At a Glance
- Tasks: Handle customer complaints and enhance their experience with our services.
- Company: Join Churches Fire & Security, a leading name in the industry.
- Benefits: Competitive salary and opportunities for career growth.
- Other info: Dynamic work environment with a focus on teamwork and support.
- Why this job: Make a real difference in customer satisfaction and contribute to a growing team.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 30000 - 40000 € per year.
Churches Fire & Security Ltd is a highly recognised, industry leading Fire & Security business and is growing rapidly. Churches Fire & Security has a track record of providing fantastic opportunities to candidates throughout the Country. Due to our expanding team and client base, we are now seeking a customer experience advisor.
Your responsibilities:
- To deal with all escalated complaints and escalated retentions opportunities that come into the customer service team, assisting Customer Service Advisors, being a source of experience and support, doing this all within the timescale agreed in our Service Level Agreements (SLA's).
- Ensure all complaints and retentions are closed down correctly as per the process.
- To manage the customer experience mailbox as part of a team.
- Ensure the data in Microsoft Dynamics NAV (NAV) is updated in order to resolve your complaint/retention, speaking to the CST Data & Onboarding Team where needed.
- To send the customer satisfaction survey on a weekly basis and ensure the report is pulled monthly and cascade to key stakeholders.
- To make outbound customer care calls to obtain real life information from our customers on our service delivery, ensuring any issues are resolved either at the point of call or as soon as reasonably practicable.
- Contact customers who have completed the survey whether their response be positive or negative.
- Complete the customer satisfaction survey KPI's on a monthly basis.
- Send monthly complaints data to relevant managerial departments to highlight trends and allow for business improvement.
- Highlight to stakeholders any worrying trends or issues that will affect our customers or the business objectives.
- To introduce our customers to other products and services we offer and therefore increase sales.
- To have a good understanding of Fire & Security Products to assist in the management of the.
Customer Experience -Chandlers ford in London employer: Churches Fire Group
Churches Fire & Security Ltd is an exceptional employer, offering a competitive salary and a supportive work culture that prioritises employee growth and development. Located in Chandlers Ford, the company fosters a collaborative environment where team members are encouraged to share their expertise and contribute to meaningful customer experiences, making it an ideal place for those seeking rewarding employment in the fire and security industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience -Chandlers ford in London
✨Tip Number 1
Get to know the company inside out! Research Churches Fire & Security Ltd, their values, and what makes them tick. This way, when you get that interview, you can show them you're not just another candidate but someone who genuinely cares about their mission.
✨Tip Number 2
Practice your customer service scenarios! Think about how you'd handle escalated complaints or retention opportunities. We all know that real-life examples speak volumes, so be ready to share your experiences and how you turned challenges into wins.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus in landing that job!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at Churches Fire & Security Ltd.
We think you need these skills to ace Customer Experience -Chandlers ford in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Experience role. Highlight any relevant experience you have in handling complaints and customer interactions, as this will show us you're a great fit for the team.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about customer experience and how your skills align with our values at Churches Fire & Security. Keep it engaging and personal!
Showcase Your Communication Skills:Since this role involves a lot of communication, make sure your application reflects your ability to convey information clearly and effectively. Use concise language and check for any typos or errors before submitting.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Churches Fire Group
✨Know Your Stuff
Make sure you have a solid understanding of the Fire & Security industry. Familiarise yourself with common products and services offered by Churches Fire & Security Ltd. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've successfully handled complaints or escalated issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers, demonstrating how you can effectively manage customer expectations and improve their experience.
✨Be Data Savvy
Since you'll be working with Microsoft Dynamics NAV, brush up on your data management skills. Be ready to discuss how you would ensure accurate data entry and reporting, as well as how you can use data to identify trends and improve customer satisfaction.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your enthusiasm for the role. Inquire about the team dynamics, how success is measured in the customer experience department, or what challenges they currently face. This shows you're thinking ahead and are genuinely interested in contributing to their success.
