At a Glance
- Tasks: Lead the Guest Services Team and ensure exceptional customer experiences.
- Company: Join Churchill College, a vibrant community focused on service excellence.
- Benefits: Enjoy a competitive salary, generous leave, healthcare plan, and free parking.
- Other info: Flexible rota with opportunities for career growth and development.
- Why this job: Be the face of events and make a real difference in guest experiences.
- Qualifications: Previous customer-facing experience and strong attention to detail required.
The predicted salary is between 28065 - 28065 £ per year.
Churchill College has a vacancy in its Guest Services Team and is seeking a professional and proactive Guest Services Manager, who can provide a high level of service to customers both internal and external.
Working in the Moller Centre building, you will be key in the client journey on events by meeting and greeting in the Study Centre or Main Building, or acting as their first port of call during an event to resolve an issue or provide support as necessary.
Ideally, you will have previous experience in a customer-facing role (such as a hospitality or hotel background) with a sharp eye for detail and the ability to ensure the smooth running of daily operational activity.
Full-time hours are available, working on a rota of 10 days over 14, with some weekend working required.
Benefits:
- Generous pension scheme
- Healthcare cash-plan
- Five weeks of annual leave
- Free parking
- Meal on shift
The closing date for applications is 12 July 2026. You are encouraged to make an early application as the vacancies may close before this date; suitable applicants may be interviewed before the closing date.
Guest Services Manager in Cambridge employer: Churchill College, University of Cambridge
Churchill College is an exceptional employer that prioritises employee well-being and professional growth, offering a generous pension scheme, healthcare cash-plan, and five weeks of annual leave. The vibrant work culture fosters collaboration and support, making it an ideal environment for those in the hospitality sector to thrive while contributing to memorable client experiences at the Moller Centre. With free parking and meals on shift, employees enjoy a rewarding work-life balance in a prestigious academic setting.
Contact Details:
Churchill College, University of Cambridge Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Guest Services Manager in Cambridge
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Churchill College, University of Cambridge. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Churchill College, University of Cambridge
Don't be shy about reaching out to Churchill College, University of Cambridge directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Guest Services Manager in Cambridge
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Churchill College, University of Cambridge and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Churchill College, University of Cambridge
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
