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- Tasks: Monitor alarms and ensure safety compliance while providing excellent customer service.
- Company: Join Churches Fire & Security, a leading fire and security business with a strong reputation.
- Benefits: Enjoy competitive salary, flexible shifts, and opportunities for career growth.
- Other info: Diverse workplace that values all backgrounds and experiences.
- Why this job: Make a real difference in safety and security while working in a supportive team environment.
- Qualifications: No specific qualifications required; just a passion for helping others and a keen eye for detail.
The predicted salary is between 30000 - 40000 £ per year.
ALARM RECEIVING OPERATOR Location: Chandlers Ford
12‑hour shifts: 7 am—7 pm or 7 pm—7 am (4 on 4 off)
Competitive salary
Churches Fire & Security Ltd is a highly recognised, industry leading Fire & Security business and is growing rapidly. Churches Fire & Security has a track record of providing fantastic opportunities to candidates throughout the Country. Due to our expanding team and client base, we are now seeking an ARC operator for our gold standard ARC unit.
Responsibilities and Duties
- Follow company & customer procedures for remote monitoring services, ensuring compliance with all relevant standards, including EN 50518:2018 (BS 5979), BS 8418, BS 8484, ISO 9001 & ISO 27001.
- Escalate genuine situations to the emergency services, other appropriate enforcement agencies and/or customer nominated points of contact as the specific situation dictates.
- Handle alarms, activations and warning messages from security and fire applications in accordance with NPCC and CFOA guidelines, company procedures and customer expectations.
- Provide access only to authorised person/s to protected premises.
- Produce detailed, accurate, timely and professional incident and fault reports, suitable for onward communication to both our customers and key stakeholders within the company.
- Conduct regular system integrity checks of remotely supported and internal systems to ensure there is no degradation in the effectiveness of the services we can provide.
- Report identified issues to the management team, without delay, as appropriate.
- Manage alarm activations queries via telephone or in writing in a manner that portrays a professional, polite and courteous image of Churches Fire & Security.
- Instil confidence in our customers and demonstrate empathy where appropriate.
- Take ownership of the customer, including responding to queries in a timely manner, recording customer requests, escalation of incidents, requests, and queries as necessary.
- Maintain an understanding of the overall company objectives and departmental objectives.
- Work as a team to ensure that we strive to exceed minimum service level agreements.
- Immediately escalate to a member of the management team any issues that arise.
Churches Fire and Security is keen to encourage applications from all areas of the community regardless of cultural background, ethnicity, gender identity, sexual orientation, sex or disability and we assess applications purely on the basis of skill. We recognise the advantages of our staff being themselves at work, and see the different views and experiences of people from varying backgrounds as a firm advantage. As an employer we view applications from service personnel or service leavers positively. We are proud signatories to the Armed Forces Covenant and there are many roles within our business which may be suitable for people with an MOD background.
ARC operator employer: Churches Fire Group
Contact Detail:
Churches Fire Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ARC operator
✨Tip Number 1
Get to know the company! Research Churches Fire & Security and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to alarm receiving operations. Think about how you would handle specific scenarios, as this role requires quick thinking and adherence to procedures.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider knowledge about the company culture and possibly even a referral, which can boost your chances of landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about joining the team at Churches Fire & Security.
We think you need these skills to ace ARC operator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the ARC operator role. Highlight any relevant experience in monitoring, customer service, or emergency response. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about working with Churches Fire & Security and how you can contribute to our team. Keep it professional but let your personality show through.
Showcase Your Attention to Detail: As an ARC operator, attention to detail is key. In your application, make sure to demonstrate this by providing clear and concise information. Double-check for any typos or errors before hitting send – we appreciate precision!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our company there!
How to prepare for a job interview at Churches Fire Group
✨Know Your Standards
Familiarise yourself with the relevant standards mentioned in the job description, like EN 50518:2018 and ISO 9001. Being able to discuss these standards confidently will show that you understand the industry and are serious about compliance.
✨Demonstrate Empathy
Since the role involves handling alarms and customer queries, practice how you would respond to a distressed customer. Showing empathy and professionalism during your interview can set you apart and demonstrate that you’re a good fit for the team.
✨Prepare for Scenario Questions
Expect questions about how you would handle specific situations, such as alarm activations or system integrity checks. Think of examples from past experiences where you successfully managed similar challenges, as this will highlight your problem-solving skills.
✨Teamwork is Key
The job requires working closely with others to exceed service level agreements. Be ready to discuss your experience in team settings and how you contribute to achieving common goals. This will show that you value collaboration and can work well within their team.