Technical Support Manager - Manchester /Liverpool

Competitive salary plus company van.

The TSM’s must fully engage in the motivation, training and auditing of our technical workforce and Academy Trainees. The responsibility of the TSM’S is to support in the growth of the business by upskilling existing employees and training new entrants to the fire and security market.

Your responsibilities:

• People Management: Approving / Declining annual leave and family leave types. Administrating E-Days to ensure records are accurate and up to date. To maintain accurate records on the current performance of Academy Trainees. To maintain accurate records of all current performance of all technicians in upskill programme. To ensure that all steps are adequately followed during all employee life cycles with the business. Including probationary review meetings, training path sign off and regular time on site to deliver both constructive and positive feedback. Constantly reinforce good practices around relevant standards and practices to discipline. To be accountable for your teams’ performance and monitor revenue during trainee loan working. To support your technicians continued personal development in further education/training. To assess and train technicians through a variety of platforms in line with British Standards and to ensure they complete their training path as required. Work with your Service Manager to ensure fair management of staff by utilising company policy and procedure, using HR support where required to aid in the uplift of Capability or Conduct where required. Engaging, supporting, and managing employees in line with company policies and procedures to promote high productivity and growth within your department. To support the wider business with employee relations and people management.
• Academy Training: To be an advocacy for the Academy and its value to Churches and the wider market. Work with the SM to ensure that there are the necessary training areas to facilitate Academy Training. To communicate effectively with mentors and trainees on their roles and responsibilities on the Academy. To flag any concerns regarding any Academy stakeholder to your line manager early ensuring swift resolution can be met. Knowing and understanding the points of escalation on the Academy to ensure any issues are dealt with smoothly and seek swift resolution. Responsible for managing the booking of Rooms, hotels and any other facilities needed during academy classroom training.

Churches Fire and Security is keen to encourage applications from all areas of the community regardless of cultural background, ethnicity, gender identity, sexual orientation, sex or disability and we assess applications purely on the basis of skill. We recognise the advantages of our staff being themselves at work, and see the different views and experiences of people from varying backgrounds as a firm advantage. As an employer we view applications from service personnel or service leavers positively. We are proud signatories to the Armed Forces Covenant and there are many roles within our business which may be suitable for people with an MOD background.