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- Tasks: Manage a retirement lodge, organise activities, and provide top-notch customer service.
- Company: Join Churchill Estates Management, a leader in retirement living.
- Benefits: Enjoy 24 days holiday, life assurance, and professional development opportunities.
- Why this job: Make a positive impact on residents' lives while developing your career.
- Qualifications: Experience in customer service and administration is essential.
- Other info: Be part of a growing team with ambitious plans for the future.
The predicted salary is between 21000 - 29400 £ per year.
Salary: £21,000 per annum, plus excellent benefits
Hours: Monday to Friday, 09:00 am to 17:00 pm with 1 hour for lunch
Location: Caterham Lodge, Caterham, Surrey
About the role
Churchill Estates Management are offering an exciting opportunity for someone who loves working with people, coupled with a background in administration and customer service to join our retirement development as a Lodge Manager. This varied and interesting role provides you with the chance to make a positive difference every day to the lives of our Home Owners. By being a ‘friendly neighbour’, you’ll be organising activities, co-ordinating the development, managing contractors, completing health and safety checks and much more! Reporting to the Area Manager, you’ll be managing both the maintenance of the property and providing a first-class service to Owners. You’ll be the trusted, ‘go-to’ person on-site, liaising with a range of customers, contractors, suppliers and internal Churchill Colleagues. This role is pivotal to the success of the Lodge, the enjoyment of Owners and is hugely rewarding.
About you
Your passion for excellent customer service is vital. With the focus on providing a happy and fulfilling lifestyle for the Owners, you’ll have an outgoing and friendly personality with a love of people. You’ll know when to act with sensitivity and diplomacy but also have the efficiency and assertiveness to manage the safety and the security of the development, displaying good judgement and the ability to be calm under pressure. Despite the high levels of social contact with residents, you will be happy working alone and independently, using your own initiative. To support with the organisation of events and to effectively administer the maintenance of the site, you’ll be an accomplished administrator and computer literate, with previous experience of using Microsoft Office applications, including Outlook. This position is ideally suited to people with experience of similar backgrounds such as retirement living, social housing, hospitality, uniformed services, charity and health & social care sectors. A successful Lodge Manager is someone who loves to work ‘front of house’ and is focused on providing a first-class customer service with excellent administration skills.
About us
We are Churchill Estates Management, a progressive managing agent of privately owned leasehold Retirement Living accommodation. We manage over 200 developments nationally. That means we oversee more than 8000 apartments, providing property services and customer care to over 10,000 retired people. However, we are not stopping there, as we are rapidly growing and have ambitious plans for the future. Join us and be part of a professional, award winning, customer focused team.
Our Company Values TORCH: Trust/Openness/Respect/Communication/Honesty
How you’ll be rewarded
- Annual holiday entitlement of 24 days + Bank Holidays
- A day off on your Birthday
- Life Assurance
- Eye Care reimbursement
- Colleague Introduction reward scheme
- Professional development and qualifications
- Thorough induction and ongoing training
- Immensely rewarding work
We are looking for the very best people to join our business and adopt our values so if you want to be part of our success story apply today.
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Lodge Manager in Caterham employer: Churchill Estates Management Ltd
Contact Detail:
Churchill Estates Management Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lodge Manager in Caterham
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Churchill Estates Management. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and administration. Think about your past experiences and how they relate to the Lodge Manager role. We want you to feel confident and ready to showcase your skills!
✨Tip Number 3
Show your personality! As a Lodge Manager, you'll be working closely with residents, so let your friendly and outgoing nature shine through during the interview. Share stories that highlight your passion for helping others and creating a positive environment.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and reinforces your interest in the position. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Lodge Manager in Caterham
Some tips for your application 🫡
Show Your Personality: When writing your application, let your friendly and outgoing personality shine through. We want to see how you connect with people, so don’t be afraid to share a bit about yourself and why you love working with others!
Highlight Relevant Experience: Make sure to showcase any previous experience in customer service or administration that relates to the Lodge Manager role. We’re looking for those who have a knack for organisation and can manage tasks efficiently, so give us the details!
Tailor Your Application: Take the time to tailor your application to our values and the specific requirements of the Lodge Manager position. Mention how your skills align with our focus on trust, openness, and communication – it’ll make your application stand out!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets into the right hands, and we can’t wait to hear from you!
How to prepare for a job interview at Churchill Estates Management Ltd
✨Know Your Stuff
Before the interview, make sure you understand the role of a Lodge Manager inside out. Familiarise yourself with Churchill Estates Management's values and how they align with your own. This will help you demonstrate your passion for customer service and your ability to create a positive environment for the Home Owners.
✨Showcase Your People Skills
Since this role is all about working with people, be ready to share examples of how you've successfully interacted with customers or managed difficult situations in the past. Highlight your outgoing personality and how it helps you connect with others, making you the perfect 'friendly neighbour' for the residents.
✨Demonstrate Your Organisational Skills
As a Lodge Manager, you'll need to juggle various tasks like organising activities and managing contractors. Prepare to discuss your experience with administration and how you've effectively managed multiple responsibilities in previous roles. Bring up any specific tools or software you've used, especially Microsoft Office applications.
✨Be Ready for Scenario Questions
Expect questions that assess your judgement and ability to stay calm under pressure. Think of scenarios where you had to act with sensitivity or assertiveness. Practising these responses will help you feel more confident and show that you're capable of handling the challenges that come with the role.
