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- Tasks: Manage a retirement lodge, ensuring a positive living experience for residents.
- Company: Join Churchill Estates Management, a leader in retirement living.
- Benefits: Enjoy 24 days holiday, life assurance, and professional development opportunities.
- Why this job: Make a real difference in people's lives while enjoying a rewarding career.
- Qualifications: Experience in customer service and administration is essential.
- Other info: Be part of a growing team with a focus on trust and communication.
The predicted salary is between 18000 - 27000 £ per year.
Salary: £22,500 per annum, plus excellent benefits
Hours: Monday to Friday, 09:00 am to 17:00 pm with 1 hour for lunch
Location: Gladwell Lodge, Foxhall Road, Didcot, OX11 7AA
About the role
Churchill Estates Management are recruiting for an exceptional Lodge Manager for our retirement development. We seek someone who loves working with people, with a background in administration and customer service. This varied and interesting role will see you co-ordinating the development and related activities, making a positive difference every day to the lives of our Home Owners and providing a hassle and worry-free retirement living lifestyle. Reporting to the Area Manager, you’ll be managing both the maintenance of the property and providing a first-class service to Owners. In this autonomous role, you’ll be the trusted, ‘go-to’ person on-site and a 'friendly neighbour' for Owners. You will liaise with a range of customers and suppliers, managing contractors, scheduling maintenance, completing health and safety checks, organising activities and events for Owners and much more! This role is pivotal to the success of the Lodge, the enjoyment of Owners and is hugely rewarding.
About you
This position is ideally suited to people with experience of similar backgrounds such as retirement living, social housing, hospitality, uniformed services, charity and health & social care sectors. A successful Lodge Manager is someone who loves to work ‘front of house’ and is focused on providing a first-class customer service with excellent administration skills. Your passion for excellent customer service is vital. With the focus on providing a happy and fulfilling lifestyle for the Owners, you’ll have an outgoing and friendly personality with a love of people. You’ll know when to act with sensitivity and diplomacy but also have the efficiency and assertiveness to manage the safety and the security of the development, displaying good judgement and the ability to be calm under pressure. Despite the high levels of social contact with residents, you will be happy working alone and independently, using your own initiative. To support with the organisation of events and to effectively administer the maintenance of the site, you’ll be an accomplished administrator, computer literate, with previous experience of using Microsoft Office applications, including Excel and Outlook.
How you’ll be rewarded
- Annual holiday entitlement of 24 days + Bank Holidays
- A day off on your Birthday
- Life Assurance
- Eye Care reimbursement
- Colleague Introduction reward scheme
- Professional development and qualifications
- Thorough induction and ongoing training
- Immensely rewarding work
About us
We are Churchill Estates Management, a progressive managing agent of privately owned leasehold Retirement Living accommodation. We manage over 220 developments nationally. That means we oversee more than 9,000 apartments, providing property services and customer care to over 11,000 retired people. However, we are not stopping there, as we are rapidly growing and have ambitious plans for the future. Join us and be part of a professional, award winning, customer focused team.
Our Company Values TORCH: Trust/Openness/Respect/Communication/Honesty
We are looking for the very best people to join our business and adopt our values so if you want to be part of our success story apply today.
Lodge Manager in Didcot employer: Churchill Estates Management Ltd
Contact Detail:
Churchill Estates Management Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lodge Manager in Didcot
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Churchill Estates Management. Understanding their values like Trust, Openness, and Communication will help you connect with them during your chat.
✨Tip Number 2
Show off your people skills! As a Lodge Manager, you'll be working closely with residents. Be ready to share examples of how you've provided excellent customer service in the past. We want to see that friendly personality shine through!
✨Tip Number 3
Prepare for situational questions! Think about times when you had to manage a tricky situation or organise an event. Being calm under pressure is key, so have those stories ready to impress us during the interview.
✨Tip Number 4
Don’t forget to follow up! After your interview, drop a quick thank-you email to express your appreciation for the opportunity. It shows you're genuinely interested and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Lodge Manager in Didcot
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for customer service and working with people. A friendly tone can make a big difference!
Tailor Your Experience: Make sure to highlight any relevant experience you have in administration, customer service, or similar roles. We’re looking for someone who understands the ins and outs of managing a lodge, so connect your past roles to what we do at Churchill Estates Management.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to showcase your skills and experiences effectively!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Churchill Estates Management!
How to prepare for a job interview at Churchill Estates Management Ltd
✨Know the Company Values
Before your interview, take some time to familiarise yourself with Churchill Estates Management's values: Trust, Openness, Respect, Communication, and Honesty. Think about how your own experiences align with these values and be ready to share specific examples that demonstrate your commitment to them.
✨Showcase Your Customer Service Skills
As a Lodge Manager, providing first-class customer service is key. Prepare to discuss your previous roles in administration or customer service, highlighting situations where you went above and beyond for clients. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Demonstrate Your Organisational Skills
This role involves managing various tasks simultaneously, from scheduling maintenance to organising events. Bring along examples of how you've successfully managed multiple responsibilities in the past. You might even want to mention any tools or software you’ve used to stay organised, especially if you're familiar with Microsoft Office applications.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the role, the team, and the company culture. This shows your genuine interest in the position and helps you assess if it's the right fit for you. Ask about their approach to community engagement or how they support their staff’s professional development.
