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- Tasks: Manage a retirement lodge, coordinate activities, and provide top-notch customer service.
- Company: Join Churchill Estates Management, a leader in retirement living.
- Benefits: Enjoy competitive pay, 24 days holiday, and professional development opportunities.
- Why this job: Make a positive impact on residents' lives while enjoying a fulfilling role.
- Qualifications: Experience in customer service and administration is essential.
- Other info: Be part of a growing team with a focus on trust and respect.
The predicted salary is between 12857 - 13500 £ per year.
Salary: £22,500 per annum, pro rata, plus excellent benefits (actual salary £12,857 p/a, based on 20 hours per week)
Hours: Monday to Friday, 09:00 am to 13:00 pm
Location: Homeryde House, 50 High Street, Lee-on-the-Solent, Hampshire, PO13 9JD
About the role
Churchill Estates Management are recruiting for an exceptional part-time Lodge Manager for our retirement development. We seek someone who loves working with people, with a background in administration and customer service. This varied and interesting role will see you co-ordinating the development and related activities, making a positive difference every day to the lives of our Home Owners and providing a hassle and worry-free retirement living lifestyle. Reporting to the Area Manager, you’ll be managing both the maintenance of the property and providing a first-class service to Owners. In this autonomous role, you’ll be the trusted, ‘go-to’ person on-site and a 'friendly neighbour' for Owners. You will liaise with a range of customers and suppliers, managing contractors, scheduling maintenance, completing health and safety checks, organising activities and events for Owners and much more! This role is pivotal to the success of the Lodge, the enjoyment of Owners and is hugely rewarding.
About you
This position is ideally suited to people with experience of similar backgrounds such as retirement living, social housing, hospitality, uniformed services, charity and health & social care sectors. A successful Lodge Manager is someone who loves to work ‘front of house’ and is focused on providing a first-class customer service with excellent administration skills. Your passion for excellent customer service is vital. With the focus on providing a happy and fulfilling lifestyle for the Owners, you’ll have an outgoing and friendly personality with a love of people. You’ll know when to act with sensitivity and diplomacy but also have the efficiency and assertiveness to manage the safety and the security of the development, displaying good judgement and the ability to be calm under pressure. Despite the high levels of social contact with residents, you will be happy working alone and independently, using your own initiative. To support with the organisation of events and to effectively administer the maintenance of the site, you’ll be an accomplished administrator, computer literate, with previous experience of using Microsoft Office applications, including Excel and Outlook.
About us
We are Churchill Estates Management, a progressive managing agent of privately owned leasehold Retirement Living accommodation. We manage over 220 developments nationally. That means we oversee more than 9,000 apartments, providing property services and customer care to over 11,000 retired people. However, we are not stopping there, as we are rapidly growing and have ambitious plans for the future. Join us and be part of a professional, award winning, customer focused team.
Our Company Values TORCH: Trust/Openness/Respect/Communication/Honesty
How you’ll be rewarded
- Annual holiday entitlement of 24 days + Bank Holidays, pro rata
- A day off on your Birthday
- Life Assurance
- Eye Care reimbursement
- Colleague Introduction reward scheme
- Professional development and qualifications
- Thorough induction and ongoing training
- Immensely rewarding work
We are looking for the very best people to join our business and adopt our values so if you want to be part of our success story apply today.
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Part-time Lodge Manager in Lee-on-the-Solent employer: Churchill Estates Management Ltd
Contact Detail:
Churchill Estates Management Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part-time Lodge Manager in Lee-on-the-Solent
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Churchill Estates Management. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Think about the key skills mentioned in the job description, like customer service and administration. Prepare examples from your past experiences that highlight these skills. This way, you'll be ready to impress during the interview.
✨Tip Number 3
Be yourself! The role is all about being a friendly neighbour and connecting with people. Let your personality shine through in the interview. Show them your passion for helping others and your ability to create a positive environment for the Home Owners.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining our team at Churchill Estates Management. Don’t miss out on this opportunity – hit that apply button!
We think you need these skills to ace Part-time Lodge Manager in Lee-on-the-Solent
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for customer service and working with people. A friendly tone can make a big difference!
Tailor Your Experience: Make sure to highlight any relevant experience you have in administration, customer service, or similar roles. We’re looking for someone who understands the importance of providing a hassle-free living environment, so connect your past roles to what we do!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to showcase your skills and experiences effectively!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy to do!
How to prepare for a job interview at Churchill Estates Management Ltd
✨Know Your Stuff
Before the interview, make sure you understand the role of a Lodge Manager inside out. Familiarise yourself with Churchill Estates Management's values and how they align with your own. This will help you demonstrate your passion for customer service and your commitment to creating a positive environment for the Home Owners.
✨Showcase Your People Skills
Since this role is all about working with people, be ready to share examples of how you've provided excellent customer service in the past. Think of specific situations where you’ve gone above and beyond to help someone, especially in a retirement or community setting. This will show that you’re not just a good fit on paper, but also in practice.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life scenarios, like handling a complaint from a resident or organising an event. Prepare by thinking through how you would approach these situations, focusing on your problem-solving skills and ability to remain calm under pressure. This will highlight your suitability for the autonomous nature of the role.
✨Dress the Part
Even though it’s a part-time position, first impressions matter! Dress smartly and professionally to convey that you take the opportunity seriously. A neat appearance will reflect your respect for the role and the company, making a positive impression right from the start.
