry Date:
28.08.2025
Job Description:
- Salary:£19,500 per annum, plus accommodation & excellent benefits
- Hours: 37.5 hours per week
About the role
Churchill Estates Management are recruiting for an exceptional Local Housing Manager for our retirement development. We seek someone who loves working with people, with a background in administration and customer service. This varied and interesting role will see you co-ordinating the development and related activities, making a positive difference every day to the lives of our Home Owners and providing a hassle and worry-free retirement living lifestyle.
Reporting to the Area Manager, you’ll be managing both the maintenance of the property and providing a first-class service to Owners. In this autonomous role, you’ll be the trusted, ‘go-to’ person on-site and a \’friendly neighbour\’ for Owners. You will liaise with a range of customers and suppliers, managing contractors, scheduling maintenance,completing health and safety checks, organising activities and events for Owners and much more!
This role is pivotal to the success of the Lodge, the enjoyment of Owners and is hugely rewarding.
About you
This position is ideally suited to people with experience of similar backgrounds such as retirement living, social housing, hospitality, uniformed services, charity and health & social care sectors. A successful Lodge Manager is someone who loves to work ‘front of house’ and is focused on providing a first-class customer service with excellent administration skills.
Your passion for excellent customer service is vital. With the focus on providing a happy and fulfilling lifestyle for the Owners, you’ll have an outgoing and friendly personality with a love of people. You’ll know when to act with sensitivity and diplomacy but also have the efficiency and assertiveness to manage the safety and the security of the development, displaying good judgement and the ability to be calm under pressure. Despite the high levels of social contact with residents, you will be happy working alone and independently, using your own initiative.
To support with the organisation of events and to effectively administer the maintenance of the site, you’ll be an accomplished administrator, computer literate, with previous experience of using Microsoft Office applications, including Excel and Outlook.
About us
We are Churchill Estates Management, a progressive managing agent of privately owned leasehold Retirement Living accommodation.
We manage over 220 developments nationally. That means we oversee more than 9,000 apartments, providing property services and customer care to over 11,000 retired people.
However, we are not stopping there, as we are rapidly growing and have ambitious plans for the future.
Join us and be part of a professional, award winning, customer focused team.
Our Company Values TORCH:Trust/Openness/Respect/Communication/Honesty
How you’ll be rewarded
- Remuneration includes a rent-free, 2-bedded apartment, plus £19,500 per annum
- Annual holiday entitlement of 24 days + Bank Holidays
- A day off on your Birthday
- Life Assurance
- Eye Care reimbursement
- Professional development and qualifications
- Thorough induction and ongoing training
- Immensely rewarding work
We are looking for the very best people to join our business and adopt our values so if you want to be part of our success story apply today.
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Created on 14/07/2025 by TN United Kingdom
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Local Housing Manager (Residential) employer: Churchill Estates Management Ltd
Contact Detail:
Churchill Estates Management Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Local Housing Manager (Residential)
✨Tip Number 1
Familiarise yourself with the values of Churchill Estates Management, especially their TORCH values: Trust, Openness, Respect, Communication, and Honesty. Demonstrating these values in your interactions can set you apart as a candidate who aligns well with their company culture.
✨Tip Number 2
Network within the retirement living and social housing sectors. Attend local events or join relevant online forums to connect with professionals in the field. This can provide insights into the role and may even lead to referrals.
✨Tip Number 3
Prepare to discuss your experience in customer service and administration during the interview. Think of specific examples where you've gone above and beyond for customers, as this role heavily focuses on providing excellent service to Owners.
✨Tip Number 4
Research common challenges faced by Local Housing Managers in retirement developments. Being knowledgeable about these issues and how you would address them can demonstrate your proactive approach and readiness for the role.
We think you need these skills to ace Local Housing Manager (Residential)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in administration, customer service, and any background in retirement living or social housing. Use specific examples to demonstrate your skills and achievements.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for providing excellent customer service. Mention how your personality aligns with the company's values of Trust, Openness, Respect, Communication, and Honesty.
Showcase Relevant Skills: Emphasise your administrative skills and proficiency in Microsoft Office applications, particularly Excel and Outlook. Provide examples of how you've used these skills in previous roles to enhance efficiency.
Highlight Your People Skills: Since the role involves significant interaction with residents, showcase your ability to work well with people. Include examples of how you've successfully managed relationships or resolved conflicts in past positions.
How to prepare for a job interview at Churchill Estates Management Ltd
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service during the interview. Share specific examples from your past experiences where you went above and beyond to help customers, especially in a residential or community setting.
✨Demonstrate Your Administrative Skills
Highlight your proficiency in administration and your experience with Microsoft Office applications. Be prepared to discuss how you've effectively managed schedules, organised events, or handled maintenance tasks in previous roles.
✨Emphasise Your People Skills
Since this role involves a lot of interaction with residents, it's crucial to showcase your interpersonal skills. Talk about how you build relationships with people, handle sensitive situations, and maintain a friendly yet professional demeanour.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle various situations, such as managing conflicts or ensuring safety on-site. Think of scenarios from your past work where you demonstrated good judgement and calmness under pressure, and be ready to share those stories.
