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- Tasks: Oversee major works and ensure high standards in retirement property services.
- Company: Join a leading property management company focused on independent retirement living.
- Benefits: Competitive salary, company car, health cover, and generous holiday entitlement.
- Why this job: Make a real difference in enhancing the lives of retirees while managing exciting projects.
- Qualifications: Experience in facilities management and strong communication skills required.
- Other info: Dynamic role with opportunities for growth in a passionate team.
The predicted salary is between 36000 - 60000 £ per year.
Location: Field based, with frequent travel to sites in the South West. Ideal location for our candidate will be Dorset, Wiltshire, Berkshire.
Hours: 37 per week, Monday to Friday
Package: Competitive salary, Company car or cash for car allowance, plus excellent Colleague benefits.
Churchill Estates Management (CEM) is a leading property management company specialising in independent retirement living. We pride ourselves on delivering exceptional service and maintaining the highest standards across our developments. We are now seeking an experienced Field Service Manager to join our Property Services team and play a key role in ensuring our portfolio remains safe, compliant, and well-maintained.
About the role:
As Field Service Manager, you will oversee the delivery of planned and reactive Major Works across our developments, ensuring projects are completed to the highest standards. This could include managing works such as Fire Safety upgrades, Warden Call System upgrades, asset replacement, building improvements, and all manner of Section 20 Qualifying Works projects. You will work closely with subcontractors, Building Surveyors, Project teams, and Operational colleagues to ensure compliance, minimise disruption, and maintain quality throughout the development lifecycle.
The main responsibilities of the Field Service Manager are:
- Manage contractor attendance, performance and quality for all Major Works projects, ensuring works are delivered to the highest standards of quality and compliance.
- Proactively review and manage external contractors and suppliers, acting on feedback from customers and colleagues to drive continuous improvement.
- Communicate effectively with operational teams and stakeholders during works, minimising disruption and maintaining transparency.
- Monitor and report on project success and lessons learned, identifying areas of improvement and implementing corrective actions where necessary.
- Review and authorise invoices and payments for suppliers and subcontractors, challenging discrepancies or poor performance where necessary.
- Collaborate with Building Surveyors and the wider Property Services team to deliver the right solutions for our developments and our customers.
Working hours are Monday to Thursday 09:00 to 17:30 and Friday, 09:00 to 17:00.
About you:
Our new Field Service Manager will demonstrate proven experience in a similar role, or strong knowledge of facilities management/site management environments, ideally within residential developments. Hands-on experience overseeing major works and remedial projects is essential, and it is desirable for your experience to have included fire safety, building improvements, and asset replacement. You will be educated to GCSE level C/5 in Maths and English, with good IT skills in MS Office, and the ability to embrace new technologies. Your personal attributes will show that you are highly self-motivated with excellent communication and problem-solving skills. You will enjoy working in a fast-paced environment, working to deadlines and remaining calm under pressure. You will also have strong organisational skills and attention to detail. Ideally, you will be located within easy reach of Dorset and Hampshire. A valid UK driving licence is essential to carry out this role.
Your rewards:
- Competitive salary
- Cash for car or company car
- Mileage and expenses reimbursed
- Annual holiday entitlement - 24 days, plus Bank Holidays
- Day off on your birthday
- Group Personal Pension Plan
- Private medical cover
- Health Screening
- Life Assurance
- Eye Care vouchers
- £200 John Lewis vouchers for expectant parents
- Colleague, Client and Land Introduction incentives
- Charity fund matching through Churchill Foundation
About us:
Churchill Estates Management is a wholly owned subsidiary of Churchill Retirement Plc. The business has grown year on year since launching in 2006 and we now manage more than 250 retirement developments, 9,000 apartments, supporting over 11,000 retired people nationally. Our Head Office, based in Ringwood, provides vital centralised services in support of our retirement developments who in turn are supported by a team of experienced Regional and Area Managers, right across the UK. Our service is about so much more than simply buildings and facilities management, we provide an enhanced lifestyle for our homeowners in their retirement. You will find all Colleagues of CEM extremely passionate about this, and we go above and beyond to ensure our customers enjoy their retirement, and their loved ones have peace of mind. We are an ambitious and innovative company who have a clear growth strategy for the years ahead. Our Vision is to be the best property management company in the UK.
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Field Services Manager employer: Churchill Estates Management Ltd
Contact Detail:
Churchill Estates Management Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Services Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the property management sector, especially those who might know about opportunities at Churchill Estates Management. A friendly chat can sometimes lead to a foot in the door.
✨Tip Number 2
Prepare for interviews by researching common questions for Field Service Managers. Think about how your experience with major works and compliance can shine through. We want you to show off your problem-solving skills and how you handle pressure!
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can keep you fresh in their minds. Mention something specific from your conversation to show you were engaged and interested.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining our team at Churchill Estates Management.
We think you need these skills to ace Field Services Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Field Service Manager role. Highlight your hands-on experience with major works and any relevant qualifications to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for us at Churchill Estates Management. Share specific examples of your past successes in facilities management or site management.
Showcase Your Communication Skills: As a Field Service Manager, communication is key. In your application, demonstrate how you've effectively communicated with teams and stakeholders in previous roles. We love seeing clear and concise writing!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Churchill Estates Management Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of facilities management and the specific responsibilities of a Field Service Manager. Familiarise yourself with key terms like Major Works, fire safety upgrades, and Section 20 Qualifying Works. This will show that you're not just interested in the role but also understand the nuances involved.
✨Showcase Your Experience
Prepare to discuss your hands-on experience overseeing major works and remedial projects. Have specific examples ready that highlight your problem-solving skills and how you've managed contractor performance in the past. This will help demonstrate your capability to handle the responsibilities outlined in the job description.
✨Communication is Key
Since the role involves working closely with various teams and stakeholders, be ready to talk about your communication style. Share examples of how you've effectively communicated during projects to minimise disruption and maintain transparency. This will illustrate your ability to collaborate and keep everyone informed.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to project management and contractor oversight. Think through how you would handle challenges like delays or quality issues. This will showcase your critical thinking and decision-making skills, which are crucial for the role.
