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- Tasks: Manage a retirement development, ensuring a hassle-free living experience for residents.
- Company: Join Churchill Estates Management, a leading provider of retirement living accommodation across the UK.
- Benefits: Enjoy a rent-free apartment, competitive salary, generous holiday, and professional development opportunities.
- Why this job: Make a positive impact on residents' lives while working in a supportive and rewarding environment.
- Qualifications: Experience in customer service or related fields is essential; strong admin skills are a must.
- Other info: Be part of a growing team with ambitious plans and a focus on community values.
The predicted salary is between 19500 - 19500 £ per year.
Salary: £19,500 per annum, plus accommodation & excellent benefits
Hours: 37.5 hours per week
Location: Penrhyn Bay, Llandudno
About the role
Churchill Estates Management are recruiting for an exceptional Local Housing Manager for our retirement development. We seek someone who loves working with people, with a background in administration and customer service. This varied and interesting role will see you co-ordinating the development and related activities, making a positive difference every day to the lives of our Home Owners and providing a hassle and worry-free retirement living lifestyle.
Reporting to the Area Manager, you'll be managing both the maintenance of the property and providing a first-class service to Owners. In this autonomous role, you'll be the trusted, 'go-to' person on-site and a 'friendly neighbour' for Owners. You will liaise with a range of customers and suppliers, managing contractors, scheduling maintenance, completing health and safety checks, organising activities and events for Owners and much more! This role is pivotal to the success of the Lodge, the enjoyment of Owners and is hugely rewarding.
About you
This position is ideally suited to people with experience of similar backgrounds such as retirement living, social housing, hospitality, uniformed services, charity and health & social care sectors. A successful Lodge Manager is someone who loves to work 'front of house' and is focused on providing a first-class customer service with excellent administration skills.
Your passion for excellent customer service is vital. With the focus on providing a happy and fulfilling lifestyle for the Owners, you'll have an outgoing and friendly personality with a love of people. You'll know when to act with sensitivity and diplomacy but also have the efficiency and assertiveness to manage the safety and the security of the development, displaying good judgement and the ability to be calm under pressure. Despite the high levels of social contact with residents, you will be happy working alone and independently, using your own initiative.
To support with the organisation of events and to effectively administer the maintenance of the site, you'll be an accomplished administrator, computer literate, with previous experience of using Microsoft Office applications, including Excel and Outlook.
About us
We are Churchill Estates Management, a progressive managing agent of privately owned leasehold Retirement Living accommodation. We manage over 220 developments nationally. That means we oversee more than 9,000 apartments, providing property services and customer care to over 11,000 retired people. However, we are not stopping there, as we are rapidly growing and have ambitious plans for the future. Join us and be part of a professional, award winning, customer focused team.
Our Company Values TORCH: Trust/Openness/Respect/Communication/Honesty
How you'll be rewarded
- Remuneration includes a rent-free, 2-bedded apartment, plus £19,500 per annum
- Annual holiday entitlement of 24 days + Bank Holidays
- A day off on your Birthday
- Life Assurance
- Eye Care reimbursement
- Colleague Introduction reward scheme
- Professional development and qualifications
- Thorough induction and ongoing training
- Immensely rewarding work
We are looking for the very best people to join our business and adopt our values so if you want to be part of our success story apply today.
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Local Housing Manager in Llandudno employer: Churchill Estates Management Ltd
Contact Detail:
Churchill Estates Management Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Local Housing Manager in Llandudno
✨Tip Number 1
Familiarise yourself with the local community in Llandudno. Understanding the area and its residents will help you connect better with potential Home Owners and demonstrate your commitment to providing a supportive environment.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've positively impacted clients in previous roles. This will highlight your ability to create a friendly and welcoming atmosphere for the Owners.
✨Tip Number 3
Network with professionals in the retirement living and social housing sectors. Attend local events or join relevant online groups to build connections that could provide insights or referrals for the role.
✨Tip Number 4
Research Churchill Estates Management's values and mission. Aligning your personal values with theirs during discussions can demonstrate your genuine interest in becoming part of their team and contributing to their success.
We think you need these skills to ace Local Housing Manager in Llandudno
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the Local Housing Manager position. Tailor your application to highlight your relevant experience in administration, customer service, and any background in retirement living or social housing.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your work experience, particularly in roles that involve customer interaction and administration. Use bullet points to make it easy to read and focus on achievements that demonstrate your ability to provide excellent service.
Write a Strong Cover Letter: Your cover letter should express your passion for working with people and your commitment to providing a first-class service. Mention specific examples from your past experiences that align with the values of Churchill Estates Management, such as trust, openness, and communication.
Highlight Relevant Skills: In both your CV and cover letter, emphasise your administrative skills, proficiency in Microsoft Office applications, and your ability to manage multiple tasks effectively. Showcase your interpersonal skills and your capacity to work independently while maintaining a friendly and approachable demeanour.
How to prepare for a job interview at Churchill Estates Management Ltd
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service during the interview. Share specific examples from your past experiences where you went above and beyond to help customers, especially in a similar environment.
✨Demonstrate Your Administrative Skills
Since the role requires strong administrative abilities, be prepared to discuss your experience with Microsoft Office applications, particularly Excel and Outlook. You might want to mention any relevant projects or tasks that showcase your organisational skills.
✨Highlight Your People Skills
As a Local Housing Manager, you'll be interacting with a variety of people. Use the interview to highlight your outgoing personality and ability to connect with others. Share anecdotes that illustrate your friendly approach and how you've built rapport with clients or residents in the past.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle challenging situations, such as managing conflicts or ensuring safety on-site. Think of scenarios from your previous roles where you demonstrated calmness under pressure and effective problem-solving skills.
