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- Tasks: Manage a retirement development, ensuring a hassle-free living experience for residents.
- Company: Join Churchill Estates Management, a leading provider of retirement living accommodations across the UK.
- Benefits: Enjoy 24 days holiday, life assurance, eye care reimbursement, and professional development opportunities.
- Why this job: Make a positive impact on residents' lives while working in a supportive and rewarding environment.
- Qualifications: Experience in customer service or administration is essential; strong communication skills are a must.
- Other info: Work Monday to Friday, 9 am to 3 pm, with a focus on community and support.
The predicted salary is between 19286 - 19286 £ per year.
Salary: £19,286 per annum, plus excellent benefits Hours: Monday to Friday, 09:00 am to 15:00 pm, 30 hours per week Location: Barnaby Mill, Barnaby Mead, Gillingham, Dorset, SP8 4AD About the role Churchill Estates Management are recruiting for an exceptional Development Manager for our retirement development in Gillingham. We seek someone who loves working with people, with a background in administration and customer service. This varied and interesting role will see you co-ordinating the development and related activities, making a positive difference every day to the lives of our Home Owners and providing a hassle and worry-free retirement living lifestyle. Reporting to the Area Manager, you’ll be managing both the maintenance of the property and providing a first-class service to Owners. In this autonomous role, you’ll be the trusted, ‘go-to’ person on-site and a ‘friendly neighbour’ for Owners. You will liaise with a range of customers and suppliers, managing contractors, scheduling maintenance, completing health and safety checks, organising activities and events for Owners and much more! This role is pivotal to the success of the Lodge, the enjoyment of Owners and is hugely rewarding. About you This position is ideally suited to people with experience of similar backgrounds such as retirement living, social housing, hospitality, uniformed services, charity and health & social care sectors. A successful Lodge Manager is someone who loves to work ‘front of house’ and is focused on providing a first-class customer service with excellent administration skills. Your passion for excellent customer service is vital. With the focus on providing a happy and fulfilling lifestyle for the Owners, you’ll have an outgoing and friendly personality with a love of people. You’ll know when to act with sensitivity and diplomacy but also have the efficiency and assertiveness to manage the safety and the security of the development, displaying good judgement and the ability to be calm under pressure. Despite the high levels of social contact with residents, you will be happy working alone and independently, using your own initiative. To support with the organisation of events and to effectively administer the maintenance of the site, you’ll be an accomplished administrator, computer literate, with previous experience of using Microsoft Office applications, including Excel and Outlook. About us We are Churchill Estates Management, a progressive managing agent of privately owned leasehold Retirement Living accommodation. We manage over 220 developments nationally. That means we oversee more than 9,000 apartments, providing property services and customer care to over 11,000 retired people. However, we are not stopping there, as we are rapidly growing and have ambitious plans for the future. Join us and be part of a professional, award winning, customer focused team. Our Company Values TORCH: Trust/Openness/Respect/Communication/Honesty How you’ll be rewarded Annual holiday entitlement of 24 days + Bank Holidays A day off on your Birthday Life Assurance Eye Care reimbursement Colleague Introduction reward scheme Professional development and qualifications Thorough induction and ongoing training Immensely rewarding work We are looking for the very best people to join our business and adopt our values so if you want to be part of our success story apply today. We understand the importance of protecting your personal data when you submit a job application. For more information on how we process your personal data please read our Privacy Policy. JBRP1_UKTJ
Churchill Estates Management Ltd | Lodge Manager | gillingham, dorset employer: Churchill Estates Management Ltd
Contact Detail:
Churchill Estates Management Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Churchill Estates Management Ltd | Lodge Manager | gillingham, dorset
✨Tip Number 1
Make sure to highlight your experience in customer service and administration during the interview. Share specific examples of how you've positively impacted customers' lives in previous roles.
✨Tip Number 2
Demonstrate your ability to work independently by discussing situations where you successfully managed tasks or projects on your own. This will show that you're capable of handling the autonomous nature of the Lodge Manager role.
✨Tip Number 3
Familiarize yourself with the values of Churchill Estates Management, especially TORCH (Trust, Openness, Respect, Communication, Honesty). Be prepared to discuss how you embody these values in your work.
✨Tip Number 4
Since the role involves organizing activities for Owners, think of creative ideas or past experiences where you successfully planned events. This will showcase your initiative and ability to enhance the community atmosphere.
We think you need these skills to ace Churchill Estates Management Ltd | Lodge Manager | gillingham, dorset
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Lodge Manager position. Understand the key responsibilities and required skills, such as customer service experience and administrative capabilities.
Tailor Your CV: Customize your CV to highlight relevant experience in retirement living, hospitality, or customer service. Emphasize your administration skills and any experience with Microsoft Office applications, particularly Excel and Outlook.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for providing excellent customer service and your ability to work independently. Mention specific examples from your past experiences that demonstrate your suitability for the role.
Highlight Your Soft Skills: In your application, emphasize your interpersonal skills, ability to manage stress, and your friendly personality. These traits are crucial for a Lodge Manager who will be interacting with residents regularly.
How to prepare for a job interview at Churchill Estates Management Ltd
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service. Share specific examples from your past experiences where you went above and beyond to help customers, especially in a retirement living or hospitality context.
✨Demonstrate Your Administrative Skills
Highlight your proficiency with Microsoft Office applications, particularly Excel and Outlook. Be prepared to discuss how you've used these tools in previous roles to manage schedules, maintain records, or organize events.
✨Emphasize Your People Skills
Since this role involves a lot of interaction with residents, showcase your outgoing personality and ability to connect with people. Share stories that illustrate your ability to handle sensitive situations with diplomacy and care.
✨Prepare for Scenario-Based Questions
Anticipate questions that may ask how you would handle specific situations, such as managing maintenance issues or organizing community events. Think through your responses and be ready to demonstrate your problem-solving skills and calmness under pressure.
