Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: As a Credit Controller, you'll manage customer accounts and negotiate repayment plans.
- Company: Join Churchill Estates Management, a leading agent in retirement living accommodation.
- Benefits: Enjoy 24 days holiday, a day off for your birthday, and a friendly team environment.
- Why this job: Be part of a growing company that values customer focus and professional development.
- Qualifications: Experience in Accounts and Finance with strong communication skills is essential.
- Other info: Office hours are Monday to Friday, with a supportive work culture.
The predicted salary is between 28800 - 43200 £ per year.
Social network you want to login/join with:
- Rewards & Benefits:Competitive salary, 24 days holiday, day off for your birthday, on-site parking and excellent Colleague
About the role
Churchill Estates Management are looking for a personable and diligent Credit Controller to join the accounts and finance team at our Head Office in Ringwood.
As the Credit Controller, you will be contacting our customers and homeowners in a friendly manner when payments are overdue to settle their accounts. You will discuss the terms of their account and if necessary, negotiate repayment plans. The role will include both telephone and written correspondence and related administrative duties.
You will be able to sensitively handle delicate situations, particularly those customers who are facing financial difficulties and decide upon the best course of action. At other times you may liaise with Solicitors to pass on unrecoverable debt. Your handling of our customers at every touchpoint should remain professional, polite, kind and helpful to manage expectations, to meet customer needs and in turn, meet the needs of the business.
Office hours are Monday – Thursday, 09:00-17:30 and Friday 09:00-17:00.
About you
Our preferred candidate will demonstrate good experience in Accounts and Finance, with at least one year’s experience as a Credit Controller. You will be able to demonstrate previous experience in a B2C credit control function with a proven record of recovering aged debt balances.
It is important that you can establish and maintain good client relationships through various communication channels, manage expectations and make sound decisions whilst remaining calm under pressure. With a tactful approach, you will be able to cope with challenging situations and be assertive when necessary.
With a good standard of education, with a minimum of GCSE to level C / 5 in English and Maths, you will be able to reconcile complex accounts, be numerically adept and show excellent attention to detail. You will demonstrate good IT skills, with a high standard of competence in Microsoft Office applications including Excel.
About us
We are Churchill Estates Management, part of the Churchill Retirement Living group of Companies and we are a progressive managing agent of privately owned leasehold Retirement Living accommodation.
We manage in excess of 200 developments nationally. That means we manage more than 8000 apartments and provide our services to over 10,000 retired people.
However, we are not stopping there, as we are rapidly growing and have ambitious plans for the future.
Join us and be part of a professional, award winning, customer focused team.
How you’ll be rewarded
- Holiday entitlement of 24 days + Bank Holidays
- An extra day off on your birthday
- Friendly, welcoming team
- Company Pension contribution
- Life Assurance
- Training Courses
If you want to be part of our success story, apply today!
We understand the importance of protecting your personal data when you submit a job application. For more information on how we process your personal data please read ourPrivacy Policy.
#J-18808-Ljbffr
Credit Controller employer: Churchill Estates Management Ltd
Contact Detail:
Churchill Estates Management Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Credit Controller
✨Tip Number 1
Familiarise yourself with the principles of credit control and debt recovery. Understanding the nuances of B2C credit control will help you demonstrate your knowledge during interviews, showing that you're well-prepared for the role.
✨Tip Number 2
Practice your communication skills, especially in handling sensitive conversations. Role-playing scenarios where you negotiate repayment plans can help you feel more confident and articulate when discussing accounts with potential customers.
✨Tip Number 3
Research Churchill Estates Management and their approach to customer service. Being able to discuss their values and how you align with them during your interview will show your genuine interest in the company and its mission.
✨Tip Number 4
Brush up on your IT skills, particularly in Microsoft Excel. Being able to demonstrate your proficiency in managing complex accounts and data analysis will set you apart from other candidates and highlight your attention to detail.
We think you need these skills to ace Credit Controller
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in accounts and finance, particularly any roles as a Credit Controller. Emphasise your ability to manage client relationships and recover aged debt balances.
Craft a Strong Cover Letter: Write a cover letter that showcases your personable approach and ability to handle sensitive situations. Mention specific examples of how you've successfully managed overdue payments or negotiated repayment plans in the past.
Highlight Communication Skills: Since the role involves both telephone and written correspondence, ensure you demonstrate your strong communication skills. Provide examples of how you've effectively communicated with clients, especially in challenging situations.
Showcase IT Proficiency: Mention your proficiency in Microsoft Office applications, particularly Excel. If you have experience with any accounting software, be sure to include that as well, as it will strengthen your application.
How to prepare for a job interview at Churchill Estates Management Ltd
✨Show Your People Skills
As a Credit Controller, you'll be dealing with customers who may be facing financial difficulties. Demonstrate your ability to communicate in a friendly and empathetic manner during the interview. Share examples of how you've successfully handled sensitive situations in the past.
✨Highlight Your Experience
Make sure to discuss your previous experience in Accounts and Finance, particularly any roles related to credit control. Be prepared to provide specific examples of how you've recovered aged debt balances and maintained client relationships.
✨Demonstrate Problem-Solving Skills
The role requires making sound decisions under pressure. Prepare to discuss scenarios where you've had to negotiate repayment plans or resolve disputes. Show that you can remain calm and assertive while finding solutions.
✨Be IT Savvy
Since the job requires good IT skills, especially in Microsoft Office applications like Excel, be ready to talk about your proficiency. You might even want to mention any relevant software you've used in previous roles that could benefit the position.
