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- Tasks: Lead and motivate the Service Charge Team while managing budgets and accounts.
- Company: Join Churchill Estates Management, a progressive leader in Retirement Living accommodation.
- Benefits: Enjoy a competitive salary, 25 days holiday, private medical insurance, and more.
- Why this job: Shape processes and make a real impact in a growing company with ambitious plans.
- Qualifications: Strong leadership skills, advanced Excel proficiency, and Level 3 qualification in Leasehold Management required.
- Other info: Bright offices in Ringwood with free parking and a supportive team culture.
The predicted salary is between 36000 - 60000 £ per year.
Location: Ringwood (office based) BH24 3FA
Hours: Monday to Friday, 37 hours per week
Package: Competitive salary plus excellent Colleague benefits
About the role
As part of the Senior Management Team reporting to the Managing Director, the scope of the role is both strategic and operational. This is a great opportunity to shape and improve processes, manage, motivate and drive forward the Service Charge Team acting as an important voice on various projects across the business. You will ensure that all service charge budgets and accounts are prepared accurately, within CEM workflow timeframes and in accordance with current legislation, lease requirements and industry practice. You will also have responsibility for the Transactional Service Charge Team, which includes Sales/Purchase Ledger and Credit Control functions.
The role is varied, holding key relationships with external stakeholders such as solicitors, banks, accountants, auditors, government bodies, suppliers, owners and other industry bodies relevant to the Service Charge function. In addition, you will work closely with the Group Finance function, which is also based in Ringwood, to share best practice.
About you
We’re looking for a strong people leader with excellent management skills, highly motivated and organised, with the ability to prioritise and work with other senior Colleagues to assist in moving our business forward. Due to the high levels of reporting, you will need to have strong IT skills particularly with MS Office and importantly advanced Excel skills. Experience using software such as Qube Property Management System would be a strong advantage, but not essential. This role would be a good opportunity for someone seeking to progress their career to a Head of Department, or equally someone who is currently operating at that level but is seeking to find a role where they can lead and support a team of finance Colleagues through a program of change. It is essential that you hold the Property Institute’s Level 3 qualification in Leasehold Management. You will need to have demonstrable understanding of leasehold management and Service Charge legislation.
How you’ll be rewarded
- Competitive salary
- Annual holiday entitlement of 25 days + Bank Holidays
- Day off on your Birthday
- Private medical insurance
- Health screening
- Life Assurance
- Eye Care reimbursement
- Colleague Introduction reward scheme
- Employee assistance programme
- Bright, contemporary offices in Ringwood with free, on-site parking
We are looking for the very best people to join our business and adopt our values so if you want to be part of our success story apply today.
About us
We are Churchill Estates Management, a progressive managing agent of privately owned leasehold Retirement Living accommodation. We manage over 270 developments nationally, overseeing more than 10,000 apartments, providing property services and customer care to over 12,000 retired people. However, we are not stopping there, as we are rapidly growing and have ambitious plans for the future. Join us and be part of a professional, award winning, customer focused team.
Our Company Values TORCH: Trust/Openness/Respect/Communication/Honesty
Head of Service Charge employer: Churchill Estates Management Ltd
Contact Detail:
Churchill Estates Management Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Service Charge
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for a new role. You never know who might have the inside scoop on opportunities.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their mission and how your skills align with their goals. This will help you stand out as someone who’s genuinely interested in being part of their team.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. The more you practice, the more confident you’ll feel when it’s time to shine in front of the hiring team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our fantastic team at Churchill Estates Management.
We think you need these skills to ace Head of Service Charge
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Head of Service Charge role. Highlight your management experience and any relevant qualifications, especially in leasehold management.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for our team. Share specific examples of how you've led teams or improved processes in previous roles, and don’t forget to mention your IT skills!
Showcase Your People Skills: As a people leader, it’s crucial to demonstrate your ability to motivate and manage a team. Include examples of how you’ve successfully built relationships with stakeholders and driven change in your previous positions.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to join our growing team!
How to prepare for a job interview at Churchill Estates Management Ltd
✨Know Your Numbers
As the Head of Service Charge, you'll be dealing with budgets and accounts. Brush up on your financial knowledge and be ready to discuss how you would manage service charge budgets effectively. Familiarise yourself with key metrics and examples from your past experience.
✨Showcase Your Leadership Skills
This role requires strong people management abilities. Prepare to share specific examples of how you've motivated and led teams in the past. Think about challenges you've faced and how you overcame them while keeping your team engaged and productive.
✨Understand the Legislation
Since you'll need to ensure compliance with service charge legislation, make sure you're well-versed in relevant laws and regulations. Be prepared to discuss how you've navigated these in previous roles and how you plan to stay updated on any changes.
✨Build Relationships
You'll be working with various external stakeholders, so it's crucial to demonstrate your relationship-building skills. Think of examples where you've successfully collaborated with solicitors, banks, or other industry bodies, and be ready to discuss your approach to maintaining those relationships.
