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- Tasks: Lead and support retirement housing developments while ensuring exceptional customer service.
- Company: Join Churchill Estates Management, a growing leader in retirement living accommodation.
- Benefits: Enjoy a competitive salary, company car, 25 days annual leave, and birthday off.
- Why this job: Be part of a dynamic team focused on customer care and professional growth.
- Qualifications: Experience in property management and strong communication skills are essential.
- Other info: Remote work with travel across Hampshire; must hold a full UK Driving Licence.
The predicted salary is between 36000 - 60000 £ per year.
About the role
Churchill Estates Management are recruiting for an Area Manager based in Hampshire, to oversee a number of independent retirement housing developments. The Area Manager ensures that we deliver a first class, cost effective management service combined with exceptional customer service that exceeds expectations and achieves targeted profitability.
The Area Manager will undertake regular visits to sites in their region, maintaining customer relationships with external landlords and Homeowners, whilst supporting and developing a team of Lodge Managers – these are our colleagues on site who co-ordinate day-to-day activities including maintenance, health & safety and events.
Duties will include controlling expenditure, producing budgets and accounts for presentation to the Homeowners – the Leaseholders – negotiating with contractors and overseeing performance.
The Area Manager supports their team’s professional development by carrying out regular performance reviews, leading on recruitment processes and induction of new colleagues, supporting individuals in their understanding of the company values and the required level of service to achieve a consistently high standard.
The Area Manager will build internal relationships with our support teams based at our Ringwood Head Office. These teams provide support with varying aspects of the role, including Service Charge accounting, Property Services (Section 20\’s) and Human Resources.
The role is based from home with extensive travel across the region and to the Head Office in Ringwood.
The hours of work are 9.00am – 5.30pm, Monday to Thursday and 9.00am – 5.00pm on Fridays.
About you
Our new Area Manager will demonstrate proven working knowledge of property management and building structures. It is desirable to hold a recognised property management qualification with membership of RICS or IRPM and preferably experience of the leasehold retirement sector.
With proven people management experience, ideally of a dispersed team, you will be confident, friendly, and possess excellent communication skills coupled with a high degree of competence in written and spoken English and numeracy.
You will be self-motivated, able to handle conflict, problem solve and develop relationships with internal and external stakeholders at all levels. Additionally, you will be extremely well organised, flexible, able to manage several tasks simultaneously and willing to take on new responsibilities.
You will demonstrate excellent IT skills with sound knowledge of MS Office applications.
To carry out this essential role, you will require a full UK Driving Licence and it would be preferable to be based in Hampshire for ease of travel.
How you will be rewarded
About us
We are Churchill Estates Management, a progressive managing agent of privately owned leasehold Retirement Living accommodation.
We manage over 220 developments nationally. That means we oversee more than 9000 apartments, providing property services and customer care to over 11,000 retired people.
However, we are not stopping there, as we are rapidly growing and have ambitious plans for the future.
Join us and be part of a professional, award winning, customer focused team.
Our Company Values TORCH : Trust/Openness/Respect/Communication/Honesty
We are looking for the very best people to join our business and adopt our values so if you want to be part of our success story, apply today!
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Area Manager employer: Churchill Estates Management Ltd
Contact Detail:
Churchill Estates Management Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Area Manager
✨Tip Number 1
Familiarise yourself with the retirement housing sector, especially leasehold management. Understanding the specific challenges and needs of this demographic will help you stand out during interviews.
✨Tip Number 2
Network with professionals in property management and retirement living. Attend industry events or join relevant online forums to connect with others who can provide insights or even referrals for the Area Manager position.
✨Tip Number 3
Prepare to discuss your experience in managing dispersed teams. Highlight specific examples where you've successfully led a team remotely, as this is crucial for the Area Manager role.
✨Tip Number 4
Research Churchill Estates Management thoroughly. Understand their values and recent developments, so you can align your answers with their mission and demonstrate your enthusiasm for joining their team.
We think you need these skills to ace Area Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in property management and team leadership. Emphasise any qualifications you have, such as RICS or IRPM membership, and showcase your ability to manage dispersed teams.
Craft a Compelling Cover Letter: Write a cover letter that reflects your understanding of the role and the company values. Mention specific examples of how you've exceeded customer expectations in previous roles and how you align with their TORCH values.
Showcase Your Communication Skills: Since excellent communication is key for this role, ensure your application is well-written and free of errors. Use clear and concise language to demonstrate your written communication skills.
Highlight Relevant Achievements: Include specific achievements related to budget management, team development, or customer service in your application. Quantify your successes where possible to give a clearer picture of your capabilities.
How to prepare for a job interview at Churchill Estates Management Ltd
✨Know Your Property Management Basics
Make sure you brush up on your knowledge of property management and building structures. Be prepared to discuss your experience in the leasehold retirement sector, as this will show your understanding of the specific challenges and requirements of the role.
✨Demonstrate People Management Skills
Since the role involves managing a dispersed team, be ready to share examples of how you've successfully led teams in the past. Highlight your communication skills and how you've handled conflict or developed relationships with both internal and external stakeholders.
✨Showcase Your Organisational Skills
The Area Manager position requires excellent organisational abilities. Prepare to discuss how you manage multiple tasks simultaneously and provide examples of how you've prioritised effectively in previous roles.
✨Align with Company Values
Familiarise yourself with Churchill Estates Management's values: Trust, Openness, Respect, Communication, and Honesty (TORCH). Be ready to explain how you embody these values in your work and how they align with your personal approach to management.
