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- Tasks: Assist customers via phone and email, resolving queries in a fast-paced environment.
- Company: Join Churches Fire Ltd, a leading fire security business with rapid growth and great opportunities.
- Benefits: Enjoy structured training, ongoing support, and a diverse workplace culture.
- Why this job: Be part of a team that values excellence and customer satisfaction while making a real impact.
- Qualifications: No specific qualifications required; just a passion for helping others and a positive attitude.
- Other info: We welcome applications from all backgrounds and are proud supporters of the Armed Forces Covenant.
The predicted salary is between 28800 - 43200 £ per year.
Customer Service Advisor
Chandlers Ford
Monday – Friday
Full time –permanent
Churches Fire Ltd is and an industry leading Fire Security business and is growing rapidly. Churches Fire has a track record of providing fantastic opportunities to candidates throughout the Country.
We are now looking to expand our customer service teams and are seeking individuals who are passionate about driving excellence. Join them today as a Customer Service Advisor, where you will receive a structured training plan and ongoing support!
Job description
- Respond to customer inquiries via phone and email
- Dealing with an inbound call in a fast-paced environment
- Assist customers with varied queries and do your best to resolve as a 1st fix solution
- Maintain accurate customer records and document all interactions
- Collaborate with other departments to resolve customer issues promptly
- Ensure customer satisfaction through positive, professional interactions
- Liaise with engineers where necessary
- Stay up to date with product knowledge, regulations and company policies
Apply now or contact the Recruitment Team on; 03330112328 or email recruitment@ churchesfire.com
Churches Fire and Security is keen to encourage applications from all areas of the community regardless of cultural background, ethnicity, gender identity, sexual orientation, sex or disability and we assess applications purely on the basis of skill. We recognise the advantages of our staff being themselves at work, and see the different views and experiences of people from varying backgrounds as a firm advantage. As an employer we view applications from service personnel or service leavers positively. We are proud signatories to the Armed Forces Covenant and there are many roles within our business which may be suitable for people with an MOD background. #J-18808-Ljbffr
Customer Service Advisor - Chandlers ford employer: Churches Fire & Security
Contact Detail:
Churches Fire & Security Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Chandlers ford
✨Tip Number 1
Familiarise yourself with the company and its services. Understanding Churches Fire Ltd's products and customer service approach will help you engage more effectively during any conversations or interviews.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since the role involves responding to customer inquiries via phone, being articulate and confident in your verbal communication can set you apart from other candidates.
✨Tip Number 3
Showcase your problem-solving abilities. Think of examples from your past experiences where you successfully resolved customer issues, as this will demonstrate your capability to provide first-fix solutions.
✨Tip Number 4
Network with current employees or reach out to the recruitment team. Engaging with people who already work at Churches Fire can give you valuable insights into the company culture and expectations, which can be beneficial during the application process.
We think you need these skills to ace Customer Service Advisor - Chandlers ford
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Service Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service. Use bullet points to make it easy to read, and include specific examples of how you've resolved customer issues or improved satisfaction.
Write a Strong Cover Letter: In your cover letter, express your passion for customer service and your desire to contribute to Churches Fire Ltd. Mention any relevant training or skills that would help you excel in a fast-paced environment.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Churches Fire & Security
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for helping customers. Share examples from your past experiences where you went above and beyond to resolve a customer's issue, as this will demonstrate your commitment to excellence.
✨Prepare for Common Scenarios
Think about the types of inquiries you might receive in this role. Prepare responses for common customer service scenarios, such as handling complaints or providing product information, to showcase your problem-solving skills.
✨Familiarise Yourself with the Company
Research Churches Fire Ltd and understand their products, services, and values. Being knowledgeable about the company will not only impress your interviewers but also help you align your answers with their mission.
✨Practice Active Listening
During the interview, demonstrate your active listening skills by summarising what the interviewer says and asking clarifying questions. This shows that you value communication and are ready to engage with customers effectively.
