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- Tasks: Manage a vibrant retirement community, organising activities and ensuring top-notch service for residents.
- Company: Join Churchill Estates Management, a leader in retirement living with a focus on customer care.
- Benefits: Enjoy 24 days holiday, life assurance, eye care reimbursement, and professional development opportunities.
- Why this job: Make a positive impact on residents' lives while developing your career in a rewarding environment.
- Qualifications: Customer service passion, strong administration skills, and experience in relevant sectors preferred.
- Other info: Be part of a growing team with ambitious plans and a commitment to excellence.
The predicted salary is between 24500 - 34300 £ per year.
Salary: £24,500 per annum, plus excellent benefits
Hours: Monday to Friday, 09:00 am to 17:00 pm with 1 hour for lunch
Location: Park Rise, Hornchurch, Essex, RM12
Park Rise is a stunning new collection of apartments exclusively designed for a retirement living lifestyle, based in Hornchurch.
About the role
Churchill Estates Management are proud to offer an exciting new opportunity for an Estates Manager / Development Manager / Scheme Manager to join the retirement scheme to support in the management and co-ordination of the development and related activities, alongside a small team. This varied and interesting role provides the Estates Manager / Development Manager with the opportunity to make a positive difference every day to the lives of our Home Owners. By being a ‘friendly neighbour’, you’ll be organising activities, co-ordinating the facilities, overseeing contractors, completing health and safety checks and much more! Reporting to the Area Manager, you’ll be managing both the maintenance of the property and providing a first-class service to Owners as they move in and enjoy their new retirement living lifestyle. You’ll be the trusted, ‘go-to’ person on-site, liaising with a range of customers, contractors, suppliers and other Churchill Colleagues. This hugely rewarding role is pivotal to the success of the development and the enjoyment of Owners.
About you
As our new Estates Manager / Development Manager / Scheme Manager, your passion for excellent customer service is vital. With the focus on providing a happy and fulfilling lifestyle for the Owners, you’ll have an outgoing and friendly personality with a love of people. You’ll know when to act with sensitivity and diplomacy but also have the efficiency and assertiveness to manage the safety and the security of the development, displaying good judgement, initiative and the ability to be calm under pressure. To support with the organisation of events and to effectively administer the maintenance of the site, you’ll be an accomplished administrator and computer literate, with previous experience of using Microsoft Office applications, including Outlook. This position is ideally suited to people with experience of similar backgrounds such as retirement living, social housing, hospitality, uniformed services, charity and health & social care sectors. A successful Development Manager is someone who loves to work ‘front of house’ and is focused on providing a first-class customer service with excellent administration skills.
About us
We are Churchill Estates Management, a progressive managing agent of privately owned leasehold Retirement Living accommodation. We manage over 200 developments nationally. That means we oversee more than 8000 apartments, providing property services and customer care to over 10,000 retired people. However, we are not stopping there, as we are rapidly growing and have ambitious plans for the future. Join us and be part of a professional, award winning, customer focused team.
Our Company Values TORCH: Trust/Openness/Respect/Communication/Honesty
How you’ll be rewarded
- Annual holiday entitlement of 24 days + Bank Holidays
- A day off on your Birthday
- Life Assurance
- Eye Care reimbursement
- Colleague Introduction reward scheme
- Professional development and qualifications
- Thorough induction and ongoing training
- Immensely rewarding work
We are looking for the very best people to join our business and adopt our values so if you want to be part of our success story apply today.
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Estates Manager in Hornchurch employer: Churchill Estates Management Ltd
Contact Detail:
Churchill Estates Management Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Estates Manager in Hornchurch
✨Tip Number 1
Network like a pro! Reach out to your connections in the retirement living or property management sectors. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show up and shine! Attend local job fairs or industry events where you can meet potential employers face-to-face. Bring your best self and be ready to chat about how you can make a positive impact as an Estates Manager.
✨Tip Number 3
Be proactive! If you see a development you’re interested in, don’t wait for them to post a job. Reach out directly through our website and express your interest. A friendly email can go a long way!
✨Tip Number 4
Prepare for interviews by researching the company and its values. Be ready to discuss how your experience aligns with their mission of providing excellent customer service and creating a fulfilling lifestyle for Owners.
We think you need these skills to ace Estates Manager in Hornchurch
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your friendly and outgoing side. Remember, this role is all about making a positive difference in people's lives.
Tailor Your Application: Make sure to tailor your application to the Estates Manager role. Highlight your relevant experience in customer service, administration, or any similar fields. We love seeing how your background aligns with our values and the responsibilities of the job!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for our team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about who we are and what we do!
How to prepare for a job interview at Churchill Estates Management Ltd
✨Know the Company Inside Out
Before your interview, take some time to research Churchill Estates Management. Understand their values, especially TORCH: Trust, Openness, Respect, Communication, and Honesty. This will help you align your answers with their ethos and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As an Estates Manager, your ability to provide excellent customer service is crucial. Prepare examples from your past experiences where you've gone above and beyond for customers. Highlight your friendly personality and how it has positively impacted those around you, especially in a retirement living context.
✨Demonstrate Your Organisational Skills
This role involves coordinating activities and managing maintenance. Be ready to discuss your organisational strategies and tools you use to keep everything running smoothly. Mention any experience you have with Microsoft Office applications, as this will be key in your day-to-day tasks.
✨Prepare for Scenario-Based Questions
Expect questions that assess your judgement and ability to handle pressure. Think of scenarios where you had to act with sensitivity or assertiveness. Practising these responses will help you feel more confident and articulate during the interview.
